Comments on: Comcast Customer Service is Getting Personal?

By: Marcus

Marcus — Mon, 21 Sep 2009 21:16:47 +0000

Comcast has the worst customer service of any company Ideal with. I reccommend staying away unless you want to feel ripped off! I hope this helps, God bless and have a nice day,

By: Joyce Gantt

Joyce Gantt — Tue, 20 Jan 2009 14:22:57 +0000

Comast Cable has not worked continuously since January 6, 2009. Evidently the technicians do not know how to correct the problem because they have benn here twice. Poor, poor service. Static and black screen is what I have been receiving.

By: Verizon's DSL Worth the Two Year Commitment? | philabustr.com

Verizon's DSL Worth the Two Year Commitment? | philabustr.com — Wed, 14 Jan 2009 07:38:27 +0000

[...] while they were at it. Either way, I have been pretty happy with Verizon DSL after I had to throw Comcast out a few years ago due to continuous service [...]

By: Matt Bebich

Matt Bebich — Wed, 14 Jan 2009 05:17:59 +0000

I love my ISP they never constrict my internet and when I’m downloading a big file the internet goes even faster!

By: Steven Johnson

Steven Johnson — Wed, 14 Jan 2009 05:09:02 +0000

I think comcast is a huge joke. They are indeed getting personal! I think it’s time that I either switch right back to DSL or even upgrade to Verizon Fios. I’m hearing great things about them! Although, I would miss Comcasts HD very much! What to do !

By: DellMan94

DellMan94 — Wed, 14 Jan 2009 04:35:29 +0000

Comcast has some of the best customer service that I have ever used. I used it the other day. The guy at the counter forgot to include the manual with the box, so I called the tech support. I was quickly able to get a hold of a live person, and she walked me right through the setup. She was friendly and knowledgeable. It was great! :D

Cheers!
DellMan94

By: Nick Sargente

Nick Sargente — Wed, 14 Jan 2009 03:10:20 +0000

Wow, thats cool, for me OOL on long Island NY is a robot that prompts for numbers on the phone. much like trying to activate windows without the Internet

By: Jonathan

Jonathan — Wed, 14 Jan 2009 02:58:03 +0000

Wow. I want those internet speeds BAD!!!!! Are you still going to have two of them?

By: J. Clark

J. Clark — Wed, 14 Jan 2009 02:29:02 +0000

You are so lucky Chris, I would love to be able to test or buy a 50 down connection, all we have here is Time Warner and AT&T Uverse, (I work for Uverse and I won’t dare get it) but Time Warner is doing me right with a 30 down connection but I only get 2 up. So enjoy the extra speed Chris and let us know how it works out.

By: Matt Smith

Matt Smith — Wed, 14 Jan 2009 01:57:30 +0000

I stumbled along Frank Eliason after he responded to my tweet about how disappointed I was with the lack of control on the SMC gateways. I needed some information, and Frank passed me along to Bill – who was very helpful and definitely knew what he was doing.

I’ve talked to some people at Comcast who say the company is having some morale issues, but that they’re actively looking to change their image. The fact that they’re reaching out to customers like this is awesome. I’ll be sure to mention the Pirillo name the next time I call, no…tweet for support.

By: Brandon

Brandon — Wed, 14 Jan 2009 01:52:28 +0000

The more personal that customer service becomes the better. I refuse to call and talk to most any companies techs simply because I feel like the little incompetent user on one end of the line talking Mujibar who, generally, knows less than I do. The only exception I really have found to this is Apple’s customer service. They are friendly, energetic about their products, and appear to be well qualified in the knowledge department. The experience written about here I can see as being few and far between, but is far better than over-the-phone support. Things such as this and possibly support through VoIP services such as Skype are the way to go.

By: Comcast – talk about dysfunctional - WinExtra

Comcast – talk about dysfunctional - WinExtra — Tue, 13 Jan 2009 23:47:21 +0000

[...] tis to the special treatment that Chris is getting Scott Westerman is on the ball. I met him via Twitter last year when I was having problems with my [...]