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How do You Deal with Information Overload?

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The problem today isn’t that there’s not enough information. There’s too much. It’s not there aren’t ways to publish content on the Internet - there are an abundance. A lot of noise comes with that signal. So we’ve got different problems than we used to have. Information used to be handed to us from “on high”, as recently as a decade ago. Nowadays, information is just literally everywhere. It’s overwhelming at times. It’s impossible for me to keep up with the news aggregator, the email, the social networks…

Where does it end? How do you keep up with this information overload? It’s gotten to the point where I’ve had to start actually closing my system down. I love information. I’m an information junkie! I love teaching, learning, consuming, producing… I love it all. Imagine billions of people like me, though. How do we deal with all of it? I received an email recently about this very subject:

As it relates to hardware, Moore’s law does a good job of explaining the limitation of transistors in relation to the exponential growth of such systems. Is there an equivalent to Moore’s law for searching and assembling all of the information that is found online? What are we to do when the content becomes so overwhelming that we may have to design better tools just for managing and viewing information?

Are we relying too much on the machine to figure out what’s good and what’s bad? I think we are, and that’s where information overload is getting to be overwhelming. A few years ago, I was able to deal with it much easier. I think that’s because the tools just weren’t as good at putting the information together for us. It gets bigger and bigger.. and worse and worse… every day.

I believe the future of information overload is to go back to classic mode: humans and machines. The Internet is the connection between us. If I have a question about something, I’ll turn to someone I know, and who will have the correct information. What’s the answer to all of this information overload then?

I’m interested in hearing your opinions on this. Leave me a follow-up comment here, or send me an email to chris@pirillo.com

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Vonage FAX?

TSgt Mark Hansen emailed the other day from halfway around the world:

Hi Chris, I saw your webpage about Vonage and am asking for your help. I am in the Air Force stationed in Korea, and all Vonage users here are banned from using Vonage equipment on the ISP’s network, who offers their own VoiP service. They do this by blocking all port 50 traffic on their network. So basically, all bases in South Korea have this ban in effect. I went with Skype instead…

Anyways, I am trying to FAX a copy of my orders to Vonage so they can release me from the account and reimburse me. (I’m not holding my breath) I spoke to account management the other day and was given 1-732-528-2669 to fax it to them, but this is not a FAX number. I have a suspicion that theyre going to use the excuse that I never sent my orders in… how could I when the number they gave me isn’t a working FAX number?

I was curious to try FAXing over a Vonage line, but certainly never had to deal with FAXing something to them. He followed up almost immediately:

I got another one from Acct. Management… 1-732-834-0189. I havent verified reciept and closure of the account yet, I have to wait 72 hours, then call back to their wonderful customer service staff and verify…

I actually made the rep stay on the line to ensure it was a working FAX, so I called the wife on the calling card and asked her to call the number to see if it was an actual FAX machine… (remember, I havent verified they actually received it, once I do, I’ll let you know).

If you’d like, you can publish it on your site once verified to assist other Vonage victims… er, customers) They said I had to FAX it to them because they don’t have email… Multi Billion corporate entity and they don’t have email… Hmmm.

Anybody else have any experience(s) with Vonage FAXing?

Have you ever Been Cybersquatted?

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When I went to register Lockergnome years ago using GoDaddy, I was worried someone else would get it. There are people out there who purchase domain names that they feel will be a hot commodity, and then sit on them… or sell them for high amounts of money. This is called Cybersquatting. What is Cybersquatting, you ask? Cybersquatting is registering, trafficking in, or using a domain name with bad faith intent to profit from the goodwill of a trademark belonging to someone else. The cybersquatter then offers to sell the domain to the person or company who owns a trademark contained within the name at an inflated price.

The term is derived from “squatting,” which is the act of occupying an abandoned or unoccupied space or building that the squatter does not own, rent or otherwise have permission to use. Cybersquatting however, is a bit different in that the domain names that are being “squatted” are (sometimes but not always) being paid for through the registration process by the Cybersquatters. Cybersquatters usually ask for prices far greater than that at which they purchased it. Some cybersquatters put up derogatory remarks about the person or company the domain is meant to represent in an effort to encourage the subject to buy the domain from them. Others post paid links via Google, Yahoo, Ask.com and other paid advertising networks to the actual site that the user likely wanted, thus monetizing their squatting. As with many controversial issues, some argue that the dividing line of cybersquatting is difficult to draw, or that the practice is consistent with a capitalistic and free market ethos.

