AMP’D sucks. I am a parent of teen girls, we have had cell phones for many years, multi plans, family plans and each time I tried to get a plan to be suit our needs. Boy when I heard about Amp’d Hybrid, a dream come true, now I can handle the over the limit on min usage, no more unexpected charges etc. I ordered two phones and cancelled cingular wireless. What a mistake (I hope this changes) I got a phone that did not work I sent it back and for over two months I have not been issued a refund even though I have proof of delivery. The hybrid eats up your mins at about .45 cents a min and they can’t seem to fix the hybrid account. They are suppose to give you 100 dollor rebate (does not exsist) I am treated horribly by their customer service people, a supervisor never calls you back. To their credit “Siamiya” a billing person took care of me once and she was awesome but I have not been able to get her again and when I ask she is never avaialble. I even have proof. I know Amp’d will make their money but I hope Peter Adderton get’s a clue because people under him don’t have a clue. Thanks for listening….

Very dissappointed customer with no chose but to put up with it….

AMP’D sucks. I am a parent of teen girls, we have had cell phones for many years, multi plans, family plans and each time I tried to get a plan to be suit our needs. Boy when I heard about Amp’d Hybrid, a dream come true, now I can handle the over the limit on min usage, no more unexpected charges etc. I ordered two phones and cancelled cingular wireless. What a mistake (I hope this changes) I got a phone that did not work I sent it back and for over two months I have not been issued a refund even though I have proof of delivery. The hybrid eats up your mins at about .45 cents a min and they can’t seem to fix the hybrid account. They are suppose to give you 100 dollor rebate (does not exsist) I am treated horribly by their customer service people, a supervisor never calls you back. To their credit “Siamiya” a billing person took care of me once and she was awesome but I have not been able to get her again and when I ask she is never avaialble. I even have proof. I know Amp’d will make their money but I hope Peter Adderton get’s a clue because people under him don’t have a clue. Thanks for listening….

Very dissappointed customer with no chose but to put up with it….

So far, I am hating Amp’d too. I recieved my phone two weeks ago and it has still yet to be activated. I have tired every day to access customer service by phone AND online and have never… NEVER… been able to get contact with anyone yet. Today, we have been waiting in line on Amp’d.com’s online customer service chat and after almost 4 hours, we’re still waiting. We have yet to be refunded for our phone as well… I wish I never switched over but arent really sure what to do now…

So far, I am hating Amp’d too. I recieved my phone two weeks ago and it has still yet to be activated. I have tired every day to access customer service by phone AND online and have never… NEVER… been able to get contact with anyone yet. Today, we have been waiting in line on Amp’d.com’s online customer service chat and after almost 4 hours, we’re still waiting. We have yet to be refunded for our phone as well… I wish I never switched over but arent really sure what to do now…

I just read the comments left by Cindy and thought I might as well chime in. I agree with her. Ampd Mobile sucks big time. I too have been waiting for a refund for well over a month now for an order that I placed, was wrong, canceled still shipped to me and returned. I have spent more hours on the phone with them than I can remember, on hold for 3 1/2 hours once. I’ve been lied to by everyone I’ve talked to including someone claiming to be a supervisor. I told them the matter would be turned over to an attorney, which it was but even that hasn’t helped. The home office is supposed to be in Los Angeles but we can’t find any info on them there. Worst customer service I have ever seen and would recommend these guys to nobody!!!!!

[...] Brian Mullen on Amp’d Mobile [...]

[...] Brian Mullen on Amp’d Mobile [...]

I agree with all the comments left. Customer service sucks!!! You wait over an hour on the phone and and over 6 hours on the internet..I gave up before they could answer. I do not have my promised $100.00 rebate either. The phone works fine, if you go with the pay as you go plan.( but there is no way to find out how many minutes you use in a day. Even customer service says they don’t know …How do they charge???) The customer service people said they are having problems with the hybrid option it charges 45 cents a minute. I hope enough bad press will pressure them to change. Still waiting for my $100.00 ( that’s a big loss)

The truth may hurt but it’s the light! I am a business owner who has been trying to get my managers set up on Amp’d Mobile…..since DECEMBER!!!
EVERY single issue that has been stated here on this site has been my experience thus far with Amp’d Mobile and just think….we’re not even a customer yet. First of all, business accounts can only be done by sending an email that is NEVER returned. We’ve made countless calls to customer service but no one ever knows anything nor do they care. At one point, the 800 number listed on their site wasn’t in service. I just spoke to someone named Siamiya who would not allow me to speak to a manager or supervisor but gave me a fax number instead. I just sent a faxed memo requesting a rep to contact me but after reading all the comments here I’m going to take my business elsewhere. I believe we’ll be hearing about this company on the news very soon. They are probably another a small version of Enron….get the public’s money and run out. I don’t know but I surely get that feeling.

Ditto! Amp’d sucks and I wouldn’t recommend them to anyone until they fix ALL the things mentioned above. I too have been waiting for my $100 rebate since OCT 06…when I check status it says its processing…been that way for 3 months. Their customer service is horrible…like everyone before me says you wait at least an hour on phone…they NEVER email you back although they say you’ll get a response within 24 hrs…and online chats….well I’ve been 80+ in the queue. When you finally get someone all they can do is apologize…say they’ll try to fix it but month after month my hybrid plan is treated as a pay as you go and my phone gets turned off saying I need to add money into my account. VERY FRUSTRATING!!!!

