Computer Tech Support with Citrix GoToAssist (Beta)
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Ever since we brought Citrix and GoToMeeting aboard as a sponsor, we’ve had tremendous feedback. Every day, our users ask if we can start a GoToMeeting, to have a live ‘meeting’ together, and share desktops.
What if you want to do the opposite, though? Let’s say for arguments’ sake that your Mom is having a problem with some software. You’re on the phone, trying in vain to help her through it. She’s not understanding what it is you’re telling her, and you’re both getting frustrated. Trying to initiate a remote desktop session with those who don’t know how to use it is a challenge and a half.
Enter a new Beta program from Citrix, called GoToAssist. This is a public beta that will allow you to initiate screen sharing sessions with either a Windows or a Mac user. The controlling client is currently only available for a Windows platform, but you can still access a Mac system. This is your chance to give feedback to this company to tell them what you’ve always wanted and needed in a client like this. Oh… did I mention you can open multiple sessions at once?
Here’s what’s exciting about GoToAssist Express:
- Designed for speed – you can start sessions in seconds
- Easy for you and your clients to use – clients only click once to connect
- Creates a “like-being-there” support experience that saves money and travel time
I definitely want to thank the people at Citrix for being such an amazing sponsor, and for opening this up to be a public Beta. Please take the time to try this product for yourself, and send them feedback. Let them know what a great community this is that we’ve built, and show them how much help you can be in shaping their products.
- EAZ-FIX-Instantly Undo Your Computer Problems.
- Online Computer Repair & Security System With Video & Audio Tutorials.
- ComputerHelp.com Training Videos.
- Do It Yourself Computer Repair.
- Your Own Laptop Repair Business.
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34 Comments
GoToAssist Express Beta
January 31st, 2008
at 9:40pm
GoToAssist Express Beta.
Windows Vista Torrent
January 19th, 2008
at 4:17am
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Adamz747
January 18th, 2008
at 7:35am
wow, ive learnt alot in this video, no more angry conversations with novice family members lol
nelson1tom
January 18th, 2008
at 7:38am
sounds like a haxor could use it
MacintechStudios
January 18th, 2008
at 7:49am
And Windows is better? Haha, yeah right.
BIGMACMIKE108
January 18th, 2008
at 7:52am
cool but one thing while doing this gotomeeting can people acces your hardrive or any of your files in anyway like say something pops up while there looking at it will they be able to see or do anythig to it or are they just looking at my screen and i control it.
Kornkaos
January 18th, 2008
at 8:17am
Sounds great i’ll try it out
kevaughanshiu
January 18th, 2008
at 8:18am
if we could rate comments with stars..that would be a 5/5 star comment.
Amen bro, Amen
vahnx1337
January 18th, 2008
at 9:30am
Maybe Linux will one day be a good, stable, reliable, fully functional OS, but it isn’t.
Windows XP > Linux
End of subject!
Davitofrito
January 18th, 2008
at 11:48am
this is awesome.
ORLYWTF
January 18th, 2008
at 11:58am
You’re kidding, right? Linux is a kernel. Operating systems making use of it are typically more stable, reliable and functional than Windows operating systems.
An OS is a tool like any other computer component. What works best for you may not be the best choice for someone else. I enjoy Unix-like OSs because of the control I can exact over my systems and the reliability.
To each their own!
vahnx1337
January 18th, 2008
at 1:09pm
No I’m not kidding, any Linux OS sucks. Especially Ubuntu.
Windows XP > Linux
End of subject!
DarkX1079
January 19th, 2008
at 4:02am
Let me just remind you that you have to buy your operating system and have to put up with all that DRM shit. I, on the other hand, don’t have to deal with any of that stuff.
vahnx1337
January 19th, 2008
at 4:39am
I never once paid for any software or OS in my life, and my music is all DRM free. =D
leadv0cal
January 19th, 2008
at 9:24am
Thanks for this one Chris, it has many directions of potential – having used Citrix software in the past for business needs, I am sure this one will be high quality.
