Comments on: Comcast Problems

By: mike

mike — Sun, 16 Nov 2008 04:46:53 +0000

this is a question about just TV I have comcast cable (no box just the basic and upper tier service). I have an older tv, Kinda new LCD tv and a new HD TV – It doesent seem to matter what station but the audio will cut out and sometimes the picture will freeze for a second. I was just wondering if its the broadcasters having problems or do you think its comcast?
Its getting very annoying when the sound cuts out 4 or 5 times in an hour.

By: parley banks

parley banks — Sun, 23 Mar 2008 17:33:57 +0000

what happens when your in bed are just watching comcast tv and when suddenly you have a medical condition and you need to call 911 and the phone service is down what are you going too do? it happened to me and i have a law suit pending!

By: Cheryl Lee

Cheryl Lee — Tue, 04 Mar 2008 21:56:29 +0000

Comcast stinks. In the few months I’ve had it, it’s been down at least once a week with no explanation. I had to find my OWN trouble with my line after their “tech” guy was inside my house for an hour.

Now they’ve truly screwed up my wireless router I just purchased last week.

I hated Comcast before with my tv cable, and I DESPISE THEM NOW.

By: Tammy

Tammy — Tue, 26 Feb 2008 15:12:33 +0000

So far, I am not impressed at all with our cable/internet/phone switch over from Insight to Comcast! We had no phone service one day, my internet works sometimes, sometimes it doesn’t or it is extremely slow. I have been having constant problems with my email and I haven’t been receiving a bunch of emails that were sent to me. For what we pay, we should have better service. When I call customer service, all I get is a recording or someone that transfers me to someone else about 8 times. No one seems to be able to answer the simplist question and you don’t even call your local office-you could be calling a different state and then they are not educated on what promotions your local state is presently running. I am fed up and if it weren’t for needing cable, I would switch to a different company all together!

By: Joseph Massaro Sr.

Joseph Massaro Sr. — Fri, 08 Feb 2008 17:19:50 +0000

I have comcast but i tell you i am so sorry that i got mixed up with then, i have trouble since i had them, i just can’t get an ansawer, the worst part is that i am deaf, and my wife doesn’t under stand the poblem, so here i am stuck. any help would be appricate. thanks Joe

By: Joseph massaro

Joseph massaro — Fri, 08 Feb 2008 17:11:34 +0000

i have comcast, but i tell you i am really P—– at yhem. can’t get a answe to much problems. i been trying for mont.hs The hardest part is that i am deaf. i really don’t have anyone to call for me that can explan my problems

By: Mongo Lloyd

Mongo Lloyd — Tue, 04 Dec 2007 05:17:36 +0000

I called Comcast twice today, to get Cable and Internet service. First, they told me that the house I am going to rent wasn’t in their system, and they would have to inspect it. On the next call, they said it WAS in their system, but they would have to call back, and never did. Next, my girlfriend called. When it looked as if our account had almost been set up, she handed the phone to me so I could give them the account info. They said they would call beck, and have not done so. I then tried online chat, to the same end. The house currently has Comcast in it, as does the landlord’s house next door.

Does one have to BEG Comcast, to get an account, and get billed every month? Good Christ. DSL look better and better.

By: cowboy

cowboy — Wed, 07 Nov 2007 22:32:09 +0000

I HAVE HAD PROBLEMS WITH SPYWARE COMING FROM THE COMCAST HOME PAGE ALSO SOMTIMES ITS DOWN FOR HOURS I PAY 69.95 PER MONTH IT SUCKS I ALSO HAVE THERE SO CALLED BOOST WHICH IS A JOKE ALSO

By: James Hicks

James Hicks — Tue, 24 Jul 2007 20:58:12 +0000

Today my regular working TV sans the Comcast black box (1 free) did not work. I called Comcast and demanded they immediately cancel service and send me the bill. Further, I asked them to come by and pick up their free black box. They arranged for Thursday morning. I will have it ready and packed.

TV sucks.

By: MrkMiddle

MrkMiddle — Wed, 30 May 2007 02:32:15 +0000

I have a Comcast DVR that has been working without issue for sometime. Recently, I starting having trouble with audio on some (but not all) the channels. I have no problems with the picture. For example, I have no audio on channel 13 (FOX) but I have audio on 113 (FOX). I seem to be mising audio on about half the channels. Any ideas?

