Just had my session on Users at Bloggercon. I wasn’t sure how it went, but several people came up to me afterwards and told me that they really appreciated that – it was a psychotherapeutic session, enabling users to complain about software (why it doesn’t work, why it’s messed up, how they wish it could be better).

So, in my effort to make this world a little better – fostering open feedback between users and developers, I’m creating a new tag that doesn’t exist in Google (which means it doesn’t yet exist): Freedbacking. Tag it, use it, share it. I’ll post a unified feed for the keyword as soon as our OPML-to-RSS script is ready, but don’t let that stop anybody from posting to their own space (read: blog) using the word “Freedbacking” somewhere within a post. You’re giving free feedback to the developers of your favorite programs, or the creators of your favorite Web service, or anybody who’s making something that you use (or want to use, or need to use). Become a freedbacker – say something! Tell them they’re not doing something right – tell them how they could make their product even better – tell them what you want! Users own the word: Freedbacking, labeling the art of offering free (constructive) feedback.

And in case you missed it, this is a call-to-action for ALL users. I’ll be “freedbacking” when I get back to my hotel room after the conference.

72 thoughts on “Freedbacking”

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  14. Refreshing and interesting idea Chris.
    Let’s just hope against all hopes that this new dillio from from Pirillo doesn’t serve to feed the link/traffic pimps/fiends who trawl around to bastardize the Net in search of the almighty “power” that traffic serves. For IF this new idea can be used for it’s intended purpose we may break down the walls that stand between open communications and the potentials such presents.
    What am I saying? Knowing some scum that hold sway over search engine listings/rankings this will become yet another misused tool. It reminds me how next to no one respects and understands what freeware really is or what it represents.

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  17. I have just freedbacked Apple about the notorious sharp edges on the new MacBook, and while I was at it I mentioned you and the Bloggercon podcast on freedbacking. Many thanks for the freedbacking word, tag, and idea.

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  19. Hi Chris,

    Kudos on creating the ‘Freedbacking’ tag in google.

    We thought about how we could best let our users get Freedbacks. Thus added a feature wherein users can get Voice Freedback from visitors to their blogs, web pages or even their email recipients.

    Basically works by pasting an html code provided by us on any web space. The user can then check the freedback in his/her mail box in

    Who are we?
    We are a bunch of techies who developed, a voice e mail service wherein users can record their voice message and email the same to any id. The recording goes as a link and streams from our servers instead of hogging space as an attachment.
    Because of our core voice encryption technology, voice streams fast.

    We would like your Freed back

    just copy and paste the above url in the adress bar.


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  21. Surely an instrument for highlighting your feedback must be created. This is really hard for those big companies to read every email they get.

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