Comments on: How to Speak with a CSR / Customer Service Representative http://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/ News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Mon, 23 Nov 2009 01:37:17 -0800 http://wordpress.org/?v=2.8.5 hourly 1 By: Customer Service Punching Bag | americanbabble.comhttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-699884 Customer Service Punching Bag | americanbabble.com Sat, 13 Dec 2008 03:11:26 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-699884 [...] I’d like everyone to read this amazing post by Cathy Flynn regardless of how you personally treat that customer service stranger on the other end of the [...] [...] I’d like everyone to read this amazing post by Cathy Flynn regardless of how you personally treat that customer service stranger on the other end of the [...]

]]> By: K Garnerhttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-698311 K Garner Tue, 09 Dec 2008 21:16:45 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-698311 What??? Be nice to a CSR? Of course---especially if they speak English. If they don't speak English, you can say whatever you please. It's all in the tone of voice. Keep the tone even, monitone, try to put the CSR to sleep. I like to start by asking the CSR where they are. Enjoyed the article. What??? Be nice to a CSR? Of course—especially if they speak English. If they don’t speak English, you can say whatever you please. It’s all in the tone of voice. Keep the tone even, monitone, try to put the CSR to sleep. I like to start by asking the CSR where they are. Enjoyed the article.

]]> By: annahttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-697870 anna Tue, 09 Dec 2008 13:58:21 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-697870 awesome advice - and it really works! I have treid this and it works each time. The yelling,etc... on invokes a repeat of the entire procedure of calling and waiting and usually ends up with a " I can not help you or no we can not do that for you". So hang in there and your problem will be solved or least you'll get a better explaination of why they can not and hopfully you may avoid the entire problem next time! awesome advice – and it really works! I have treid this and it works each time. The yelling,etc… on invokes a repeat of the entire procedure of calling and waiting and usually ends up with a ” I can not help you or no we can not do that for you”.
So hang in there and your problem will be solved or least you’ll get a better explaination of why they can not and hopfully you may avoid the entire problem next time!

]]> By: Patricia Knighthttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-697852 Patricia Knight Tue, 09 Dec 2008 13:26:19 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-697852 Excellent advice for those with the patience to follow this process. But, we must all give it a try since we are no longer allowed to have face to face contact with anyone who could be of assistance with our issues. I personally would be happy to drive across town to see a "live" CSR instead of dealing with these issues over the phone or on the computer, but such is progress I guess. Excellent advice for those with the patience to follow this process. But, we must all give it a try since we are no longer allowed to have face to face contact with anyone who could be of assistance with our issues. I personally would be happy to drive across town to see a “live” CSR instead of dealing with these issues over the phone or on the computer, but such is progress I guess.

]]> By: Rob Schneiderhttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-697292 Rob Schneider Mon, 08 Dec 2008 22:48:36 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-697292 Phone rage will get you about as much as road rage -- not much and a feeling later on how stupid you were to let your anger get the best of you. Patience always wins out. At least you might end up with the CSR looking for ways to help out rather than looking for a way to hang up and leaving you right where you started with a problem that still needs to be resolved. Phone rage will get you about as much as road rage — not much and a feeling later on how stupid you were to let your anger get the best of you. Patience always wins out. At least you might end up with the CSR looking for ways to help out rather than looking for a way to hang up and leaving you right where you started with a problem that still needs to be resolved.

]]> By: KIMI HELMShttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-697277 KIMI HELMS Mon, 08 Dec 2008 22:29:45 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-697277 I LOVE THIS ARTICLE! I LOVE THIS ARTICLE!

]]> By: KIMI HELMShttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-697276 KIMI HELMS Mon, 08 Dec 2008 22:29:18 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-697276 LOVE THIS ARTICLE!!! LOVE THIS ARTICLE!!!

