Jeff Phillips has had it “up to here” with Data Recovery and Computer Repair Breakthroughs. He decided to write me this morning with his thoughts on the matter:

It really frustrates me that consumers are losing their valuable hard drive data from self proclaimed “Data Recovery Experts.” I just invented the world’s first universal tool to remove parts out of a hard drive without damaging the components – so I know a bit about data recovery.

I am a former computer instructor and I run SD Computers and Data Recovery. It bugs me that other firms tout themselves as experts, but do not even know the basics of static grounding when working with hard drives or that the drives are calibrated to individual specs and not meant to be dismantled.

Surprisingly, the majority of computer repair and data recovery facilities don’t even know that removing the cover of the hard drive prevents data retrieval in most cases. We also created a process of obtaining factory assembled calibration settings without opening the cover. This break-through application of technology utilizes high end lasers to evaluate the perimeter settings. We can often now repair even a electrically damaged drive without removing a screw or picking up a soldering iron.

I have been wanting to help educate the public so that they can evaluate a computer repair and data recovery shop and have a chance at salvaging their information; or at least be aware of the key warning signs that might indicate an eminent failure, so they can copy their data prior to hard drive failure. But also, there are several key factors to look for when taking your computer to a repair firm for basic repair.

Most computer technicians have less than 5 years experience, and they don’t even know how to properly handle a hard drive or understand the symptoms, to say the least about having the ability to educate the customer on how to prevent future data loss.

There is so much more to share and I can organize the documentation and graphics should you desire. True data recovery experts of a very elite group, but there seems to be a new data recovery guy popping up every day that is really just experimenting with customer data, and preventing the few expert shops from ever getting data.