Comments on: How OEM’s Respond to Customer Calls http://chris.pirillo.com/how-oems-respond-to-customer-calls/ News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Thu, 16 Feb 2012 23:17:00 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Mikeltje http://chris.pirillo.com/how-oems-respond-to-customer-calls/#comment-649687 Mikeltje Thu, 29 May 2008 10:50:22 +0000 http://chris.pirillo.com/2008/03/06/how-oems-respond-to-customer-calls/#comment-649687 Heh, all the data they gather goes into a database and they mosy commonly things get filtered and fixed. That's why people more experienced never get as much support as the newbies. Heh, all the data they gather goes into a database and they mosy commonly things get filtered and fixed.

That’s why people more experienced never get as much support as the newbies.

]]> By: Hank http://chris.pirillo.com/how-oems-respond-to-customer-calls/#comment-601533 Hank Mon, 10 Mar 2008 23:11:06 +0000 http://chris.pirillo.com/2008/03/06/how-oems-respond-to-customer-calls/#comment-601533 I understand the article is related to OEM's but its implications go way beyond the OEM world. I started out as a one person shop, but you would never know it by the way calls were handled. I always like to remember that you only get one chance to make a good first impression. I understand the article is related to OEM’s but its implications go way beyond the OEM world. I started out as a one person shop, but you would never know it by the way calls were handled. I always like to remember that you only get one chance to make a good first impression.

]]> By: Mom Ferrara http://chris.pirillo.com/how-oems-respond-to-customer-calls/#comment-601121 Mom Ferrara Sun, 09 Mar 2008 18:15:05 +0000 http://chris.pirillo.com/2008/03/06/how-oems-respond-to-customer-calls/#comment-601121 Chris.. first, I love your being on CNN..Congratulations, Man! I have been a loyal fan of yours since I happened on Lockergnome about 7 years ago. "Can it really be that long?" I am a 60 something yr old grandmother who loves my Gateway laptop. I pride myself on being slightly more than a novice when it comes to understanding how these machines work. I have been using a cool pad under my Gateway laptop for about 2 yrs now. I got a coolpad because my laptop seemed to be overheating and I thought maybe the internal fan was no longer working. Since using the cool pad, I have had no further problems. I had no idea that the updates could have been the problem. Is changing an internal fan a big job? I have been inside a tower but have not attempted to do any work inside my laptop. My expertise is limited to changing a sound card. VERY BASIC on a tower. Thanks for putting up with Granny.. I keep listening to your CNN broadcasts. YOU'RE TERRIFIC.. Carol Chris.. first, I love your being on CNN..Congratulations, Man! I have been a loyal fan of yours since I happened on Lockergnome about 7 years ago. “Can it really be that long?” I am a 60 something yr old grandmother who loves my Gateway laptop. I pride myself on being slightly more than a novice when it comes to understanding how these machines work. I have been using a cool pad under my Gateway laptop for about 2 yrs now. I got a coolpad because my laptop seemed to be overheating and I thought maybe the internal fan was no longer working. Since using the cool pad, I have had no further problems. I had no idea that the updates could have been the problem. Is changing an internal fan a big job? I have been inside a tower but have not attempted to do any work inside my laptop. My expertise is limited to changing a sound card. VERY BASIC on a tower. Thanks for putting up with Granny.. I keep listening to your CNN broadcasts. YOU’RE TERRIFIC.. Carol

]]> By: IceDragon http://chris.pirillo.com/how-oems-respond-to-customer-calls/#comment-600401 IceDragon Sat, 08 Mar 2008 03:33:08 +0000 http://chris.pirillo.com/2008/03/06/how-oems-respond-to-customer-calls/#comment-600401 When I first went to college, my mother got an office chair form a yard sale. After two years, the hinge broke, so the chair was always leaning back, and the bottom metal piece kept scraping the tile floor. It also did not have a nice back, for support. The one I have now is nice. I got it from Staples. Office supply stores sometimes have good deals on chairs. When I first went to college, my mother got an office chair form a yard sale. After two years, the hinge broke, so the chair was always leaning back, and the bottom metal piece kept scraping the tile floor. It also did not have a nice back, for support.

The one I have now is nice. I got it from Staples. Office supply stores sometimes have good deals on chairs.

