Comments on: Dell = Hell http://chris.pirillo.com/dell-hell-2/ News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Mon, 23 Nov 2009 01:37:17 -0800 http://wordpress.org/?v=2.8.5 hourly 1 By: Jerryhttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-570707 Jerry Mon, 24 Dec 2007 15:16:44 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-570707 I purchsded a Vostro 200 business version desktop. After 2hrs and 14 min with tech support they said I had a defective motherboard. Five days later service guy comes with new board and guess what.............. it's bad too. He calls Dell and arranges for a whole new tower to be shipped and the first one picked-up. The new machine won't boot-up, recognize my keyboard or eject the disc-drive tray. More wasted time with tech support including a 'level 3' tech who was supposed to return my call but never did. I"m hoping that this ordeal is drawing to a close but as of now, the saga continues. I"ve spent roughly 5 hours total on phone calls to Dell and DHL and have been a prisoner in my house waiting on Dell service.and DHL. I have business I can't conduct and I"m paying for high-speed internet I can't use. This has been ongoing for nearly three weeks. My old-style Dell maching had lasted seven years. I now am very frustrated and disappointed with Dell. Proceed with caution. I purchsded a Vostro 200 business version desktop. After 2hrs and 14 min with tech support they said I had a defective motherboard. Five days later service guy comes with new board and guess what………….. it’s bad too. He calls Dell and arranges for a whole new tower to be shipped and the first one picked-up. The new machine won’t boot-up, recognize my keyboard or eject the disc-drive tray. More wasted time with tech support including a ‘level 3′ tech who was supposed to return my call but never did. I”m hoping that this ordeal is drawing to a close but as of now, the saga continues. I”ve spent roughly 5 hours total on phone calls to Dell and DHL and have been a prisoner in my house waiting on Dell service.and DHL. I have business I can’t conduct and I”m paying for high-speed internet I can’t use. This has been ongoing for nearly three weeks. My old-style Dell maching had lasted seven years. I now am very frustrated and disappointed with Dell. Proceed with caution.

]]> By: Davehttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-563421 Dave Sun, 02 Dec 2007 15:23:15 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-563421 I have had only good experiences with Dell, but that might also be because I paid the little extra, and got the XPS package! I have had several problems, but I have gotten help with all of them and I must say that I am really glad to have gotten the XPS treatment. From what I have read, it sounds like all of you have gone through the same hell I go through quite often. I only want to get help from someone that actually speaks English as their main language, I am always agitated at the amount of reliance on the instruction manual! I have that myself, and I read through it before contacting you! Oh well, I am loving the XPS treatment!-Dave I have had only good experiences with Dell, but that might also be because I paid the little extra, and got the XPS package! I have had several problems, but I have gotten help with all of them and I must say that I am really glad to have gotten the XPS treatment. From what I have read, it sounds like all of you have gone through the same hell I go through quite often. I only want to get help from someone that actually speaks English as their main language, I am always agitated at the amount of reliance on the instruction manual! I have that myself, and I read through it before contacting you! Oh well, I am loving the XPS treatment!

-Dave

]]> By: Jillhttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-530714 Jill Mon, 10 Sep 2007 01:05:17 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-530714 We should talk - I too have been in Dell Hell. At xmas I was pricing camcorder and you have to go close to end of process to find out what your rebate will be and even prices. I never order anything. 1400 dollars worth of merchandise arrived in January. I returned it all - they credited some but refused to give me a statement of what I am paying for. The refused to credit my account for the warranty of the camcorder that I returned. I have been pleading with them to give me a real person to talk to. I have had the run around for 9 months. We should talk – I too have been in Dell Hell. At xmas I was pricing camcorder and you have to go close to end of process to find out what your rebate will be and even prices. I never order anything. 1400 dollars worth of merchandise arrived in January. I returned it all – they credited some but refused to give me a statement of what I am paying for. The refused to credit my account for the warranty of the camcorder that I returned. I have been pleading with them to give me a real person to talk to. I have had the run around for 9 months.

]]> By: Daisy Salterhttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-418447 Daisy Salter Wed, 20 Jun 2007 14:28:41 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-418447 Dell's DFS completely blew a recent payment I made and canceled my new computer order; no one would help me after three days on the phone and email with them. Additionally, their $9.95 charge for TODAY payment on line is a lie. I have canceled my account and subscriptions with them and will never buy another Dell product. It's not the merchandise; it's the deplorable "customer support"--the worst in the industry. Dell lost a long-time customer and thousands of dollars. Dell’s DFS completely blew a recent payment I made and canceled my new computer order; no one would help me after three days on the phone and email with them. Additionally, their $9.95 charge for TODAY payment on line is a lie. I have canceled my account and subscriptions with them and will never buy another Dell product. It’s not the merchandise; it’s the deplorable “customer support”–the
worst in the industry. Dell lost a long-time customer and thousands of dollars.