Ditto! Amp’d sucks and I wouldn’t recommend them to anyone until they fix ALL the things mentioned above. I too have been waiting for my $100 rebate since OCT 06…when I check status it says its processing…been that way for 3 months. Their customer service is horrible…like everyone before me says you wait at least an hour on phone…they NEVER email you back although they say you’ll get a response within 24 hrs…and online chats….well I’ve been 80+ in the queue. When you finally get someone all they can do is apologize…say they’ll try to fix it but month after month my hybrid plan is treated as a pay as you go and my phone gets turned off saying I need to add money into my account. VERY FRUSTRATING!!!!

Don’t Worry u all Ampd Mobile will Most likely be out of business hopefully real soon. FUCK AMPD MOBILE and there bullshit have a no clue ass customer service reps.

Don’t Worry u all Ampd Mobile will Most likely be out of business hopefully real soon. FUCK AMPD MOBILE and there bullshit have a no clue ass customer service reps.

i have the same problem as everyone else with teh hybird plan and teh rebate.. i paid them 30 dollars a month and the additional 7 buks for free nights. and not only does it nor has it ever worked, they said we gave you enough money basically and told me make another 30 dollar payment only 2 weeks after my first payment… horrible cusomter service, everyday they are fixing the problem. i was trying to find out the address for the corporate office or who owns it. so i can send some letters. but really i think everyone should sent a complaint to teh better business bureau.. email me at bosslife@gmail.com/ with any otehr susgestions…

Have been waiting over two and a half months and still no refund- phone was tracked and received-have called over 30 times and spoken to numerous managers who claimed that my refund would be processed within 2 days- they are all liars… I don’t think I’ll ever get my money back..

Have been waiting over two and a half months and still no refund- phone was tracked and received-have called over 30 times and spoken to numerous managers who claimed that my refund would be processed within 2 days- they are all liars… I don’t think I’ll ever get my money back..

Ok, so I keep hearing people say that amp’d sucks but your reason is because of not getting a refund. Can anyone say anything about the service? Good reception? Dropped Calls? No service areas?

Uh-oh. I wish I would’ve done more research before ordering my phone from them. I’m on day two of trying to activate a phone that won’t activate through the normal means. I’m #7 in the “chat” queue, but I know that’s meaningless, because last night I went from 24 to 1 in the queue and it never connected. Never received a response from them via email except “We’ll respond in 24 hours” I left a phone message that was never returned, now I’m on hold for….45 minutes now. Can’t return the phone without an RMA sooooo…looks like I’m out $130 (phone, shipping plus $20 start up pay-as-you-go)

Uh-oh. I wish I would’ve done more research before ordering my phone from them. I’m on day two of trying to activate a phone that won’t activate through the normal means. I’m #7 in the “chat” queue, but I know that’s meaningless, because last night I went from 24 to 1 in the queue and it never connected. Never received a response from them via email except “We’ll respond in 24 hours” I left a phone message that was never returned, now I’m on hold for….45 minutes now. Can’t return the phone without an RMA sooooo…looks like I’m out $130 (phone, shipping plus $20 start up pay-as-you-go)

i agree with everything…hybrid still not working, no such thing as 100 mail in rebate, no such thing as unlimited text on hybrid, on hold for ever just to talk to someone that has no clue about what they are talking about and cannot help you in any way nad rever recieved refund from a double charge! there is no way to contact the rebate people and ampd has no idea about the rebate, they told me to email them and i never received a response in the 5 times i sent it to them! ampd is horrible adn im not really sure what to do right now…i can either give up and lose my 200 i paid for the phone and money worthlessly spent or i can switch services…not sure

Amp’d Mobile’s customer service is terrible, and I would not recommend them to anyone. I never recieved my $100 rebate. This month, I never revieved my bill invoice, but was sent a text message to pay or face service interruption, yet I have no idea what the bill is…

Amp’d Mobile’s customer service is terrible, and I would not recommend them to anyone. I never recieved my $100 rebate. This month, I never revieved my bill invoice, but was sent a text message to pay or face service interruption, yet I have no idea what the bill is…

I have waited all day to talk to a CSR
i feel crazy and frazzled

i got my ph and it was activated but a huge lie – all it does is recieve sh!t from them
wont let me call out ect
they overcgarged me and boxed my item without the headphones and with the memory loose and rattling inside.
oh they are cunning

so tired…rant must be terminated till energy restored

This is day two of waiting
i watched too much ampd TV
life is so complicated…all dem pixels…
the lady on the ph was mean
and then i got a nice one
no one can make my ph make calls
…but i can watch TV on it
which is almost better but useless…if i get stranded on the road i will be entertained as i slowly die.