When was the last time you tried to look up a website to see if it’s available? Some people swear that if you do these lookups using a service like GoDaddy, a Cybersquatter will zap up the domain you want. Why don’t you just open a browser, and type in the URL of the site you’re thinking of buying? If you go to a website, you know it’s already taken. If it takes you nowhere… you know it should be available for you to buy!

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Do you Watch “TV” on the Internet?

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Are you watching TV right now? Seriously, is there a television on in your room or house at this moment? I honestly don’t know about the future about the television. The future of TV is going to be on the Internet. There’s a reason I publish everything I do to YouTube. About one in three of every video on the Internet is watched on YouTube. There’s a good chance one of mine will show up.

Someone in our chat room asked if the Internet is going to destroy tv. I happen to be using my television as a monitor, since there’s a computer hooked up to it. I also have my Xbox plugged into it. I can watch my cable service hooked up to it. Now, I can watch my content pretty much anywhere I want. To me, it boils down to the content. A “tv” is a machine. Why does it matter where you watch that content? Why does it have to be on a television? I can pull up any show I want to watch right on my computer and watch as I work.

It’s not even “the future”… it’s the present. Television shows and movies can be watched on the Internet. Within ten years, there will be a huge fundamental shift in the way that we view our content. It will take better broadband, yes. However, the Internet isn’t going to destroy “television”. It may lessen the actual mechanism you think of when you think of the word ‘tv’.

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Site Advice: BitStrips

I believe BitStrips.com will be acquired quickly, if another site doesn’t come along and provide a better (cleaner) user experience first. Out of the gate, they grabbed my attention - it’s easy enough to use, but it could do more.

  • I understand the social experience, but it’d be nice to easily export my creations to Flickr, Picasa, etc.
  • Once you create a character, and a person claims it - that character’s identity should be transfered to the new owner, not remain in your control. As it stands, I now have two Ponzi’s - and a few abandoned characters.
  • I need a random character generator. There are times when I need to choose “someone” for a gag, but don’t want it to be tied (necessarily) to someone’s social profile on-site.
  • If you didn’t already realize it, usability is somewhat of a mess. Controls are a bit clunky, and not always accurate. This is acceptable for now, since you’re one of the first sites to do something so… amazing. Watch out if a design-centric team comes along and trumps your toolset!
  • If you don’t want me to export images, and since you’re already based in Flash, why not animate through the gags and export video to YouTube? Let the artist define stop / focus points, then output the sequence to an MP4 that looks as though one created an entire Flash animation.
  • Send much more descriptive emails - why do I have to come to the site to see where I’ve been featured? Embed the strip within the email itself - you’re sending HTML email for other things. It’s a small pet peeve, especially when most of the comics my avatar is featured in aren’t all that creative or funny.
  • Have you considered private labeling your comic generating platform? I’m guessing quite a few big names would be interested in what you’ve got - but only for their own marketing needs.

The toughest part of using BitStrips is… being witty enough (the onus is most certainly on the writer, not the software). I’ve been waiting for what seems like 34 years for a tool like this.

Tips for Internet Newbies (and General Reminders)

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As we get older, the world wide web gets newer. We find ourselves not able to keep up with the new world because we’re still stuck spending senseless hours checking 20 emails and trying to figure out how to install a program on Vista. For those of you like me, going on 21 for the 9th year in a row, here are 5 tips to help you get through the old stuff so you can stay hip with the new.

