Comments on: CompUSA vs Best Buy

By: Twitter / gnomedex

Twitter / gnomedex — Tue, 19 Aug 2008 14:47:58 +0000

[...] Pirillo: CompUSA vs. Best Buy: http://chris.pirillo.com/20... 11:08 AM May 17, 2007 from [...]

By: Jay

Jay — Sun, 20 May 2007 21:10:10 +0000

I find it amusing that the company that found it uneconomical to maintain the majority of its stores in Massachusetts still pays to slip a circular into The Boston Globe. No wonder they can’t afford to stay in brick-and-mortar with economics geniuses lie they have in marketing!

If I feel so inclined, I guess I could travel an hour+ to Southern New Hampshire, or two+ hours to Western Mass where there are still CompUSA stores….

By: Reid Sprague

Reid Sprague — Sat, 19 May 2007 03:08:36 +0000

Ever had the pimply-faced kid’s detailed, down his nose, & wrong answer to the question you haven’t asked? He jumps in before you’ve finished asking, to answer the question he thinks you were going to ask, and then gets that wrong anyway — at length.

One of the first rules of customer service is listen before opening your mouth. Second one is know your stuff — don’t give wrong information. CompUSA was staffed with those bozos.

If they’re gone, it’s for good reason. Not many will miss them.

By: David Parmet

David Parmet — Thu, 17 May 2007 19:54:57 +0000

It wasn’t that they were or weren’t the cheapest game in town. CompUSA is toast because too many customers decided they could buy the stuff on the Web and not have to deal with rude and useless staff.

Have you ever had a decent customer experience there? I haven’t and I stopped going there years ago.

By: Randy Stewart

Randy Stewart — Thu, 17 May 2007 19:05:03 +0000

Chris-

I’m totally with you on this. I actually waited in line overnight when they opened a CompUSA in Dayton, OH. They were giving away free CD-ROM drives to the first X number of people in line. Most of the other stores in Dayton at the time weren’t so consumer friendly.

Having left the midwest and flash forward 15 years, CompUSA wasn’t cheap, comprehensive nor did they provide exemplary customer service.

If you look at Fry’s, you get comprehensive and cheap but customer service, well, we need not go there. The Apple Store represents the other end of the spectrum which is definitely not cheap, nor comprehensive, but they excel at customer service.

CompUSA’s stores were kind of a miserable experience all around and while I’m sad when people lose their jobs, I can’t say I’m going to weep for CompUSA’s demise.

Cheers,
Randy Stewart
randy@boxbe.com

By: AAwoken

AAwoken — Thu, 17 May 2007 17:01:26 +0000

I had a horrific experince with CompUSA last year. I ended up talking to the store manager, who basically talked “down” to me and did not resolve an easy problem. I told her then and there to start looking for a job for if that was how CompUSA was treating customers it would not be long before they shuttered their doors.

Bad customer service is the downfall of too many businesses. You would think people would learn by now…..then again…

Fry’s next?

By: Christopher Knopick

Christopher Knopick — Thu, 17 May 2007 14:45:44 +0000

Yes Chris I agree, the CompUSA here was the only decent place to buy computer parts in the Milwaukee area. Over the years I bought 3 laptops, several routers and access points, many desktop parts and video cards, and I don’t know how many blank CDs and DVDs. I’ll miss em’

By: Tech for the Non-Techie

Tech for the Non-Techie — Wed, 30 Nov -0001 00:00:00 +0000

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By: Best Buys Blog

Best Buys Blog — Wed, 30 Nov -0001 00:00:00 +0000

CompUSA vs Best Buy ~ Chris Pirillo

By: The Chris Pirillo Show

The Chris Pirillo Show — Wed, 30 Nov -0001 00:00:00 +0000

Personal Blog Wanna Take a Pzizz? CompUSA vs Best Buy PR Pitches and Marketing Glitches Fire Extinguisher Spam? What did I do today? Windows Vista and XP BSOD Problems Copernic Desktop Search Feedback How to Record and Upload Media from your Mobile Phone

By: bitbucket.kylewelsh.com

bitbucket.kylewelsh.com — Wed, 30 Nov -0001 00:00:00 +0000

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By: New Tech News Blog Network ~ Lockergnome

New Tech News Blog Network ~ Lockergnome — Wed, 30 Nov -0001 00:00:00 +0000

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By: New Tech News Blog Network ~ Lockergnome

New Tech News Blog Network ~ Lockergnome — Wed, 30 Nov -0001 00:00:00 +0000

How To Pursue A Career in TechnologyMiranda vs Adium vs MeeboWinZip vs WinRarmobile media madnessGaboogie Teleconference 2/2Gaboogie Teleconference 1/2Dance a Dance with DDRThe error code is 2739Wanna Take a Pzizz?CompUSA vs Best BuyPR Pitches and Marketing GlitchesFire Extinguisher Spam?What did I do today?Windows Vista and XP BSOD ProblemsCopernic Desktop Search FeedbackHow to Record and Upload Media from your Mobile PhoneLive Behind the Scenes video in Leo Laporte’s TV Lab