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Computer Tech Support with Citrix GoToAssist (Beta)

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Ever since we brought Citrix and GoToMeeting aboard as a sponsor, we’ve had tremendous feedback. Every day, our users ask if we can start a GoToMeeting, to have a live ‘meeting’ together, and share desktops.

What if you want to do the opposite, though? Let’s say for arguments’ sake that your Mom is having a problem with some software. You’re on the phone, trying in vain to help her through it. She’s not understanding what it is you’re telling her, and you’re both getting frustrated. Trying to initiate a remote desktop session with those who don’t know how to use it is a challenge and a half.

Enter a new Beta program from Citrix, called GoToAssist. This is a public beta that will allow you to initiate screen sharing sessions with either a Windows or a Mac user. The controlling client is currently only available for a Windows platform, but you can still access a Mac system. This is your chance to give feedback to this company to tell them what you’ve always wanted and needed in a client like this. Oh… did I mention you can open multiple sessions at once?

Here’s what’s exciting about GoToAssist Express:

  • Designed for speed – you can start sessions in seconds
  • Easy for you and your clients to use – clients only click once to connect
  • Creates a “like-being-there” support experience that saves money and travel time

I definitely want to thank the people at Citrix for being such an amazing sponsor, and for opening this up to be a public Beta. Please take the time to try this product for yourself, and send them feedback. Let them know what a great community this is that we’ve built, and show them how much help you can be in shaping their products.

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34 Comments

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wow, ive learnt alot in this video, no more angry conversations with novice family members lol

sounds like a haxor could use it

And Windows is better? Haha, yeah right.

cool but one thing while doing this gotomeeting can people acces your hardrive or any of your files in anyway like say something pops up while there looking at it will they be able to see or do anythig to it or are they just looking at my screen and i control it.

Sounds great i’ll try it out

if we could rate comments with stars..that would be a 5/5 star comment.

Amen bro, Amen

Maybe Linux will one day be a good, stable, reliable, fully functional OS, but it isn’t.
Windows XP > Linux
End of subject!

You’re kidding, right? Linux is a kernel. Operating systems making use of it are typically more stable, reliable and functional than Windows operating systems.

An OS is a tool like any other computer component. What works best for you may not be the best choice for someone else. I enjoy Unix-like OSs because of the control I can exact over my systems and the reliability.

To each their own!

No I’m not kidding, any Linux OS sucks. Especially Ubuntu.
Windows XP > Linux
End of subject!

Let me just remind you that you have to buy your operating system and have to put up with all that DRM shit. I, on the other hand, don’t have to deal with any of that stuff.

I never once paid for any software or OS in my life, and my music is all DRM free. =D

Thanks for this one Chris, it has many directions of potential – having used Citrix software in the past for business needs, I am sure this one will be high quality.

This could be a great product in so many ways

1 question, this is fun do to, but would his be easier to hack people, or is there security in place?

Thanks for showing me the way. Remote assistance was near impossible to help people with in windows, especially if they were behind a router.

Where in the hell do you get off saying linux isn’t stable, reliable, and functional? Microsoft has billions of dollars, which brings millions of developers. Linux is free, with not alot of developers. I assure you linux is the most secure and reliable operating system out there. You just have no penis.

Linux aps crash all the time, especially Firefox or Opera. Windows XP aps never crash for me. Therefore Windows is more stable. Now get the fuck off the internet.

Hey Chris

I know citrix is a sponsor – but also look at Crossloop (http://www.crossloop.com). They built this on top of VNC and it allows you to have a “Tech support track record”

This is such a great Product!! If they made GoToMeeting’s interface like this i would buy it. Citrix is such a great company with a good Record. If a bigger company (Apple or Google) took over they could make the software a bit better.

I don’t need to use P2P clients and torrents to get my OS (If that is what you meant).

I think the Beryl GUI is so much better tthan windows along with it stability but most software that i use won’t work on linux and there’s very few games that are compatible with it!

What do you mean by “hack” ?

headcrab, what do you think i mean by hack? hack someone elses Pc through the program is whaty i ment, since its open source. Kind of like someone doing with the MSn virus for the past year

Hm.. i had a question.. One of my friends has messing around with my pc one day froze it..and like a idiot kept on pressing n holding the power button .. now when i turn on my pc the screen wont turn on it says.. no input signal or Monitor Status: Inactive… so what can i do besides take it to get it fixed?

I think that this is a great product, bit i have alot of problems with this. It wont run on my mac well, and flat out fails on my linux machine. T reported this to Citrix, and they havent gotten back to me, Oh Well

Spencer Claiborne

Gary (TuxedoJericho)

January 22nd, 2008
at 9:11pm

i got the beta, looked at it from my desktop to my laptop.

It is impressive. I did submit one change I thought would be good to make. Dont call the “customers” customer int eh chat. It allows you put a name in, why not use it.

This will make tech help to anyone so much easier, if they can get into the OS that is. if you cant do that, no program will help. LOL.

Great fucking web app, i tried it, i liked it, im behind fiorewall, fast and smooth, more tesing soon, thanx for info

yea, I had the same problems when trying to help people where I’m trying to explain to them what to do and they still don’t understand.

I found something similar called Skyfex its pretty cool and sorta kinda similar.

Excellent Program.

In Fact GoToAssist is now free for those participating the beta program.

Check out here: http://www.frameworkx.com/blogpost.aspx?id=1&c=1180

In Spanish? tutorial no speak English, i wanna de program

thanks

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