By: Deni Ridgway

Deni Ridgway — Mon, 14 May 2007 16:56:00 +0000

I have had a crackling phone line for 6 days which makes it possible to hear every third word on the phone. I have registered a ticket, had a service rep come out and even he said it had to be fixed internally. I continue to call and now even the calls from my cell phone are being dropped by the phone transfer system when I call comcast. It always gives me a laugh when I call on my land line and the service rep askes if they can contact me on a different line! No one can tell me when my line is going to be fixed and I am supposed to find this acceptable!!!!
If you are considerering Comcast..think again they provide no customer service. Deni

By: Uncle Dave

Uncle Dave — Sun, 13 May 2007 22:13:05 +0000

For ten days, my connection has been down or crawling from 5-6 am, which is when I check mail, pay bills, etc. It’s 6meg when I get home at 6 pm, which it what it should be in my area. I inquired by e-mail if maybe that was a regular diagnostic/upgrade period for Comcast. It seems customer support is not privy to that information. O….kay. They suggested I re-start my modem. Jeez, will they EVER get over that? I called in and talked to a rep who said that given the regularity of the outage, it probably wasn’t any of my hardware (finally!). He said he was a former field tech and, believe it or not, he had seen cases where during cool nights, the coax would actually shrink and could cause a problem if not properly stripped/connected. It’s been in the mid eighties during the day and mid-forties to high fifties at night here for a couple of weeks. So this morning, I checked it out. Sure enough, at 5:30am I was dead. At 7am, the sun hit the pole my cable drop comes from. At 7:30, I could almost connect. At 8:30 Speakeasy said I was at 300k. I had stuff to do so I didn’t check again until about 11am when I was at 6meg, which, again, is normal for my rural area. Any comments?

Uncle Dave
Outhereinthesticks

By: Linda

Linda — Tue, 01 May 2007 23:31:36 +0000

I have Comcast cable tv only because the satellite systems can’t get a line of sight from my house and because Adelphia “handed” me over to Comcast. I am extremely frustrated with Comcast’s service and their general attitude. I live in a community that has gone largely over to satellite systems because of the inadequacy of Comcast, so with so few subscribers, they could care what kind of service the rest of us get. We have channels that lose their sound for hours on end, other channels that break up repeatedly, and others that show a test pattern on half the screen every 5 minutes. Yet when any of us make our calls, the person answering the phone seems to consider the call a nuisance and blames us for our television equipment. If no more than 4 people at any given time call about a problem, they will not address the issue at all. I am ready to write the CEO. There is no way I would ever entrust my computer system to these people.

By: Charles Schuler

Charles Schuler — Sat, 21 Apr 2007 23:23:10 +0000

Comcast is on a sharp decline, when it comes to customer service. I have been a customer for 7 years and can state that customer service is at an all-time low.

Avoid Comcast, if you can.

They switched my primary account identity without my knowledge or permission. That caused serious email and newsgroup issues. After working with them about this issue for five very long days, it is obvious that they simply don’t care.

If you can choose, choose other than Comcast.

By: Matt

Matt — Wed, 28 Mar 2007 10:23:43 +0000

I’ve been with them for about a year now & not impressed at all with the server stability. Loved the idea about overriding the Dynamic addressing and bummer that we can’t do that now. I think thier servers are likely way under-powered and such to deal with all the bandwidth and file-hosting junkies to give us acceptable service. I have a rented modem and US Robotics 5461 wifi router using 2-3 cabled connections and 1 wifi. I keep both the router and modem on a vented shelf with a strong industrial 4″ computer fan blowing across or through. I like the router best for its firewall keeping my anti-hacker chores way down. I am considering switching to WOW! as they are much cheaper and spec 3 IP addies (static?!) for all the connection speeds. Couple that with Comcast beginning to garble our cable channels now. I wired the 2 splitters myself and grounded them to a grounded water pipe in my basement. The first is a 2-way with 1 jack net using RG6 and the other feeds a 4-way to 4 tv’s using mostly rg59 for basic cable. Much better than a neighbor’s setup across the street set up by Comcast’s techs and rechecked often by them. Several mickey-moused splitters and no grounds all outside. My own tv is a late-model Sony 24″, so looks as good as can be for basic cable use and awesome with console games and DVD’s. Comcast is spoiled rotten like King Richard of Nottingham. That rant from a Comcast employee was interesting, but incomplete of bigger picture.