  • Book it before you book it. Now let’s say you are in the bored surfing mood, and you come across a cool website that you like. You think you would like to go back to it. The little “favorite” button or “bookmark” button will remember it for you. That way, you don’t spend 30 minutes to an hour getting frustrated, trying to figure out the website. So just book it before you book it. If it was just a “mood” website, you can always right click and delete it later!
  • You have the “best” pop up blocker installed and are certain nothing that shouldn’t is getting through. If it does… you just hit cancel… and what the heck you’re at their site!4. So, not only does crap still get through, you also have to read it before you click it. For example some will say, “to continue to the website click ‘cancel’.” Them sneaky sons of www dot coms did it again! Don’t waste another 15 minutes of what you have left of your life playing click that pop-up!
  • The dreaded Email. You always check your email when you get online. Yesterday, even though it took you two hours, you got your email down to 0 and now it’s back up to let’s say 20 new messages. Now, you don’t want to waste another two hours checking and replying and wondering who that “Jim” is that says he knows you and has been looking for you. So, you probably didn’t know this like the “hip” kids do… but not all spam messages make it into the spam folders. Them sneaky sons of www dot coms can sure sneak them in there. Trust me, 9 times out of 10 you are not the lucky winner in a drawing, or have been selected in a special giveaway. And honey… even though your memory’s going… you don’t know Jim! I personally hit the little spam button on those emails and eventually after a couple times they go away.
  • Not that this has ever happened to me before… you find yourself in let’s say Chris’s chat room. And let’s say the topic is gadgets. Now all the “young’ns” in the channel are chatting and swapping gadget ideas, and you find yourself lost asking “hey, what is an iPod?” or “hey, what is a 3g card?” Of course, nobody answers you. They are busy thinking, “You gotta be kidding me right? They’re just messing around.” Well, here’s a tip: make Google your new best friend. When you are lost, Google will help you find your way. Taking a few minutes to google something is a lot better than looking dumb or like an old fart in chat.
  • Watch your links. You’re chatting with one of your online buddies and they send you a link to lets say rnicrosoft.com. Earlier, you had Googled some new software that just came out, and you would like to buy it. So, you click on the link, find the software and give all your info. Weeks later… your CC is maxed out! If you carefully look at the link it’s r n i c r o s o f t . c o m. The r and the n are pushed together to look like m. This is just an example. though I’m pretty sure with your protection maybe something that drastic won’t happen, but that is one way your passwords and info. can get stolen. Sometimes, you are better off to type in the link yourself that way your not wasting even more time online and off trying to get this mess resolved.

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Pay as you Go Internet… Good or Bad Idea?

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The only truth when it comes to Broadband here in America is that we don’t have enough. One community member wrote in to talk about the fact that he really doesn’t have any options for Broadband, other than Satellite. He generally uses his Internet in the middle of the night, when he isn’t subject to capping. The satellite truly isn’t much better than pre-1993 dial-up speeds. He’s asking about “pay as you go/use” Internet service, and what I think the future of it is.

This is just wrong to me, in more ways than one. For those of us who make our livlihood online, and who use it for more than just email, having limited access is damaging. You wouldn’t think Comcast would do this to you. You also wouldn’t think they’d traffic-shape. You also wouldn’t think they’d pay people to sit and sleep during the FCC hearings.

< silence >

Oh sorry. I was wasting your bandwidth there. I don’t know where my mind is. Do you understand what that could do? Do you get what they’re doing here? I wouldn’t put it past any large ISP to be doing this. It’s scary! If this happens, I can seriously see big companies start coming in to offer service that we need… such as Google or Microsoft. The ISPs would be in serious trouble at that point.

I use cable, because I do get better speeds with it. I have a DSL line that is dedicated to running the Live Stream. Heck, I know people who chose their place to live based on the type of Internet available to them.

Pay As You Go gives you the flexibility to use the Internet as much or as little as you like. You only pay for what you use. There are no monthly charges. Think of it like prepaid cell phone service. It’s the same time of plan and deals.

I don’t know. What do you guys think? If this were available, would you go for it? How reliable do you think it would be? Could Power Users ever be able to rely on it when doing business?

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Tips for Choosing the Best ISP for your Needs

The other night, I was having difficulties once again with my Comcast connection. Within hours, two different people emailed me with their Top Five lists of ways to choose an ISP, and why. Here they are… hopefully they’ll help all of you. This list comes from Azaas in the live community.