]]> By: ccube83 http://chris.pirillo.com/how-oems-respond-to-customer-calls/#comment-600400 ccube83 Sat, 08 Mar 2008 03:31:14 +0000 http://chris.pirillo.com/2008/03/06/how-oems-respond-to-customer-calls/#comment-600400 well first i would like to say that i absolutely disagree with OEM with how you cannot upgrade a motherboard with out buying another version of windows xp. i had a compaq presario and it was about 5 years old. i am somewhat of a gammer and i wanted to get updated with the current games . my motherboard just had pci technology and my cpu was only a 2.5 . so having that i needed a new motherboard , no other way to improve my situation. and then i found out about OEM and everything involved. i talked to HP in their chat system and they told me i had to buy another . i think it is BLEEEEP . i could be wrong about that, but i bet i am not the only one. the only way i would agree with OEM is if the made it known before you buy what you are buying. and none of them do that. well first i would like to say that i absolutely disagree with OEM with how you cannot upgrade a motherboard with out buying another version of windows xp. i had a compaq presario and it was about 5 years old. i am somewhat of a gammer and i wanted to get updated with the current games . my motherboard just had pci technology and my cpu was only a 2.5 . so having that i needed a new motherboard , no other way to improve my situation. and then i found out about OEM and everything involved. i talked to HP in their chat system and they told me i had to buy another . i think it is BLEEEEP . i could be wrong about that, but i bet i am not the only one. the only way i would agree with OEM is if the made it known before you buy what you are buying. and none of them do that.

]]> By: Ruben32 http://chris.pirillo.com/how-oems-respond-to-customer-calls/#comment-600178 Ruben32 Fri, 07 Mar 2008 18:38:34 +0000 http://chris.pirillo.com/2008/03/06/how-oems-respond-to-customer-calls/#comment-600178 Wow, Go Gateway! I've also realized that HP is one of the few that has a chat system, where you can talk to their techys. I've found this very helpful, since I've encountered tons of problems once i upgraded to Vista with HP's Express Upgrade DVD. They really do help as well. And, thanks for sharing this. Wow, Go Gateway!
I’ve also realized that HP is one of the few that has a chat system, where you can talk to their techys.
I’ve found this very helpful, since I’ve encountered tons of problems once i upgraded to Vista with HP’s Express Upgrade DVD.
They really do help as well.
And, thanks for sharing this.

]]> By: Fango http://chris.pirillo.com/how-oems-respond-to-customer-calls/#comment-600113 Fango Fri, 07 Mar 2008 11:29:42 +0000 http://chris.pirillo.com/2008/03/06/how-oems-respond-to-customer-calls/#comment-600113 I really think its great that an OEM would care to ask you about your opinion, everything now is done by a vote, sadly, most we never hear about, even ourvery mobile devices were designed by what many would call a committee .. I really think its great that an OEM would care to ask you about your opinion, everything now is done by a vote, sadly, most we never hear about, even ourvery mobile devices were designed by what many would call a committee ..

]]> By: NJ Tech Geek http://chris.pirillo.com/how-oems-respond-to-customer-calls/#comment-651689 NJ Tech Geek Wed, 30 Nov -0001 00:00:00 +0000 http://chris.pirillo.com/2008/03/06/how-oems-respond-to-customer-calls/#comment-651689 <!--%kramer-pre%-->Top Five Tips when Buying an Office ChairHow OEM’s Respond to Customer CallsSoftware and Life Choices Wireless Carrier Wish List Teleport<!--%kramer-post%--> Top Five Tips when Buying an Office ChairHow OEM’s Respond to Customer CallsSoftware and Life Choices Wireless Carrier Wish List Teleport

]]> By: Useful Habits | Habits to make your technology GO! http://chris.pirillo.com/how-oems-respond-to-customer-calls/#comment-651690 Useful Habits | Habits to make your technology GO! Wed, 30 Nov -0001 00:00:00 +0000 http://chris.pirillo.com/2008/03/06/how-oems-respond-to-customer-calls/#comment-651690 <!--%kramer-pre%-->Top Five Tips when Buying an Office ChairHow OEM’s Respond to Customer CallsSoftware and Life Choices Wireless Carrier Wish List Teleport Installing the Time Capsule for Time Machine Apple Time Capsule Unboxing Pay as you Go Internet… Good or Bad Idea? ISP Tips Battery Saving Tips for iPods and Zunes<!--%kramer-post%--> Top Five Tips when Buying an Office ChairHow OEM’s Respond to Customer CallsSoftware and Life Choices Wireless Carrier Wish List Teleport Installing the Time Capsule for Time Machine Apple Time Capsule Unboxing Pay as you Go Internet… Good or Bad Idea? ISP Tips Battery Saving Tips for iPods and Zunes

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