Canceling MSN Direct is a PITA
Turns out, my MSN Direct account is set to autorenew itself unless I cancel the account (which I hardly used, admittedly). Here's the irony: “If you would like to cancel or discuss your account, please contact MSN Customer Support at the number listed below for your subscription type - For all other services, such as Hotmail Plus, Outlook Live, MSN Radio, etc, please call: (866) 672-4551.”
First, there is NO PHONE NUMBER LISTED BELOW. Second, why do I have to call someone to get this done? WTF? Is this 1983 or something? Did someone forget to program the “Cancel” module. Be forewarned, when you sign up for certain Microsoft services, you may have to make a phone call at some point in the future - introducing operator error and trackability nightmares. I thought we were beyond this, folks?
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9 Comments
Anonymous
April 27th, 2006
at 3:48pm
Hah, I envy you. Here in Mexico that's standard practice. Well, actually not. That would be for companies on the “edge”. The standard practice is to ask you to fax some documents, and *then*, make a call (or dozens actually)…
Good luck.
Anonymous
April 27th, 2006
at 4:11pm
This sounds like a prime candidate for This is Broken.
Anonymous
April 28th, 2006
at 3:32pm
Chris they are trying to keep you as a customer. If it is as easy as a cancel button you may just do it. If you have to call to cancel you may procrastinate and you stay an MSN Direct user. Less Churn.
Anonymous
April 28th, 2006
at 4:16pm
To quote Microsoft: Your call is very important to us, PLEASE HOLD.
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Justen Durr
September 9th, 2006
at 3:02pm
Thank you sooooooo much for that phone number! I was soo LOST on the microsoft web site that i wanted to scream! I too have a SpotWatch and it would have been a great product if they just put a little more into it. but that is a different story! Take care!
Justen Durr
Anonymous
February 20th, 2007
at 3:44pm
it’s called customer retention
Dave Greiman
September 6th, 2007
at 8:02am
Did you eventually get it canceled? If so, how?
Dani
January 16th, 2008
at 8:15pm
It’s called stealing. I don’t have ANY services with MSN but the people that had my phone number before me did. They disconnected their phone over 1 year ago and the first bill I got from Qwest (another customer service horror story) had an MSN charge on it. I called; I spent 1 hour on hold, Qwest removed the charge but there’s another one this month. I’m pretty sure they don’t actually think that after 16 months of no phone service they are entitled to charge the phone number without checking with the people who have that phone number. They are scamming money from people that don’t check their bill closely enough to notice. Greedy cretins.
Chad
January 25th, 2008
at 2:36pm
Here is the actual number for MSN Direct - 866-658-7032
I asked if the website would be fixed, they basically laughed at me.