Comments on: Cancel Napster

By: Mrs.Carter

Mrs.Carter — Wed, 06 May 2009 19:13:52 +0000

I have been looking for a way to cancel my napster subscription to Napster for 3 days.I wish i would’ve read these comments before now.It was so hard for me to look up the music i wanted

By: john forbes

john forbes — Thu, 30 Apr 2009 19:06:54 +0000

what a load of shit they are i cant cancel online atall

By: Elliot

Elliot — Mon, 06 Apr 2009 11:20:00 +0000

what a load of balls, just cancelled my account too. so convoluted

By: Jared

Jared — Sat, 28 Feb 2009 17:40:33 +0000

Ok Mr. Austin you either work for Napster or are a fkn ahole. Companies like Napster are just taking advantage of the consumer. To make it simple please follow me here. You can sign up for the service without ever talking to anybody. But to cancel the service you HAVE TO call somebody. This should be illegal plain and simple. If you, as a company, accept electronic generation of customer accounts then you should be required to accept cancellation of customer accounts. Requiring a phone call is simply a way of forcing another step to hopefully make them more money. Napster isn’t the only company doing this. I had a run in with Wamu after Chase bought them. Their service went to sh!t. So I went online to cancel since this is where I made the account. No luck. I called to cancel no luck. I was told that I have to write a letter, state my entent to cancel, sign it, mail it, and that faxing wasn’t good enough, it had to be mailed. Companies like Napster and Wamu are simply practicing consumer abuse.

By: Alex

Alex — Sat, 10 Jan 2009 20:37:27 +0000

This is the funniest and stupidest website on cancellation with napster.

Napster is so easy to cancel, I don’t know why anybody would have a problem with canceling. First you can cancel online through your account, and you still get to the end of your trial membership to use it.
Canceling through phone is so easy it took me like 30 seconds before someone picked up. The person was easy to talk to and cancelled quickly. Yes its true they do ask you why you want to cancel, but so what? you can say anything if you want to avoid the real answer. In fact i asked her a question and she even forgot to ask me the reason.
I asked her if most people cancel online and she said yes, she said she gets very few calls for cancellations and service questions.

What I do agree with is, that napsters service is not worth the price. $15 for streaming music when you can use youtube is just funny. And sure you can download music but there not even mp3’s and you have to buy a special device (unless using your computer) for it that nobody really buys now a days (compared to an ipod). Plus the music is gone when you cancel.
Price wise and service wise napster tanks. But cancellation wise its one of the easiest cancellations youll go through.
P.S. I guess this is just one opinion of a guy.

By: Katzer

Katzer — Fri, 26 Dec 2008 13:34:34 +0000

I have been a Napster Light member for many years. I went for a few months and did not do anything with Napster. When
I tried I could not burn tracks I HAD purchased and are in my
library. Also, the tracks had been turned into MP3 files and
I can only listen to 30 second bits. Something apparantly changed and I did not get a memo. Can anyone tell me anything? Or maybe better yet: how can I get music reliably now? Thanks for your time to read this! Purrs, K

By: Tom blow

Tom blow — Sun, 30 Nov 2008 10:03:47 +0000

This is an outrange that i have to call up to tell them i want to quit can’t there be a button or somthing i can press just to cancel it??
Does it cost you to call up napster?

By: pianoBEE

pianoBEE — Wed, 24 Sep 2008 10:32:15 +0000

I NEED SOME HELP PLEASE!

im from singapore and I recently downloaded the napster software onto my desktop and i subscribed to the free trail, but now I dont want it. is there any way i can unsubscribe?

because they said that to unsubscribe i have to log on to napster and click ‘my account’ and so on, but i couldnt find the login buutton anywhere and they say napster is not available in singapore..?

please help!

thankyou

By: LiddyDiddy

LiddyDiddy — Tue, 19 Aug 2008 16:56:20 +0000

people are so goofy. ive been subscribed to napster for about 4 years now and I absolutely love it. They’re tech support and customer service is based out of California and everyone know there is soooo knowledgeable! They have always fixed the few problems i had with my drm and windows media player. And the few times over the years ive had to cancel; its always been done with a save attempt and a speedy cancel. I really dont see how people can think the service is fraudulent in anyway. If someones subscribes to a service for a trial and doesn’t cancel the trial, how is a computer on the other side of the country supposed to know you dont want it?

By: momofthree

momofthree — Thu, 19 Jun 2008 13:47:37 +0000

Misty they do offer free tech support! A company never know there if something on an acct is not working unless you inform them. And the # for customer support and tech support is 800.839.4210, Mon–Fri 9am to 10pm ET, Sat–Sun 9am to 5pm ET

By: misty

misty — Sat, 14 Jun 2008 06:39:26 +0000

i recently subscribed to napsters free trial, at first i was led to believe that i can download songs ulimited for 12.95, then i relized that, it only allowed me to listen i would need the 14.95 plan, well i upgraded and now i cant even log in! no matter where i go to click member sign in it has been stuck on sycing your music for 15 min, i have not synced any music fr napster, 2 yrs ago napster was cool, now they are soooo fradulent. i am a little angry at them, thanks so much for posting their no.’s because the cancel link doesnt work when i first signed up and was in , now that i cant get in at all, i will have no choice but to cancel, btw, right now, the only no. on that list that is working of the moment is the 310 no. thanks i guess i will have to wait until the bankers hours and calll fr work , *sigh*

By: DeeDee

DeeDee — Sat, 16 Feb 2008 04:40:24 +0000

Well, I have to say canceling Napster was rather painless. They had me on hold for about 10 minutes but my service was canceled basically with no questions asked and one feeble attempt to change my mind. I’m impressed…

By: Tennillee

Tennillee — Fri, 15 Feb 2008 14:36:21 +0000

I just called the 800 839 4210. The recording said my estimated wait time was under five minutes. I was only one hold for about a minute or two, and talked to the Rep who went by the name Troy ( very nice fellow) Of course he said is there anything that would change my mind. I explain to him that I was being charged twice per month and that, that was not making me a very happy camper. I also told him I have a Ipod and I use Itunes now and I have no need for Napster any more. He kindly took care of everything, and wish me well. It took all of 5 minutes and was very painless. I hope everyone else can have a pain free experience to.

peace and love

By: DeeDee

DeeDee — Fri, 08 Feb 2008 07:24:38 +0000

Tomorrow I plan to call Napster to cancel because their components aren’t compatible with my computer. I haven’t had the “dreaded” experience yet but if it’s anything like trying to cancel Rhapsody I suspect it’ll be about as much fun as getting your teeth pulled.

I agree with the above comments that if you’re going to make it super easy to join then you should make it super easy to leave and if you truly value your customer base then you’ll do your best to meet their needs. Doesn’t take a business major to know that.

I’ll let you know how it went…

By: James

James — Fri, 01 Feb 2008 01:37:54 +0000

oh wait is everyone here from the UK service? lol