In the online space, keeping up with what’s next is vital to business survival. B.L. Ochman not only watches for the next big thing, she tells everyone about it at What’s Next Online. Beyond pointing to what’s next, B.L. is solidly grounded in helping create what’s next as a New York Public Relations strategist. On the subject of Internet marketing: she sells e-reports, writes for quite a few online and traditional publications, and speaks to various groups.

Fellow two-initial tough guy B.A. Baracus was once quoted saying, “I pity the fool that messes with B.L.,” in large part due to her skill as a world reknowned complainer. She’s since retired from the corporate complaining business, but remains a tough negotiator, so watch out. Listen in on the conversation Chris has with B.L. Ochman to find out how she sees what’s next and what to do if a company doesn’t provide the level of service you deserve.