]]> By: Nikhttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-382122 Nik Wed, 06 Jun 2007 22:19:39 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-382122 i have one dell desktop (and a new one in a few months!) and 3 dell laptops. the laptops are older, but out of those 4, ive had no problems with them at all. the only issues were the screen on one of the laptops not working sometimes because of the constant opening and closing over about say, 6 years. the desktop has only crashed through my own doing. one virus, one bad linux install, and that's about it. In my books, dell is above all others, and i recommend them to friends and when i look into buying a new one, all i look at is dell. i have one dell desktop (and a new one in a few months!) and 3 dell laptops. the laptops are older, but out of those 4, ive had no problems with them at all. the only issues were the screen on one of the laptops not working sometimes because of the constant opening and closing over about say, 6 years. the desktop has only crashed through my own doing. one virus, one bad linux install, and that’s about it. In my books, dell is above all others, and i recommend them to friends and when i look into buying a new one, all i look at is dell.

]]> By: lynnhttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-122102 lynn Sat, 23 Dec 2006 16:50:25 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-122102 http://dellverticalline.com/
I’ve spent about 3 hours on the phone with Dell over the last month, trying to get my 16 year old daughter’s 2005 Christmas present (an Inspiron 6000) fixed. I was busy moving, so she took it upon herself to call in and try to get our “under warranty� laptop repaired. She said the word “dropped� and we are totally hosed now. The laptop’s audio never worked right, the keys started to fall off randomly and then the LCD screen went (which I now am sure is the vertical line issue that Dell won’t acknowledge). She’s 16, she knocked it once harder than she thought she should and felt responsible and was honest with them. Now they say the motherboard needs to be repaired and we have to pay $798. I flipped at that and guess what … the price changed to $490 plus taxes. I gave them a choice since I knew we were doomed because she said “dropped� … I offered $200 to fix the LCD since I knew her words couldn’t be erased off their work order AND we would buy the 3 year, $209 accident insurance OR years of my badmouthing Dell and never being a customer again. They wouldn’t budge. So you know, I feel much more comfortable giving the probably $400 repair money to a local businessman and making sure I tell everyone that Dell products aren’t worth the hassle of the guaranteed repair needs.
They need to tell the customer service people not to say, “Thank you for chosing Dell� at the end of an angry, unsatisfying call! I said,�You are kidding right?�
If any of you have this LCD screen issue go to this website: http://delverticalline.com

and post your case.

]]> By: Christina’s World » Christina rants, raves and talks about stuff » Blog Archive » Dell SUCKS. My trip into dell hell.http://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-71055 Christina’s World » Christina rants, raves and talks about stuff » Blog Archive » Dell SUCKS. My trip into dell hell. Thu, 02 Nov 2006 15:42:54 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-71055 [...] Jeremy Zawodny | Chris Pirillo | Jane Galt | Jeff Jarvis and many of a million others online. Disappointing? Very. I am embarassed to have ever recommended such a company to anyone else, and won’t be doing it again in this lifetime. I am probably not done bitching about this yet, it doesn’t feel “quite” out of my system, so we will see. [...] [...] Jeremy Zawodny | Chris Pirillo | Jane Galt | Jeff Jarvis and many of a million others online. Disappointing? Very. I am embarassed to have ever recommended such a company to anyone else, and won’t be doing it again in this lifetime. I am probably not done bitching about this yet, it doesn’t feel “quite” out of my system, so we will see. [...]

]]> By: Anonymoushttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-15666 Anonymous Thu, 30 Mar 2006 07:46:00 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-15666 The other day I called up Dell a,I went throughthis site as well and could find all speaking about Dell=Hell,biu let me tell u when we dont understant the diffence between hardware and software probs are we genius?Suck Man...Some customer in America even dont know where is the start button how to adjust date and time and suck they call up wait in a queue.....and yell.I ahve got the best tech support from Dell---India The other day I called up Dell a,I went throughthis site as well and could find all speaking about Dell=Hell,biu let me tell u when we dont understant the diffence between hardware and software probs are we genius?Suck Man…Some customer in America even dont know where is the start button how to adjust date and time and suck they call up wait in a queue…..and yell.I ahve got the best tech support from Dell—India

]]> By: Anonymoushttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-15665 Anonymous Mon, 27 Feb 2006 19:00:28 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-15665 i cant stand dells i bought one used thinking it would be ok but noooooo the place i bought it from did not put it in there name and i tried to contact dell but was put on hold. then i finally talked to someone and they say that they cant help me because its not in my name so now im stuck with a crappy dell that doesnt work and dell wont help... so much for #1 customer service..eh DOWN WITH DELL and if any one has the product code for windows 2000 help me out since dell wont-- voices_of_violence1@hotmail.com i cant stand dells i bought one used thinking it would be ok but noooooo the place i bought it from did not put it in there name and i tried to contact dell but was put on hold. then i finally talked to someone and they say that they cant help me because its not in my name so now im stuck with a crappy dell that doesnt work and dell wont help… so much for #1 customer service..eh DOWN WITH DELL
and if any one has the product code for windows 2000 help me out since dell wont– voices_of_violence1@hotmail.com