  • Don’t fall for marketing. Commercials and trends are not the things you wanna take into consideration when you’re choosing for ISP.
  • Always read very carefully what you’re signing for. I don’t know if that applies to the states,but in Europe many customers have fallen for the “up to x MB ” thing. That means that your net speed can reach that point but most likely WON’T. So many people end up paying more for something that they could have purchased for less.
  • Take the time needed and do a research on how user friendly the ISP is. I was trying to contact my ISP for like 4 hours,through their emergency line, and noone would answer my god damn call. That,trust me when i say,should be ranked as one of the most important things you should be looking at an ISP.
  • Never trust a new company just because it offers great speeds at low prices. What you want is take advantage of the know-how of those old time classic ISPs and not having to put up with the numerous problems a new company will certainly face.If despite that you can’t resist those low costs,take the time and see what people,who are already customers,have to say about that specific ISP. Cost should certainly not be the only thing to take into account when choosing an ISP.
  • Last but not least… always read the small letters. When i dropped my old plan i got a notice that the router they had provided me with should be returned within a week or i’d have to pay a 300 euros fee. The thing is that i was leaving for Greece the very next day,so i had to change both mine and my gf’s plane tickets which had a cost of 420 euros more than what we had already paid.

Cruise Ship Internet

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I’m sorry about the bad image and sound quality. We are on a cruise ship in Hawaii right now. I’m using the Internet via a connection provided to me from Ustream.tv. This is, of course, a mobile broadband connection. I came up with some tips to help you deal with this type of connection, if you ever happen to be on a cruise.

  • Buy larger packages of time. Most cruise ships have Internet available. The company will have packages available for sale. Always go with more minutes.
  • Find a friendly cruise ship. All companies work differently with their connectivity. This company was pricey, so I’m not using their connection.
  • Get a sponsor if you can. I was lucky to have Ustream.tv sponsor me for this connection.
  • Turn it into a business expense. This will minimize the impact of the out-of-pocket cost. So long as I stream live from the ship and do some videos like always… it’s a business expense.
  • Do what you can do offline. Write the blog post out offline, then post it once you get online. Or… get your emails ready to send, then get online. This will save you a lot of time and expense.
  • If you can, rely on your existing phone for your connectivity. Some devices do work as a modem, and will work very well.

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Child Computer and Internet Safety

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In this day and age, you have to be proactive with your child’s safety online. Here are some great tips sent in by a community member, to help get you started (or help you continue) with Internet safety.

  • Monitor use of e-mail programs, for programs like MSN, AIM, and Yahoo! Messenger. Make sure you know who your child chats with, and when they are chatting with those people. Make sure if they get into a chat room, you know if they are getting into private chat with others, or make sure they know to get off if some one makes the feel uncomfortable.
  • Keep parental blocks turned on, and block all sites that could harm your child, or violate their privacy. Block all pornographic sites, and sites like My Space, or Facebook, because people may be able to find to much personal information about them. If they do get on a site like My Space, monitor their friends list, and look at all pictures that they upload to make sure it wont give a stalker a perfect hunting photo. Also, make sure there at not any inappropriate comments on their profile. If they are on YouTube, be sure they don’t upload have inappropriate videos on there, and make sure they don’t have dirty comments on there like “Your Hot” or “Hey Hot Stuff”.
  • Limit time on the computer. If you limit the time your child is on the computer, you can better monitor what is going on. Also, if they spend less time on the computer, there is less time for them to get in trouble on there. Don’t let them go on the computer with friends while you are gone, because they may get into way to much mischief. Also, don’t let your child spend time on the computer past their bedtime, because it will interfere with their sleep. Don’t allow the computer to be turned on while they are dong homework, unless a computer is required to do it.
  • Keep the computer in a position where you will always be able to see it, so you are able to see what is on the screen. Every now and then, walk by the computer and glance at the screen to see what they are typing, or saying in they are on MSN or Yahoo! If your child’s computer is located in a different room than the one your computer is in, consider setting up a web cam so you can see what is going on in the room with the computer your child is on. Always let your child know what your are doing, and if you are looking at their history, so they don’t feel your are invading their privacy.
  • Make up a contract for your child to sign, so they know all the rules that are supposed to be followed while on the internet. If the contract is broken, punish your child, but don’t threaten to take the internet away from them. All that will do is just cause them to get mad and start to not like you. Punishment could be banning them from MSN or YouTube for a few days, or cutting their time on the computer short every night for a week. Just remember, don’t take the internet away, because some people have part of their social life on the internet, or may even want the internet to learn new things.