FIRST OFF LET ME JUST SAY ALL OF YOU SHOULD BE EXTREMELY ASHAMED OF YOURSELVES FOR ALL THESE NEGATIVE REMARKS. I WORK FOR AMP’D MOBILE AND CAN APPRECIATE THE ISSUES YOU PEOPLE HAVE STATED BUT UNDERSTAND THAT THIS COMPANY IS BRAND NEW! EVERY MAJOR WIRELESS SERVICE PROVIDER HAS GONE THROUGH SIMILAR GROWING PAINS AND ANYONE SAYING ANY DIFFERENT NEEDS TO DO SOME HOMEWORK. NO CARRIER IS PERFECT AND WE ALL SHOULD WRECOGNIZE THIS. I’VE BEEN A FULL TIME MEMBER OF THIS INDUSTRY FOR 10 YEARS NOW AND CAN HONESTLY SAY IT’S A LOT HARDER TO BE IN OUR SHOES THAN MOST GIVE US CREDIT FOR. IT’S PEOPLE LIKE YOU WHO CURSE AT US, DISRESPECT US AND ASSUME THAT WE HAVE TOTAL CONTROL OVER THIS PRIVILAGED TECHNOLOGY. I SAY PRIVILAGED BECAUSE IT’S FAR FROM A RIGHT TO ENDULGE IN SUCH PORTABLE COMMUNICATION. I’M GROWN AND WON’T MENTION ANY NAMES BUT YOU PEOPLE GOTTA REALIZE THAT WHEN YOU CALL UP AMP’D CUSTOMER SERVICE, YOU ARE BEING DEALT WITH BY AN UNDERSTAFFED CREW WHOM GETS CURSED OUT EVERY STEP OF THE WAY FOR SIMPLE MISTAKES AND ERRORS IN THE COMPUTER SYSTEMS. THE AMOUNT OF SUBSCRIBERS HAS GROWN 70% IN THE FIRST QUARTER OF THIS 2007 ALONE, SO DO THE MATH FOLKS! IMAGINE TRYING TO CRAM 1,000 POUNDS OF SAND INTO A 20 POUND BUCKET, IT’S NOT ALL GONNA FIT IS IT? PATIENCE IS A SCARCE VIRTUE WHICH IS OFTEN PUSHED ASIDE BY THE FAST PACE WORLD AS INCONSEQUENTIAL. LOOK AT IT FROM OUR PERSPECTIVE PLEASE BEFORE YOU BEGIN SLANDERING US AND MAKING UNNECESSARY ASSUMPTIONS AS TO IF WE ARE DESERVING OF YOUR BUSINESS. WE ARE ALL HUMAN AND RELY ON THIS SAME TECHNOLOGY YOU CRITICIZE AND RIDICULE SO MADLY BUT CANNOT LIVE WITHOUT. TIME WILL HEAL ALL WOUNDS! AS FOR THE REBATES TRY CROSSING ALL YOUR T’S AND DOTTING YOUR I’S SO TO SPEAK. MOST OF US IN TODAYS WORLD DON’T READ ALL OF THE INSTRUCTIONS ON THESE REBATES FORMS AND THAT’S THE CATCH 22 OF IT ALL. IF YOU DON’T FOLLOW EVERY INSTRUCTION TO THE T THEN BY LAW THESE COMPANIES DON’T OWE US SQUAT! ALWAYS MAKE SURE YOU HAVE EXTRA PHOTOCOPIES OF ALL THE RECIEPTS, UPC BARCODES AND REBATE FORMS. SO PLEASE FOLKS, THE NEXT TIME YOU FIND YOURSELVES IN SUCH A QUANDRY AS TO WHAT YOUR NEXT MOVE WILL BE, THINK SIMPLY, WHAT WOULD JESUS DO? WE GREATLY APPRECIATE EVERYONE’S PATIENCE AND CAN ASSURE YOU THAT WE HAVE OVER QUALIFIED STAFF WORKING 24 HOURS DAILY TO GET THINGS UP TO SPEED. WE ARE AN EXTREMELY FAST GROWING COMPANY AND ARE DOING OUR VERY BEST, THAT YOU CAN DEPEND ON. THANKS FOR TAKING THE TIME OUT TO READ MY REBUTTLE AND CONTINUE TO BE BLESSED!!!

FIRST OFF LET ME JUST SAY ALL OF YOU SHOULD BE EXTREMELY ASHAMED OF YOURSELVES FOR ALL THESE NEGATIVE REMARKS. I WORK FOR AMP’D MOBILE AND CAN APPRECIATE THE ISSUES YOU PEOPLE HAVE STATED BUT UNDERSTAND THAT THIS COMPANY IS BRAND NEW! EVERY MAJOR WIRELESS SERVICE PROVIDER HAS GONE THROUGH SIMILAR GROWING PAINS AND ANYONE SAYING ANY DIFFERENT NEEDS TO DO SOME HOMEWORK. NO CARRIER IS PERFECT AND WE ALL SHOULD WRECOGNIZE THIS. I’VE BEEN A FULL TIME MEMBER OF THIS INDUSTRY FOR 10 YEARS NOW AND CAN HONESTLY SAY IT’S A LOT HARDER TO BE IN OUR SHOES THAN MOST GIVE US CREDIT FOR. IT’S PEOPLE LIKE YOU WHO CURSE AT US, DISRESPECT US AND ASSUME THAT WE HAVE TOTAL CONTROL OVER THIS PRIVILAGED TECHNOLOGY. I SAY PRIVILAGED BECAUSE IT’S FAR FROM A RIGHT TO ENDULGE IN SUCH PORTABLE COMMUNICATION. I’M GROWN AND WON’T MENTION ANY NAMES BUT YOU PEOPLE GOTTA REALIZE THAT WHEN YOU CALL UP AMP’D CUSTOMER SERVICE, YOU ARE BEING DEALT WITH BY AN UNDERSTAFFED CREW WHOM GETS CURSED OUT EVERY STEP OF THE WAY FOR SIMPLE MISTAKES AND ERRORS IN THE COMPUTER SYSTEMS. THE AMOUNT OF SUBSCRIBERS HAS GROWN 70% IN THE FIRST QUARTER OF THIS 2007 ALONE, SO DO THE MATH FOLKS! IMAGINE TRYING TO CRAM 1,000 POUNDS OF SAND INTO A 20 POUND BUCKET, IT’S NOT ALL GONNA FIT IS IT? PATIENCE IS A SCARCE VIRTUE WHICH IS OFTEN PUSHED ASIDE BY THE FAST PACE WORLD AS INCONSEQUENTIAL. LOOK AT IT FROM OUR PERSPECTIVE PLEASE BEFORE YOU BEGIN SLANDERING US AND MAKING UNNECESSARY ASSUMPTIONS AS TO IF WE ARE DESERVING OF YOUR BUSINESS. WE ARE ALL HUMAN AND RELY ON THIS SAME TECHNOLOGY YOU CRITICIZE AND RIDICULE SO MADLY BUT CANNOT LIVE WITHOUT. TIME WILL HEAL ALL WOUNDS! AS FOR THE REBATES TRY CROSSING ALL YOUR T’S AND DOTTING YOUR I’S SO TO SPEAK. MOST OF US IN TODAYS WORLD DON’T READ ALL OF THE INSTRUCTIONS ON THESE REBATES FORMS AND THAT’S THE CATCH 22 OF IT ALL. IF YOU DON’T FOLLOW EVERY INSTRUCTION TO THE T THEN BY LAW THESE COMPANIES DON’T OWE US SQUAT! ALWAYS MAKE SURE YOU HAVE EXTRA PHOTOCOPIES OF ALL THE RECIEPTS, UPC BARCODES AND REBATE FORMS. SO PLEASE FOLKS, THE NEXT TIME YOU FIND YOURSELVES IN SUCH A QUANDRY AS TO WHAT YOUR NEXT MOVE WILL BE, THINK SIMPLY, WHAT WOULD JESUS DO? WE GREATLY APPRECIATE EVERYONE’S PATIENCE AND CAN ASSURE YOU THAT WE HAVE OVER QUALIFIED STAFF WORKING 24 HOURS DAILY TO GET THINGS UP TO SPEED. WE ARE AN EXTREMELY FAST GROWING COMPANY AND ARE DOING OUR VERY BEST, THAT YOU CAN DEPEND ON. THANKS FOR TAKING THE TIME OUT TO READ MY REBUTTLE AND CONTINUE TO BE BLESSED!!!

