Comments on: Comcast Problems

By: Agnes Perhach

Agnes Perhach — Thu, 27 May 2010 22:55:46 +0000

On Monday 5/24/2010, we were watching the final show of the series 24. Our Comcast network experienced problems. No apologies, no corrections. We watched this program from it’s beginning. This was a disaster! Tonight, 5/27/2010, while watching the evening news, we experienced more technical difficulties. Please give an explanation

By: Kim

Kim — Sat, 20 Mar 2010 19:37:24 +0000

Comcast has a monopoly on high-speed internet in my area, so unless a person wants to be saddled with PoS DSL we’re stuck with it. There’s a weird virus affecting my mom’s Comcast email that prevents her from composing new email, replying, or forwarding. Kind of renders an email account unusable, no? Monopolies of any kind suck because the monopolist in question (Comcast) can provide crap service at great expense.

By: jason mackay

jason mackay — Sun, 14 Mar 2010 23:34:16 +0000

i would like to get tech support for personal video calling service setup with my own phone line hookup to my broadband connection. will you please test my phoneline and my broadband connection. so i could do my own personal video calling service setup with my phoneline hookup to my broadband connection and i have a builtin webcam on my hp notebook

By: mike

mike — Sun, 16 Nov 2008 04:46:53 +0000

this is a question about just TV I have comcast cable (no box just the basic and upper tier service). I have an older tv, Kinda new LCD tv and a new HD TV – It doesent seem to matter what station but the audio will cut out and sometimes the picture will freeze for a second. I was just wondering if its the broadcasters having problems or do you think its comcast?
Its getting very annoying when the sound cuts out 4 or 5 times in an hour.

By: parley banks

parley banks — Sun, 23 Mar 2008 17:33:57 +0000

what happens when your in bed are just watching comcast tv and when suddenly you have a medical condition and you need to call 911 and the phone service is down what are you going too do? it happened to me and i have a law suit pending!

By: Cheryl Lee

Cheryl Lee — Tue, 04 Mar 2008 21:56:29 +0000

Comcast stinks. In the few months I’ve had it, it’s been down at least once a week with no explanation. I had to find my OWN trouble with my line after their “tech” guy was inside my house for an hour.

Now they’ve truly screwed up my wireless router I just purchased last week.

I hated Comcast before with my tv cable, and I DESPISE THEM NOW.

By: Tammy

Tammy — Tue, 26 Feb 2008 15:12:33 +0000

So far, I am not impressed at all with our cable/internet/phone switch over from Insight to Comcast! We had no phone service one day, my internet works sometimes, sometimes it doesn’t or it is extremely slow. I have been having constant problems with my email and I haven’t been receiving a bunch of emails that were sent to me. For what we pay, we should have better service. When I call customer service, all I get is a recording or someone that transfers me to someone else about 8 times. No one seems to be able to answer the simplist question and you don’t even call your local office-you could be calling a different state and then they are not educated on what promotions your local state is presently running. I am fed up and if it weren’t for needing cable, I would switch to a different company all together!

By: Joseph Massaro Sr.

Joseph Massaro Sr. — Fri, 08 Feb 2008 17:19:50 +0000

I have comcast but i tell you i am so sorry that i got mixed up with then, i have trouble since i had them, i just can’t get an ansawer, the worst part is that i am deaf, and my wife doesn’t under stand the poblem, so here i am stuck. any help would be appricate. thanks Joe

By: Joseph massaro

Joseph massaro — Fri, 08 Feb 2008 17:11:34 +0000

i have comcast, but i tell you i am really P—– at yhem. can’t get a answe to much problems. i been trying for mont.hs The hardest part is that i am deaf. i really don’t have anyone to call for me that can explan my problems

By: Mongo Lloyd

Mongo Lloyd — Tue, 04 Dec 2007 05:17:36 +0000

I called Comcast twice today, to get Cable and Internet service. First, they told me that the house I am going to rent wasn’t in their system, and they would have to inspect it. On the next call, they said it WAS in their system, but they would have to call back, and never did. Next, my girlfriend called. When it looked as if our account had almost been set up, she handed the phone to me so I could give them the account info. They said they would call beck, and have not done so. I then tried online chat, to the same end. The house currently has Comcast in it, as does the landlord’s house next door.

Does one have to BEG Comcast, to get an account, and get billed every month? Good Christ. DSL look better and better.

By: cowboy

cowboy — Wed, 07 Nov 2007 22:32:09 +0000

I HAVE HAD PROBLEMS WITH SPYWARE COMING FROM THE COMCAST HOME PAGE ALSO SOMTIMES ITS DOWN FOR HOURS I PAY 69.95 PER MONTH IT SUCKS I ALSO HAVE THERE SO CALLED BOOST WHICH IS A JOKE ALSO

By: James Hicks

James Hicks — Tue, 24 Jul 2007 20:58:12 +0000

Today my regular working TV sans the Comcast black box (1 free) did not work. I called Comcast and demanded they immediately cancel service and send me the bill. Further, I asked them to come by and pick up their free black box. They arranged for Thursday morning. I will have it ready and packed.

TV sucks.

By: MrkMiddle

MrkMiddle — Wed, 30 May 2007 02:32:15 +0000

I have a Comcast DVR that has been working without issue for sometime. Recently, I starting having trouble with audio on some (but not all) the channels. I have no problems with the picture. For example, I have no audio on channel 13 (FOX) but I have audio on 113 (FOX). I seem to be mising audio on about half the channels. Any ideas?

By: Deni Ridgway

Deni Ridgway — Mon, 14 May 2007 16:56:00 +0000

I have had a crackling phone line for 6 days which makes it possible to hear every third word on the phone. I have registered a ticket, had a service rep come out and even he said it had to be fixed internally. I continue to call and now even the calls from my cell phone are being dropped by the phone transfer system when I call comcast. It always gives me a laugh when I call on my land line and the service rep askes if they can contact me on a different line! No one can tell me when my line is going to be fixed and I am supposed to find this acceptable!!!!
If you are considerering Comcast..think again they provide no customer service. Deni

By: Uncle Dave

Uncle Dave — Sun, 13 May 2007 22:13:05 +0000

For ten days, my connection has been down or crawling from 5-6 am, which is when I check mail, pay bills, etc. It’s 6meg when I get home at 6 pm, which it what it should be in my area. I inquired by e-mail if maybe that was a regular diagnostic/upgrade period for Comcast. It seems customer support is not privy to that information. O….kay. They suggested I re-start my modem. Jeez, will they EVER get over that? I called in and talked to a rep who said that given the regularity of the outage, it probably wasn’t any of my hardware (finally!). He said he was a former field tech and, believe it or not, he had seen cases where during cool nights, the coax would actually shrink and could cause a problem if not properly stripped/connected. It’s been in the mid eighties during the day and mid-forties to high fifties at night here for a couple of weeks. So this morning, I checked it out. Sure enough, at 5:30am I was dead. At 7am, the sun hit the pole my cable drop comes from. At 7:30, I could almost connect. At 8:30 Speakeasy said I was at 300k. I had stuff to do so I didn’t check again until about 11am when I was at 6meg, which, again, is normal for my rural area. Any comments?

Uncle Dave
Outhereinthesticks