]]> By: Char Conerhttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-697126 Char Coner Mon, 08 Dec 2008 19:26:42 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-697126 I totally agree....I figure kill them with kindness, you will get more help that way. However, always remember.. the CSR has all your personal information...you have nothing on them...nor can you ever find them again. I totally agree….I figure kill them with kindness, you will get more help that way.
However, always remember.. the CSR has all your personal information…you have nothing on them…nor can you ever find them again.

]]> By: JGhttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-696884 JG Mon, 08 Dec 2008 13:29:21 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-696884 Right on sister! It's true, you can lose their support in a "New York" minute if you're not careful, and then where will you be? All that wait time spent for nothing. So give'em some respect. You can always get mad as hell later! Right on sister! It’s true, you can lose their support in a “New York” minute if you’re not careful, and then where will you be? All that wait time spent for nothing. So give’em some respect. You can always get mad as hell later!

]]> By: Deb Espohttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-696207 Deb Espo Sun, 07 Dec 2008 19:31:21 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-696207 It's the only way to get anything solved. You have to be sweet or else you never get anything solved, corrected, or changed. I always say thank you and have a nice day or weekend or even holiday as it is the season. It’s the only way to get anything solved. You have to be sweet or else you never get anything solved, corrected, or changed. I always say thank you and have a nice day or weekend or even holiday as it is the season.

]]> By: bevhttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-696109 bev Sun, 07 Dec 2008 16:56:45 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-696109 That is great advice, been there/did that! That is great advice, been there/did that!

]]> By: Cygnushttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-695785 Cygnus Sun, 07 Dec 2008 06:51:07 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-695785 Try looking at the first hit if you search YouTube "Angry Dell Support Call", but be warned of strong language.It's the perfect example of a man getting so angry with a support person that if he just calmed down, he would have gotten his 10 second answer five minutes earlier minus all the anger.All of the automated stuff, all of the requests for information is because they're trying to organize thousands of support requests every day, if not every hour. Most people don't get that. Everything has a reason. Try looking at the first hit if you search YouTube “Angry Dell Support Call”, but be warned of strong language.

It’s the perfect example of a man getting so angry with a support person that if he just calmed down, he would have gotten his 10 second answer five minutes earlier minus all the anger.

All of the automated stuff, all of the requests for information is because they’re trying to organize thousands of support requests every day, if not every hour. Most people don’t get that. Everything has a reason.

]]> By: Ms. Missivehttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-695715 Ms. Missive Sun, 07 Dec 2008 04:56:56 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-695715 Having just returned home from my shift as a part time customer service rep, let me just say.... AMEN! You've hit the nail on the head with this one. Having just returned home from my shift as a part time customer service rep, let me just say…. AMEN! You’ve hit the nail on the head with this one.

]]> By: Tiny Enclosurehttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-703714 Tiny Enclosure Wed, 30 Nov -0001 00:00:00 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-703714 <!--%kramer-pre%-->How to Speak with a CSR / Customer Service Representative | Chris Pirillo<!--%kramer-post%--> How to Speak with a CSR / Customer Service Representative | Chris Pirillo

]]> By: Revelations From An Unwashed Brainhttp://chris.pirillo.com/how-to-speak-with-a-csr-customer-service-representative/comment-page-1/#comment-703715 Revelations From An Unwashed Brain Wed, 30 Nov -0001 00:00:00 +0000 http://chris.pirillo.com/2008/12/06/how-to-speak-with-a-csr-customer-service-representative/#comment-703715 <!--%kramer-pre%-->Chris Pirillo How to Save Money and Still Eat Well Crime and Punishment in the NFL? How to Survive Being an Assistant to a Porn StarHow to Speak with a CSR / Customer Service RepresentativeHow to Make a GOOD Top 5 List<!--%kramer-post%--> Chris Pirillo How to Save Money and Still Eat Well Crime and Punishment in the NFL? How to Survive Being an Assistant to a Porn StarHow to Speak with a CSR / Customer Service RepresentativeHow to Make a GOOD Top 5 List

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