Comments on: Buy AppleCare – Especially for MacBook Batteries http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/ News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Fri, 17 Feb 2012 11:01:00 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Alex http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-741762 Alex Sun, 28 Feb 2010 00:00:28 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-741762 I just did the same as Sirlogic with my Macbook Pro battery. This was my fourth battery replacement and I've never had an issue getting replacement batteries. They changed their policies and the replacement batteries they give you only have a 90 day warranty. That's why they wouldn't give you another one. I had to buy a new one which comes with a one year warranty. It sucks but I guess they were replacing too many batteries to be cost effective. The replacement batteries are nothing but old batteries that have been rejuvenated and reconditioned. That's why all of mine have failed so quickly. I just did the same as Sirlogic with my Macbook Pro battery. This was my fourth battery replacement and I’ve never had an issue getting replacement batteries. They changed their policies and the replacement batteries they give you only have a 90 day warranty. That’s why they wouldn’t give you another one. I had to buy a new one which comes with a one year warranty. It sucks but I guess they were replacing too many batteries to be cost effective. The replacement batteries are nothing but old batteries that have been rejuvenated and reconditioned. That’s why all of mine have failed so quickly.

]]> By: Sirlogic http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-741587 Sirlogic Thu, 25 Feb 2010 16:43:38 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-741587 This may have been true in 2008, but I just came back from the Apple Store and was refused a battery replacement for my 2007 MBP which is insured with AppleCare. They plugged in a USB drive to check my battery, a lot of red flashed on the screen, and my batter was indeed deemed defected. I had 271 cycles with a battery health of 42%. However, I was refused a replacement because my battery was older than 1 year and AppleCare does not cover battery replacement older MBPs w/ removable batteries. This was especially strange because my current "defective" battery is about 1.5 years old, though my laptop is almost 3 years old, because it itself is a battery replaced by AppleCare back in 2008. I have no idea why this time around Apple refused to replace my battery when it did so 1.5 years ago in a very similar situation. This may have been true in 2008, but I just came back from the Apple Store and was refused a battery replacement for my 2007 MBP which is insured with AppleCare. They plugged in a USB drive to check my battery, a lot of red flashed on the screen, and my batter was indeed deemed defected. I had 271 cycles with a battery health of 42%.

However, I was refused a replacement because my battery was older than 1 year and AppleCare does not cover battery replacement older MBPs w/ removable batteries. This was especially strange because my current “defective” battery is about 1.5 years old, though my laptop is almost 3 years old, because it itself is a battery replaced by AppleCare back in 2008.

I have no idea why this time around Apple refused to replace my battery when it did so 1.5 years ago in a very similar situation.

]]> By: jbow2008 http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-594096 jbow2008 Thu, 21 Feb 2008 01:49:05 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-594096 i agree with him that u need to have applecare but i feel that for the premium u are paying for a mac it should be included for free i agree with him that u need to have applecare but i feel that for the premium u are paying for a mac it should be included for free

]]> By: Salem http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593965 Salem Wed, 20 Feb 2008 18:01:21 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593965 i had the same thing happen to my MBP battery and i got it replaced free of charge because i had the applecare. and another time i had an issue, the CSR on the phone was uber nice and solved the problem right away (my father had turned off the modem :S), plus he gave me tips for other situations and sent me an email with related support tips. i had the same thing happen to my MBP battery and i got it replaced free of charge because i had the applecare. and another time i had an issue, the CSR on the phone was uber nice and solved the problem right away (my father had turned off the modem :S), plus he gave me tips for other situations and sent me an email with related support tips.

]]> By: Greg http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593936 Greg Wed, 20 Feb 2008 17:02:16 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593936 Another reason to get AppleCare... Apple has refused to honor the tech support that comes with the purchase of Mac OS Leopard if you don't have AppleCare for the machine it's running on. I had a problem with iMovie immediately after installing 10.5 (on Leopard release day). I called Apple and they would NOT give me ANY support since I didn't purchase AppleCare for my MBP (which I purchased from Best Buy... I purchased their service plan, as it fits my needs better). Shame on you, Apple! It's terrible that you refused to give me the free tech support I was entitled to by purchasing OS 10.5. Double shame for releasing a not-yet-ready-for-prime-time OS... 10.5.2 is better, but you STILL have not fixed the WiFi issue! Another reason to get AppleCare… Apple has refused to honor the tech support that comes with the purchase of Mac OS Leopard if you don’t have AppleCare for the machine it’s running on.

I had a problem with iMovie immediately after installing 10.5 (on Leopard release day). I called Apple and they would NOT give me ANY support since I didn’t purchase AppleCare for my MBP (which I purchased from Best Buy… I purchased their service plan, as it fits my needs better).

Shame on you, Apple! It’s terrible that you refused to give me the free tech support I was entitled to by purchasing OS 10.5. Double shame for releasing a not-yet-ready-for-prime-time OS… 10.5.2 is better, but you STILL have not fixed the WiFi issue!

]]> By: John C http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593880 John C Wed, 20 Feb 2008 13:50:19 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593880 I think that getting apple care is a must. I also like how you have up to 1 year from purchase date to get it. Also if you call up and you do not have apple care you can purchase it right there and then. The tech from there can continue on with the tech support. I think that getting apple care is a must. I also like how you have up to 1 year from purchase date to get it. Also if you call up and you do not have apple care you can purchase it right there and then. The tech from there can continue on with the tech support.