I’ve been trying to get ahold of someone over the phone so I could talk about my payments to my phone. It would be my first payment and I owe $389 and I was wondering if I could send $200 today and $100 next week and the rest on the First of June. And What ever else I owe on my phone then.

OH yeah and if so is there any way to send this payment threw western union? And if so can you give me the info. I need?

I agree with eveyone comments here. Ampd SUCKS !!!!! I have filed several complaints with Better Business Bureau. I HOPE this company goes out of business REAL soon. They just steal your money , customer serivce SUCKS everyone that works there tell lies to you. I did gey a phone number off of the BBB website (310) 413-2956 this is the lady’s personal cell phone, I have called it and tried to help ( but told a lie too ! ) Do any one know who owns this company or the Corp office information ??

I agree with every one here ampd mobile sucks. I first bought the Angel phone. Then I started having problems with that phone. I talk to a Customer sevice rep and they told me that my Angel phone had a defect. So they sent me a upgrade (HollyWood) phone. That phone had issues as well. Ampd mobile then sent me another phone which took 3.5 months to recive to due to the phone (Hollywood) being on back order. I just know recived the phone and Today they told me that they sent me a referbushed phone that was used by another current existing customer. So i cant do an ESN swap. Now Im stuck with a phone that doesnt work. If anyone has the number to the Coperate office please send it too me. And, I will with no doubt take this up to customer care.

I agree with every one here ampd mobile sucks. I first bought the Angel phone. Then I started having problems with that phone. I talk to a Customer sevice rep and they told me that my Angel phone had a defect. So they sent me a upgrade (HollyWood) phone. That phone had issues as well. Ampd mobile then sent me another phone which took 3.5 months to recive to due to the phone (Hollywood) being on back order. I just know recived the phone and Today they told me that they sent me a referbushed phone that was used by another current existing customer. So i cant do an ESN swap. Now Im stuck with a phone that doesnt work. If anyone has the number to the Coperate office please send it too me. And, I will with no doubt take this up to customer care.

I got the amp’d 500 plan about a month ago, got the 50 text messages (extra 5$) and the free minutes after 7 (extra 8$).. Firstly I would like to say it is complete and utter bullshit that your free minutes dont count on the weekends untill after 7pm…ESPECIALLY since you have to fucking pay for it.

and so I bit the bullet on that because it is hella cheap and has pretty good signal overall. HOWEVER. Today I got my first phone bill of $538.98
because according to Betty (who I had to wait for over an hour to talk to) the “Features didnt go through” so I have to “Ballpark” how much I owe them for this month and they will sort the rest out and I will know for sure on my next months billing cycle. So I played along (considering I cant affor a 538 bill for anything, especially a damn phone.) So i ballparked around 100 dollars (including the activation fee) and I went to go pay online and my Debit card was denied even though I have more then enough money in my bank. so I called back, and AGIAN watied another hour or so, before i just said FUCK IT. I will deal with it tomorow.

I absolutely regret ever siging the damn 18 month contract with these morons.

DONT DO IT.

RUN THE OTHER WAY.

shit people, write letters or something,
but for god sakes..
stay away from Amp’d Moblie.

Ok, as I see a lot of reasonable problems, I also see a few unintelligent ones as well.

Those who get defected phones shouldn’t blame ampd, they should blame either motorola or kyocera. As far as the crappy customer support in the return of the items/refunds/etc, that’s bad.

People who didn’t get the rebate probably didn’t fill out the form correctly or failed to include something that was needed. Or, maybe educate themselves that rebates can take EXTENDED PERIODS OF TIME to process since it’s a loan given to the company. AMPD IS NEW, SO DON’T EXPECT YOUR REBATE SOON!

I have a Hollywood using the pay-as-you-go plan. I have not experienced the hybrid plan or ‘contract’ plans yet. But, when I do, I’ll make sure I am a little brighter than some of you.

I agree though. Customer service is an important element of a companies success. Too bad ampd is a new business, as many new businesses struggle to meet industries’/customer’s demand on such a service.

I plan to switch to a hybrid plan soon. So far I have had no problems WHATSOEVER with ampd. Maybe you people faild to read the ‘fine print’ or better defined as the terms and conditions?