]]> By: Anonymoushttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-15664 Anonymous Fri, 24 Feb 2006 14:05:16 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-15664 Tech Support POV well i worked for 2 computer manufacturers already as a technical support representative. let me just clear up a few misconceptions about computer manufacturers. biggest and major point is that in both companies we NEVER do software, we cannot provide any support for that more than reinstallation can fix. another one is that though (and this is really common) the tech knows the solution he cannot give it out. Why? well because it would be against company policy. You have to understand guys its either your irrate call or our necks. So my advice really is google it. Forums abound I myself give tech help on some forums for free. BTW ive worked well of course Dell and the other one well.... just dont have a cow. And I mean DONT have a cow! Tech Support POV
well i worked for 2 computer manufacturers already as a technical support representative. let me just clear up a few misconceptions about computer manufacturers. biggest and major point is that in both companies we NEVER do software, we cannot provide any support for that more than reinstallation can fix.
another one is that though (and this is really common) the tech knows the solution he cannot give it out. Why? well because it would be against company policy. You have to understand guys its either your irrate call or our necks.
So my advice really is google it. Forums abound I myself give tech help on some forums for free.
BTW ive worked well of course Dell and the other one well…. just dont have a cow. And I mean DONT have a cow!

]]> By: Anonymoushttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-15663 Anonymous Mon, 12 Dec 2005 00:25:25 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-15663 Check this site Out http://www.dellhell.ca <a href="http://www.dellhell.ca" rel="nofollow"></a> Check this site Out http://www.dellhell.ca

]]> By: Anonymoushttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-15662 Anonymous Tue, 22 Nov 2005 02:16:02 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-15662 Silly customer you cannot hurt a twinkie! Yes, sadly it is true that Dell's army of drones also known as their "Home" division customer support SUCK in a major way! They will hang up on you, disconnect abruptly from chat sessions, and basically read the same cue card over and over just to infuriate you. On the complete opposite end of the spectrum, their corporate support has always been great. I have only spoken with someone that had a foreign accent once when dealing with a server issue, and he knew his stuff better than some of the network engineers I have dealt with! Silly customer you cannot hurt a twinkie!
Yes, sadly it is true that Dell's army of drones also known as their “Home” division customer support SUCK in a major way! They will hang up on you, disconnect abruptly from chat sessions, and basically read the same cue card over and over just to infuriate you.
On the complete opposite end of the spectrum, their corporate support has always been great. I have only spoken with someone that had a foreign accent once when dealing with a server issue, and he knew his stuff better than some of the network engineers I have dealt with!

]]> By: Anonymoushttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-15661 Anonymous Tue, 22 Nov 2005 01:58:50 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-15661 I am in Dell Hell the drives the drivers the driven Bought for perceived value How false this is I am confused , frustrated, and down right pissed off Too frustrated to expound , have been in chat with Dell most of the afternoon. Dell Inspiron 9300, 3 months old, bad hard drive. Bad support. Too much sales volume for anyone at Dell to give a care. I am in Dell Hell
the drives the drivers the driven
Bought for perceived value
How false this is
I am confused , frustrated, and down right pissed off
Too frustrated to expound , have been in chat with Dell most of the afternoon.
Dell Inspiron 9300, 3 months old, bad hard drive. Bad support. Too much sales volume for anyone at Dell to give a care.

]]> By: Anonymoushttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-15660 Anonymous Thu, 21 Apr 2005 15:27:05 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-15660 Waht are ooo talkeeeng aboutttt???? Tek support peechy keennn! Wood ooo leeek a slushy? Abu Waht are ooo talkeeeng aboutttt???? Tek support peechy keennn! Wood ooo leeek a slushy?
Abu

]]> By: Anonymoushttp://chris.pirillo.com/dell-hell-2/comment-page-1/#comment-15659 Anonymous Sun, 26 Dec 2004 01:03:31 +0000 http://chris.pirillo.com/2004/11/12/dell-hell-2/#comment-15659 WEll, im a DELL technician, Guys , one thing guys that DELL tech support usually deals in hardware issues, not in software issues.. Lots of people complaining about dell computers and the low quality but in fact it is just a software problem, i think people who bought dell computer are considerably Lucky:) well, if you have any questions just post here R-DEll Technician.. WEll, im a DELL technician, Guys , one thing guys that DELL tech support usually deals in hardware issues, not in software issues.. Lots of people complaining about dell computers and the low quality but in fact it is just a software problem, i think people who bought dell computer are considerably Lucky:) well, if you have any questions just post here
R-DEll Technician..

]]>