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Optimize Your ISPs Slow Internet Connection

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How many days of the year do you complain about your connection speed? How many times do you mutter and groan that you aren’t getting the promised speeds? Here are some excellent tips to help you boost that speed.

  • Schedule your downloads. There are many free download managers that allow you to set up downloads to go consecutively while you are asleep. Otherwise you’d have all of them going at one time, which could result in broken downloads. This is also VERY useful if you have HughesNet and always exceed your download threshold. You can schedule files to download late at night while the threshold is not in place. I recommend iGetter and Free Download Manager.
  • Download items that you visit every day, rather than reloading them. If you’re like me, you listen to YouTube movies in the background of just about everything you do so you don’t have to pay a dollar for the song, but every time you come back to that page it takes a long time to reload. Instead of reloading the page you can download the video with Youtube Downloader and convert it into a usable format, including mp3, with that same program. Flash games can also be downloaded if you’re using Firefox. Wait for the flash file to load 100% and choose File > Save Page As. Then open up the folder you saved and take out the .swf file. Right click the file and choose to open it with Firefox. (You can then delete the folder)
  • Know when to click links. If a page is loaded 100%, search for the next link you are going to use before you start viewing the page. If you find it, open it in a new tab and it can load while you are busy on the first page. If a page is in the middle of loading, but you find the link you want before it’s done, click stop before continuing on to the next link. Unless you know you’ll be occupied for a long time on one page (or away from the computer), don’t try to load multiple pages at a time.
  • Leech!! If you have a laptop and know someone with DSL/Cable or other form of high speed, bring it over there and download as many things as you can to keep yourself occupied while on your slow connection. This may seem like mooching, but you can make it less obvious. Schedule LOTS of downloads before going over there. Then, once you’re there, plug your laptop in, resume the downloads, and do what you would normally do whenever you visit.
  • Increase your cache size. If you increase the size of your cache and put your computer in sleep mode rather than shutting it down every night, frequently used pages will load quicker. To do this in Firefox, go to Tools > Options… > Advanced Icon > Network Tab.

  • The Hackers Nightmare: The Bible Of Computer & Internet Security. ( How To Keep Hackers, Worms And Other Germs Out Of Your Pc. The Very Best Resource For Computer Security & Internet Security. Written For Novices & Experienced Users. Remove Malware And Speed Up Your Pc. Learn To Protect Against All Attacks And Intrusions. )
  • Bandwidth Speed Test. ( BBMonitor Is An Internet Speed Test Meter. You Can Do A Bandwidth Test And The Results Are Shown In Graphs And Recorded. )

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Why Affiliate Programs Suck

Okay, if I asked you what brand of coffee I liked most… you’d know the answer. I’ve been proselytizing it for several years now. I’ve sold more of it to people without ever taking a bounty or asking for something in return. I just like the coffee THAT much.

So, you’re about to hear me say something I never thought I’d say:

Screw you, Peet’s Coffee.

I logged into my CJ account this afternoon to check on some stats, only to discover that my earlier Peet’s Coffee and Tea affiliate application was declined. This, in a tidy little nutshell, is why affiliate programs suck.

  1. Affiliate programs completely ignore and devalue branding.
  2. Affiliate program managers are typically morons hired straight out of college (if they even went to college) who have no idea how to manage relationships, or who are afraid to dig in and help balance the workload.
  3. Affiliate programs tend to favor search engine gamers over smart placement with valid content.
  4. Affiliate programs are akin to free advertising.
  5. Affiliate programs are a pain in the ass to manage en masse.
  6. Every single affiliate program network is beyond a kludge.
  7. Affiliate programs offer no value add for each affiliate.
  8. Affiliate programs are a commodity.
  9. Affiliate IDs aren’t foolproof - they can be hijacked and are too often circumvented.