AMPD mobile has been holding my phone number hostage. I’ve had it for years, moved over to ampd, ampded has crappy support (reps didn’t even know what call forwarding was). Trying to port over to Surewest. Ampd Mobile is ignoring all of surewests requests to port over. Now my customers are getting a disconnected message, between the time I spend waiting for customer service, filing complaints with BB, FCC, etc. I finally got a corp number where I can get real people (some are snobby though) 310-575-2500

Wow! I cannot believe the lack of customer support from Ampd! — After trying to order a phone for a couple days (the website kept having problems) — I finally got through to the “confirm order” screen , then an error page came up.. The problem is the money was taken out of my account and now I have no order/confirmation number to refer to… I can’t get through to the 800# and I can’t even FIND and email address for support! I tried to send to support@ampdmobile.com but it was rejected back to me. Well I guess we’ll have to wait and see and just hope the phone comes. The really do have the best rates for pay-as-you-go phones (10 cents/minute) , I just hope they deliver what they say they will. I would’ve gone with Net10, but their phone selection sucks.

Wow! I cannot believe the lack of customer support from Ampd! — After trying to order a phone for a couple days (the website kept having problems) — I finally got through to the “confirm order” screen , then an error page came up.. The problem is the money was taken out of my account and now I have no order/confirmation number to refer to… I can’t get through to the 800# and I can’t even FIND and email address for support! I tried to send to support@ampdmobile.com but it was rejected back to me. Well I guess we’ll have to wait and see and just hope the phone comes. The really do have the best rates for pay-as-you-go phones (10 cents/minute) , I just hope they deliver what they say they will. I would’ve gone with Net10, but their phone selection sucks.

forgot to add that I love the posts from machine – lol… Also, ampd has taken the online chat support off their website and they do not list email address for support, so the only option is the 800# which is always busy!!

Finally after bringing in the media . . . I got my number back!

AH YES, PATRICK G SEEMS TO BE THE ONLY PERSON WHOM UNDERSTANDS THIS BUSINESS AND HOW IT’S RUN SO FAR. I, AGAIN, WILL POINT OUT THE FACT IS PEOPLE AMP’D IS THE NEW KID ON THE BLOCK. WE’RE GROWING FASTER THAN ANY OTHER CELLULAR COMPANY IN HISTORY. I DARE YOU TO RESEARCH THE HISTORY OF CELLULAR TECHNOLOGY AND SEE HOW MANY OF THESE SO-CALLED PERFECT COMPANIES ENDURED SIMILAR TRIALS AND TRIBULATIONS UPON START UP. PATRICK IS 100% CORRECT WHEN HE STATED YOU SHOULDN’T BE UPSET AT AMP’D FOR THE PHONE MANUFACTURERS DEFECTS. BLAME MOTOROLA AND KYOCERA, THEY ARE THE ROOT OF YOUR SO-CALLED TROUBLES. AS A MATTER OF FACT, I’VE BEEN AN EMPLOYEE OF AMP’D FOR 8 MONTHS NOW AND KNOW FIXES FOR ALL OF THESE ISSUES. THE MAJOR ISSUE WITH THE PHONES IS THE MEMORY CARDS NEED TO BE REFORMATTED. I BET IF HALF OF YOU WITH THE ISSUES EVEN KNOW HOW TO REFORMAT THE CARDS AND DO SO YOU’LL SEE THE PROBLEM IS SOLVED. NOT TO MENTION THE 128 MB CARDS YOU GET WITH THE PHONES ARE JUST TEASERS, TRY KICKING OUT SOME MONEY FOR A 1 GIG CARD AND THAT WILL HELP FOR STARTERS. ALSO, THE MP3 PLAYERS REQUIRE A SPECIFIC AUDIO CODEC SETTING OR YOUR PHONE WILL FREEZE OR EVEN POWER CYCLE. MP3 FILES MUST BE AT A 128 KBPS TRANSFER RATE OR THE DATA STREAMING WILL GLITCH OUT. FOR THE HOLLYWOODS AND RAZORS YOU MUST OPEN THE MOTOROLA FOLDER ON THE MEMORY CARD. THEN OPEN THE SHARED FOLDER TO SEE THE AUDIO, VIDEO, PICTURE, RINGTONES AND GAMES OR MULTI-MEDIA FOLDERS. OPEN THE AUDIO FOLDER AND CUT AND PASTE OR CLICK AND DRAG THE PROPERLY FORMATTED SONG FILES INTO THIS FOLDER. NOW NOT ALL THE AUTHORIZED RETAILERS ARE TRAINED WELL ENOUGH ON HOW TO PROPERLY PROGRAM THE PHONES AS WELL AS UPDATE THE SOFTWARE BUT THAT’S NO ONE’S FAULT BUT THEIR OWN. I’VE BEEN IN THIS BUSINESS FOR OVER 10 YEARS AND CAN HONESTLY SAY NOT EVERYONE IS CUT OUT FOR THIS PORTABLE COMMUNICATIONS INDUSTRY. FOLKS POINT BLANK, IF YOU’RE NOT PART OF THE SOLUTION THEN YOU’RE PART OF THE PROBLEM. BY READING ALOT OF YOUR FLAGRANT COMMENTS I CAN ASSUME YOU PROBABLY GET A SERIOUS TUDE WITH THE REPS AS SOON AS YOU DO GET THEM ON THE PHONE. WHY? I DON’T CARE WHAT COMPANY YOU CALL UP, IF YOU COP A TUDE WITH THE REP THEN YES THEY WILL TELL YOU ANYTHING TO GET YOUR EVIL SELF OFF THE LINE. TRY WALKING IN THEIR SHOES. I DON’T THINK HALF OF YOU COULD OR WOULD EVEN MAKE THE ATTEMPT. AS FOR THE NONSENSE ABOUT PEOPLE MAKING THINGS UP THAT’S A LOAD OF MALARKY. AMP’D HAS HAD TO CHANGE ALOT OF THEIR POLICIES TO BETTER CATER TO YOUR NEEDS. AGAIN FOLKS, THIS IS A NEW COMPANY AND THEY ARE WORKING DILIGENTLY ON THE ISSUES YOU ALL SO NICELY POINTED OUT. WHY DO ALL OF YOU HAVE TO BE SO CRITICAL? I MEAN DO YOU LIKE IT WHEN SOMEONE TRIES TELLING YOU HOW TO DO YOUR JOB WHEN YOU ALREADY KNOW WHAT YOU’RE DOING? I THINK NOT. LET’S WOOSAH A MINUTE AND THINK ABOUT HOW WE CAN MAKE THINGS A LITTLE EASIER FOR OURSELVES BY BEING HUMANE. IT STEWS MY CRAW TO READ SUCH UTTER POOPY COMMENTS BY ALOT OF YOU WHEN YOU HAVEN’T A CLUE AS TO HOW YOU CAN HELP US MAKE THINGS BETTER FOR YOU OUR VALUED CUSTOMERS. PLAIN AND SIMPLE FOLKS, PLEASE BE PATIENT. THAT’S THE KEY TO EVERYTHING BEING WORKED OUT. AMP’D GIVES MASSIVE AMOUNTS OF CREDITS TO YOUR BILLS WHEN THEY CAN BUT IF YOU’RE A DOODY HEAD TO THEM THEN THEY AREN’T AS OBLIGED TO HELP OUT. THE WORLD WASN’T BUILT IN A DAY SO PLEASE HELP US HELP YOU BY BEING COURTIOUS AND UNDERSTANDING. WE ARE WORKING AS HARD AS WE CAN TO WORK THINGS OUT BUT CAN’T DO IT ALONE. WE ARE ALL CHILDREN OF GOD AND NEED TO HELP EACH OTHER OUT WHEN WE CAN. CONTINUE TO BE BLESSED!!!