This could be a great product in so many ways
cmrmagazinechannel
January 19th, 2008
at 11:04am
1 question, this is fun do to, but would his be easier to hack people, or is there security in place?
csnowman00
January 19th, 2008
at 2:59pm
Thanks for showing me the way. Remote assistance was near impossible to help people with in windows, especially if they were behind a router.
RaVeN19Dizzle
January 20th, 2008
at 2:41pm
Where in the hell do you get off saying linux isn’t stable, reliable, and functional? Microsoft has billions of dollars, which brings millions of developers. Linux is free, with not alot of developers. I assure you linux is the most secure and reliable operating system out there. You just have no penis.
vahnx1337
January 20th, 2008
at 2:57pm
Linux aps crash all the time, especially Firefox or Opera. Windows XP aps never crash for me. Therefore Windows is more stable. Now get the fuck off the internet.
Jason
January 20th, 2008
at 9:49am
Hey Chris
I know citrix is a sponsor – but also look at Crossloop (http://www.crossloop.com). They built this on top of VNC and it allows you to have a “Tech support track record”
KrnSidez
January 20th, 2008
at 1:06pm
This is such a great Product!! If they made GoToMeeting’s interface like this i would buy it. Citrix is such a great company with a good Record. If a bigger company (Apple or Google) took over they could make the software a bit better.
DarkX1079
January 21st, 2008
at 10:02am
I don’t need to use P2P clients and torrents to get my OS (If that is what you meant).
RCH92788
January 21st, 2008
at 4:31pm
I think the Beryl GUI is so much better tthan windows along with it stability but most software that i use won’t work on linux and there’s very few games that are compatible with it!
Headcrabb
January 21st, 2008
at 5:21pm
What do you mean by “hack” ?
cmrmagazinechannel
January 21st, 2008
at 10:29pm
headcrab, what do you think i mean by hack? hack someone elses Pc through the program is whaty i ment, since its open source. Kind of like someone doing with the MSn virus for the past year
juan773
January 22nd, 2008
at 10:34am
Hm.. i had a question.. One of my friends has messing around with my pc one day froze it..and like a idiot kept on pressing n holding the power button .. now when i turn on my pc the screen wont turn on it says.. no input signal or Monitor Status: Inactive… so what can i do besides take it to get it fixed?
SpencerClai
January 22nd, 2008
at 9:05pm
I think that this is a great product, bit i have alot of problems with this. It wont run on my mac well, and flat out fails on my linux machine. T reported this to Citrix, and they havent gotten back to me, Oh Well
Spencer Claiborne
Gary (TuxedoJericho)
January 22nd, 2008
at 9:11pm
i got the beta, looked at it from my desktop to my laptop.
It is impressive. I did submit one change I thought would be good to make. Dont call the “customers” customer int eh chat. It allows you put a name in, why not use it.
This will make tech help to anyone so much easier, if they can get into the OS that is. if you cant do that, no program will help. LOL.
azmegladon
January 26th, 2008
at 1:33am
Great fucking web app, i tried it, i liked it, im behind fiorewall, fast and smooth, more tesing soon, thanx for info
nickjuly004
January 26th, 2008
at 8:20am
yea, I had the same problems when trying to help people where I’m trying to explain to them what to do and they still don’t understand.
jman3451
January 30th, 2008
at 12:12pm
I found something similar called Skyfex its pretty cool and sorta kinda similar.
David
February 17th, 2008
at 3:11pm
Excellent Program.
Gus Pinto
February 24th, 2008
at 1:17pm
In Fact GoToAssist is now free for those participating the beta program.
Check out here: http://www.frameworkx.com/blogpost.aspx?id=1&c=1180
Max
April 25th, 2008
at 2:22pm
In Spanish? tutorial no speak English, i wanna de program
thanks