Am I going to stop drinking Peet’s? No. Am I going to stop recommending Peet’s? No. Am I pretty damn upset that Peet’s declined the application? Hell yes. Can Peet’s rectify this situation? Likely. Does somone important at Peet’s care? Doubtful. Would I bother to promote the affiliate links actively were I ever to be accepted? Who knows.

Free Clickbank Affiliate RSS Feeds

I’m not much of an affiliate program fan, largely because they’re designed to benefit the vendor (not the affiliate). Moreover, to be a top performing affiliate, you have to do a lot of legwork, and the affiliate networks don’t make it easy to pull specific programs on-demand.

A reworked TagJag.com helped prove my point. But it’s not just about being able to drive affiliate revenue for myself, but for other publishers and bloggers as well (at least, those who use affiliate programs).

I’m not claiming that every item in the Clickbank database is reputable (or worth promoting), but finding and promoting legit items is still somewhat of a time drain. There are a lot of good eBooks in there!

Let’s say I was writing a post about digital photography (which I do, on occasion). If I wanted to find related products somewhere, I’d have to jump through all sorts of flaming hoops - and even then, if I included the links as static links in the page itself, they might be out of date at some point. The time and futureproofing solution is found in RSS:

shop.tagjag.com/products/photography+ebook

Results in a feed that currently outputs:

I’m currently using FirstRSS to render this feed in this particular blog post. Now, if YOU have a Clickbank membership, you can generate the feed just as easily by appending your affiliate ID to the end of this URL:

shop.tagjag.com/products/photography+ebook?affilid=YourClickbankID

Nice, eh? You can do it on-demand. It’s free for you to use anywhere you see fit, with the full understanding that 25% of the traffic generated through these links will always fall back to Lockergnome’s affiliate ID. If nothing else, this is an easier way of discovering the products in Clickbank’s database (and potentially rendering them, so long as you have something that can handle RSS feeds on your blog / Web site).

We’re working on re-working simple affiliate feeds for Amazon, eBay, etc.

I’m Gonna be on Television!

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Every day, someone asks me if I’m ever going to be on television again. I am going to settle this question once and for all.

Chris goes over, lays his upper body on top of his tv, and shouts: “There! I’m on tv! Now stop asking me when I’ll be on tv! Are you happy now?

Besides, the Internet is better anyway.

Edited to add in excellent follow-up comment:

I just watched your segment titled “I’m Gonna be on Television!” & as usual you were funny. but when you ended it by saying “Who needs television when you got the internet?”, you hit upon reality with a ton of bricks!!! Ever since I got my computer back in 2001 my TV viewing has dwindled down to maybe an hour per week at the most. Why? Because when I watched TV, my exposure to what was happening in the world was through a little box & what was decided by network executives that I should see & hear. But with the advances in technology, I am now able to have a front row seat to whatever is hapening in the world & what I choose to know about. I have the power to see practically anything, anywhere, & anytime around this great earth. Not only that, I have interactive capabilities worldwide! This is amazing! I think we all should pause & recognise the gift of technology we take for granted & thank the many people before us who were responsible for the little box that now shows us all what we want to see & hear. Thanks for reading.—Bill Greco

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Internet Magic Tricks

Jonathan (aka FearedBliss from the chat room) submits:

I came across to great pranks that you can play on friends and colleagues. The first one is PeterAnswers.com, If you have good knowledge on a person you can actually trick them into thinking that the website knows the answer to what they’re asking. It’s pretty simple all you have to do is in the petition area you just press . then type in the answer then press . again, while your typing this , the field will be typing in something else, it’s pretty much masking your answer. Then in the question box you enter the question.

The second one is freakyourmind.com, basically theres 3 steps for this, you first will put your friends name, then put your friends phone number, and then send your friend the video. The video will be of chris angel playing a mind trick on your friend with cards, he says his name and phone number and then actually calls your friend ( it wont be him actually talking but a automatic message ).

Know of any other Internet “magic” sites?