Let me tell you for two weeks I have tried to get through online and on the phone to “top” up my pay as you go phone. Wait HOURS only to be told system down and No we do not know when it will be back up. 2 weeks now my son has gone without a phone because I cannot put credit on it. I understand they are a new company perhaps they should have worked out the kinks before offering their services. I did get my refund but it took nearly 4 months and many emails and YES I DID DO EVERYTHING RIGHT…dotted all the I’s and crossed all the T’s thank you very much if ANYONE knows how I can add credit to this phone please post something here so I can get some use out of this phone…which by the way has worked just fine from day one….

Dylan save your preaching for the soapbox you are not doing the Good Lord any favors by being condescending with your attitude. Speaking of which..yes I answer phones all day. I know all about people treating the person on the other end rudely but thats my job to be polite and friendly regardless of how the other person acts…so if you don’t like the job go find another one.

Dylan save your preaching for the soapbox you are not doing the Good Lord any favors by being condescending with your attitude. Speaking of which..yes I answer phones all day. I know all about people treating the person on the other end rudely but thats my job to be polite and friendly regardless of how the other person acts…so if you don’t like the job go find another one.

I’m sorry but regardless of weather or not this business is new, when people pay for service they should expect to recieve that service. ANY PROFESSIONAL will know that customer service is essential to success. you can pile excuses up higher than everest as to why things aren’t working as they should for what is obviously the majority of people out there, but the fact is that this is a BUSINESS and when you can’t adjust to handle the volume, have employess who attack your own customers by saying things like “you should all be ashamed of yourselves” or agree with someone who calls them IDIOTS than that is hardly the kind of professional or positive attitude that will win you new customers or create loyalty. When you see a string of posts that are almost entirely negative with the exception of employee posts or one random happy customer, its not that the customers are stupid but that there are serious problems with the company. you want suggestions? you have the customer complaints… those in themselves are suggestions to improve. we’re not going to come up with new cell phone designs or a new plan to help you employ better people. thats the company’s job if it wants to stay alive. Until things are fixed all the complaints and the honest warnings are well deserved. I personally agree with the the negative comments and until the company resolves these issues there is no good reason why any new customer should choose this company over other competitors out there who can provide them with adequate and honest straight forward service without all the garbage and the hassel. There are other people out there who work hard for their money and expect good service. you can hardly expect them to be patient or willing to pay for problems that out weigh the benefits.

being a horrible company seems to be its forte.

MSNBC article:
Amp’d Mobile faces $100,000 fine
FCC says company failed to protect consumers’ personal calling records
MSN Tech and Gadgets

Updated: 3:48 p.m. ET March 28, 2007
WASHINGTON – The Federal Communications Commission is proposing a $100,000 fine against Amp’d Mobile Inc., the wireless phone company aimed at the youth market, for failing to protect consumers’ personal calling records from thieves.

The proposed fine is at least the fourth such action since January by the FCC against U.S. companies for failing to comply with rules requiring that consumer phone records be protected by internal safeguards. The FCC promised “aggressive, substantial steps” to crack down on phone companies that fail to protect such records.

Amp’d Mobile assured the FCC in a letter in February that its internal procedures did protect customer phone records but did not specify those procedures. The company did not return telephone messages and e-mails The Associated Press left Wednesday at its Los Angeles headquarters, its Washington lawyer’s office and its public relations firm.