]]> By: Oak http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593874 Oak Wed, 20 Feb 2008 12:47:34 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593874 Applecare is worthless. Long wait times and tech support from India are part of the problem. Last time I was on the phone it took 15 minutes to speak to someone, another 20 to be transferred to someone who could supposedly help me, and then after 20 minutes of talking to this person and having him search the database for an answer to what I thought was a simple question, we got disconnected and he never called back. Thank you Apple for Boot Camp. My 20" iMac now runs Windows XP permanently. Applecare is worthless. Long wait times and tech support from India are part of the problem. Last time I was on the phone it took 15 minutes to speak to someone, another 20 to be transferred to someone who could supposedly help me, and then after 20 minutes of talking to this person and having him search the database for an answer to what I thought was a simple question, we got disconnected and he never called back. Thank you Apple for Boot Camp. My 20″ iMac now runs Windows XP permanently.

]]> By: Phil Hendry http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593865 Phil Hendry Wed, 20 Feb 2008 12:06:19 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593865 I had the same problem, and I don't have Applecare. I expect something that I spent close to $1000 dollars on to be reliable at least while it is under the original warranty. Why spend another $249 on something useless. They had to replace the battery because it had a known defect. I had the same problem, and I don’t have Applecare. I expect something that I spent close to $1000 dollars on to be reliable at least while it is under the original warranty. Why spend another $249 on something useless. They had to replace the battery because it had a known defect.

]]> By: Sergio http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593799 Sergio Wed, 20 Feb 2008 06:25:11 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593799 You know I still have not decided to get my macbook but I had thought that when I did I would not pay for the apple care due to the fact that most of the time that i have an issue I can fix it my self but when it comes to hardware such as the battery. I would probably be in a situation where I would have to invest more money that what apple care actually cost. I will certainly consider about obtaining it when I get my macbook. You know I still have not decided to get my macbook but I had thought that when I did I would not pay for the apple care due to the fact that most of the time that i have an issue I can fix it my self but when it comes to hardware such as the battery. I would probably be in a situation where I would have to invest more money that what apple care actually cost.
I will certainly consider about obtaining it when I get my macbook.

]]> By: Kurt http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593797 Kurt Wed, 20 Feb 2008 06:19:54 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593797 I have AppleCare for my MacBook and my MagSafe recently died. I simply took it to the Apple Store and they replaced it for free no questions asked. It's definitely worth it. I have AppleCare for my MacBook and my MagSafe recently died. I simply took it to the Apple Store and they replaced it for free no questions asked. It’s definitely worth it.

]]> By: CARLY http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593795 CARLY Wed, 20 Feb 2008 06:12:47 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593795 I won't go into my horror stories with HP. I'll just say, I HATE HP. I do have an ipod touch and love it. I had to call Apple a few times just in getting used to it and learning things. Two out of 3 people who I talked to were very, very, nice. I can't wait to be able to afford a Macbook Pro. 15 inch. That is my dream! I won’t go into my horror stories with HP. I’ll just say, I HATE HP. I do have an ipod touch and love it. I had to call Apple a few times just in getting used to it and learning things. Two out of 3 people who I talked to were very, very, nice. I can’t wait to be able to afford a Macbook Pro. 15 inch. That is my dream!

]]> By: Seb94 http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593785 Seb94 Wed, 20 Feb 2008 05:30:12 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593785 Agreed Agreed

]]> By: David http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593783 David Wed, 20 Feb 2008 05:15:17 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593783 I'm happy with the support I recieved from HP. I think from what you said above, I also had the same issue with my batteries. I also had a previous issue when my laptop just went out... and would not turn on, something fried the motherboard. Both times I contact their technicians via web chat, there were a few bumbs along the way, they seem to lack some knowledge to their own machines.. but in the end, I got a free repair both times, all off of my original standard 1-year warrenty. The first time it came back in about a week, and as I'm typing this, its being shipped to HP to repair the batteries issue. Didn't spend a nickel for any kind of extended coverage, so I got nothing major to complain about. I’m happy with the support I recieved from HP. I think from what you said above, I also had the same issue with my batteries. I also had a previous issue when my laptop just went out… and would not turn on, something fried the motherboard.

Both times I contact their technicians via web chat, there were a few bumbs along the way, they seem to lack some knowledge to their own machines.. but in the end, I got a free repair both times, all off of my original standard 1-year warrenty. The first time it came back in about a week, and as I’m typing this, its being shipped to HP to repair the batteries issue. Didn’t spend a nickel for any kind of extended coverage, so I got nothing major to complain about.

]]> By: Derek http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593781 Derek Wed, 20 Feb 2008 05:03:38 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593781 yeah i should get that. yeah i should get that.

]]> By: Andre Andraos http://chris.pirillo.com/buy-applecare-especially-for-macbook-batteries/#comment-593765 Andre Andraos Wed, 20 Feb 2008 03:22:25 +0000 http://chris.pirillo.com/2008/02/19/buy-applecare-especially-for-macbook-batteries/#comment-593765 Yeah, I have to agree with Chris the Apple Care is a must! I've replaced my battery as well, and also had my whole MacBook Pro replaced ON THE SPOT for free because of hardrive issues. Apple Care isn't just extended warranty...it's pure peace of mind. Yeah, I have to agree with Chris the Apple Care is a must! I’ve replaced my battery as well, and also had my whole MacBook Pro replaced ON THE SPOT for free because of hardrive issues. Apple Care isn’t just extended warranty…it’s pure peace of mind.

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