I agree with everyone that says amp’d sucks cause it does. I bought my jet at Bestbuy.com so i didn’t need to wait for a rebate or anything i got it for $107.38 or something like that but wow the service is ok for a while but then it goes out on me i’m still waiting for customer support to answer i been on the line for like 25 mins and still nothing this shit sucks my phone just won’t connect to the server so i can’t ppt or anything well i really just want to brake this phone and go back to cingular (hope it happens).

I agree with everyone that says amp’d sucks cause it does. I bought my jet at Bestbuy.com so i didn’t need to wait for a rebate or anything i got it for $107.38 or something like that but wow the service is ok for a while but then it goes out on me i’m still waiting for customer support to answer i been on the line for like 25 mins and still nothing this shit sucks my phone just won’t connect to the server so i can’t ppt or anything well i really just want to brake this phone and go back to cingular (hope it happens).

nd oh yes i had unlimited test message 7

nd oh yes i had unlimited test message 7

DYLAN…
AMPD SUCKS BALLS AND DONT GIVE ME SHIT ABOUT PEOPLE WORKING 24 HOURS A DAY.
1. Apparently it got service in my home town when I asked the wonderful online livechat customer diservice… it doesnt.
2. I called and cancelled my phone. and… I got charges for the next three months.
3. You guys got rid of your live chat because everyone hates your bull company
4. I live in LA and I’m sure you don’t release your address because people would be storming in and complaining.
5. I’m currently on hold waiting for someone to get my call, it’s been an hour so far
6. I’m filing a law suit!

Well I purchased 2 ampd mobile Hollywood pay as you go phones (one in Nov 06/ one in Dec 06) from Circuit City. I thought it was a good deal considering the rebate. I never received a rebate for either phone just a post card stating that my phone(s) was not “A QUALIFYING PRODUCT”. Bull SH*T, but as with all the other reviews the customer service is terrible and I do hope they fix the problems they are having with CS.

With that said my phone is awesome. As long as my phone doesn’t mechanically fail on me where i would have to call CS I would be okay. Great reception, clear calls(no dropped calls), ptt works great, pictures, mp3, and the entertainment kick ass. I love this phone but damn PLEASE FIX YOUR CUSTOMER SERVICE.

I got ampd for my daughter . First the angle phone quit working replacement was supposed to be sent waited over 3 weeks for new one.Second phone quit within 3 months was told I would have to return to Kyocera . Kyocera informed me it would take at least 4 weeks. Called ampd to cancle service was told no charges for early canclation but not to cancle until # was ported over which took 2 weeks. Called to cancle service was told 150.00 fee would be charged showed no record of discussing dropping charges. MAKE SURE YOU GET IT IN WRITTING BECAUSE THEY LIE!!!!!!!!!!!!!!!!!!! I ALSO SPENT MANY HOURS ON HOLD.

Dylan, stop preaching. I tried to place an order through Amp’d and they authorized my debit card two times, yet no order shows in their system and they are claiming it will be 3-5 days before they release my card. I don’t care how fast a company is growing, their kind of problems are inexcusable. GREED is their problem, if they couldn’t manage their customer base, the should have paired down their sales until they could at least MODERATELY keep up, but they were too greedy to do so. I don’t think anyone is criticizing any INDIVIDUAL person who works for Amp’d, but who ever was making deciscions (or not making them) will cost the company greatly once the fines and lawsuits start coming in. Not to mention the other companies who will eventually push them out of the market if they don’t clean up their act PRONTO.

Dylan, stop preaching. I tried to place an order through Amp’d and they authorized my debit card two times, yet no order shows in their system and they are claiming it will be 3-5 days before they release my card. I don’t care how fast a company is growing, their kind of problems are inexcusable. GREED is their problem, if they couldn’t manage their customer base, the should have paired down their sales until they could at least MODERATELY keep up, but they were too greedy to do so. I don’t think anyone is criticizing any INDIVIDUAL person who works for Amp’d, but who ever was making deciscions (or not making them) will cost the company greatly once the fines and lawsuits start coming in. Not to mention the other companies who will eventually push them out of the market if they don’t clean up their act PRONTO.

FIRST OFF LET ME APOLOGIZE TO ANYONE FEELING AS THOUGH I WAS “CONDESCENDING” IN MY POSTS. THAT IS NOT NEARLY MY INTENTION AT ALL. I AM HERE TO TRY TO SHED SOME TRUTH ON THE MATTERS AT HAND AND HELP OUT AS BEST I CAN. I KNOW ALOT OF THE 611 REPS ARE NOT ENTIRELY HONEST WITH YOU AND I AM NOT ONE OF THEM. I AM A MANAGER OF A STORE WHOM IS A RECIPIENT OF THE SAME LIES AND NONSENSE YOU PEOPLE RECIEVE. I’M NOT ONE FOR NAME CALLING BUT THERE ARE ALOT OF UNDERQUALIFIED AND UNDERTRAINED IDIOTS WORKING FOR US AND I AGREE WITH ALOT OF YOU BUT WHEN PEOPLE START USING SUCH HARSH PROFANITY THAT’S WHERE I DRAW THE LINE. I KNOW NO ONE IS PERFECT BUT UNDERSTAND THIS, I DEAL WITH THESE DISGRUNTLED CUSTOMERS FACE TO FACE DAILY, NOT THROUGH A PHONELINE. I’VE BEEN PHYSICALLY ASSAULTED, HAD GUNS AND KNIVES PULLED ON ME FOR BEING A MERE MESSENGER AND FOLLOWING POLICIES SET FORTH BY MY CORPORATE OFFICE. YET I STILL TURN THE OTHER CHEEK AND HELP THE BEST WAY I CAN. I AM ONE OF THE MANY WHOM DO TRY TO MAKE A DIFFERENCE IN THIS COMPANY. I WISH I HAD THE DUTY OF ANSWERING THE PHONES ALL DAY, AT LEAST THE AMP’D CUSTOMERS WOULD HAVE ONE MORE QUALIFIED REP TO TEND TO THEIR NEEDS. I GO TO WORK EVERYDAY BECAUSE I LIKE HELPING PEOPLE. I DON’T WANT TO FIND ANOTHER JOB, I’VE BEEN IN THIS BUSINESS FOR A LONG TIME AND CAN HONESTLY SAY IT WAS THE SAME WAY WHEN I WORKED FOR NEXTEL WHEN THEY FIRST STARTED OUT. GLITCHES AND ISSUES ALL ACROSS THE BOARD. ALL I’M SAYING HERE IS DON’T SHOOT THE MESSENGER SO TO SPEAK. THE CUSTOMER IS RIGHT TO SEEK SERVICE FOR THEIR HARD EARNED MONEY, I DO. BUT I DON’T CURSE PEOPLE OUT AND DEGRADE MYSELF WITH UNITELLIGABLE REMARKS THAT MERELY ADD FUEL TO THE FIRE. I’M NOT HERE TO TAKE AMP’DS SIDE COMPLETELY, I KNOW FOR A FACT IF I WAS AT THE WHEEL OF THIS CORPORATION, THINGS WOULD BE DONE ALOT DIFFERENTLY. YOU ARE CORRECT WHEN YOU SAY CUSTOMER SERVICE IS THE MOST IMPORTANT THING IN BUSINESS. I WOULD CLEAN HOUSE IF I HAD THE POWER BECAUSE I’VE BEEN CURSED OUT BY THESE RUDE, IGNORANT REPS CALLING ON MY CUSTOMERS BEHALF. I GO THE EXTRA DISTANCE FOR EVERYONE BECAUSE I LIKE TO, NOT BECAUSE MY JOB TELLS ME TOO. HERE A LITTLE HELP, TRY CALLING 1-877-840-5229 AND PRESS OPTION 1. THIS IS A DIRECT DEALER SUPPORT LINE WHICH IS ALOT MORE PROFICIENT IN HELPING OUT WITH ISSUES THAN THE 611 OR THE 1-866 NUMBER. AND YES THE PAY AS YOU GO SYSTEM IS DOWN AND NO ONE SEEMS TO KNOW WHEN IT WILL BE BACK ON LINE. THEY HAVE PEOPLE ON IT 24-7 SO I’VE BEEN TOLD. AND MICHELLE, I AM NOT HURT OR ANGRY WITH YOUR COMMENTS WHAT SO EVER. I ACTUALLY TRIED TO GO BACK DOOR THROUGH MY CHANNELS TO HELP YOU OUT WITH YOUR DILEMMA BUT THEY DID TELL YOU THE TRUTH. I AM A HUMBLE SERVANT OF THE GOOD LORD AND FORGIVE YOU. I TRUELY MEAN IT WHEN I SAY CONTINUE TO BE BLESSED. IF ANY OF YOU HAVE QUESTIONS PLEASE FEEL FREE TO ASK AND I’LL DO MY BEST TO HELP YOU OUT. I DON’T GIVE UP VERY EASILY SO I CAN BE A VALUABLE ALLIE TO ANY OF YOU WHOM NEED IT.

Dylan, clearly people lashing out at you physically is inappropriate and you should notify the appropriate authorities, but those customers are looking at you as profiting off their back.

I made it a policy many years ago that I would never yell at or demean a customer service person, ESPECIALLY one who is probably making a few dollars over minimum wage, has no power to assist me in my problem and likely doesn’t deserve to be verbally assulted (but my policy is not to do it to anyone) and I have stuck by that for some time. I know it sucks to have to answer the customer service line of a company who is screwing with people’s money and I realize they are just trying to pay their bills as I am.

As such, small claims court has become my best friend. I document, document, document then HIT the real people responsible where it hurts.

Dylan, clearly people lashing out at you physically is inappropriate and you should notify the appropriate authorities, but those customers are looking at you as profiting off their back.

I made it a policy many years ago that I would never yell at or demean a customer service person, ESPECIALLY one who is probably making a few dollars over minimum wage, has no power to assist me in my problem and likely doesn’t deserve to be verbally assulted (but my policy is not to do it to anyone) and I have stuck by that for some time. I know it sucks to have to answer the customer service line of a company who is screwing with people’s money and I realize they are just trying to pay their bills as I am.

As such, small claims court has become my best friend. I document, document, document then HIT the real people responsible where it hurts.

I agree this company is the worst in customer service I’ve been with them since launch and it wasnt a bad deal, so i decided to get one for my little brother. Well then they gave me a 100 dollar plan and did not want tit started billing it automatically and now will not refund me and say oh well do you have proof that i ordered a cheaper contract.

I started to use emails they only reply with please call our 800 number and have the nerve at the end to ask if this answered my question.

I am sorry for the person who posted above thinks they work hard i am sure he does, but growing pains is service with the product and not customer servic3e lacking.

It finds me saddend to say this but if its the cost of hiring more people to provide better customer service i would rather them outsource your jobs to Mabindi Tobaka in India in order to get more workers for the money..

So far these people are just like evreything that comes out of LA worthless.

I agree this company is the worst in customer service I’ve been with them since launch and it wasnt a bad deal, so i decided to get one for my little brother. Well then they gave me a 100 dollar plan and did not want tit started billing it automatically and now will not refund me and say oh well do you have proof that i ordered a cheaper contract.

I started to use emails they only reply with please call our 800 number and have the nerve at the end to ask if this answered my question.

I am sorry for the person who posted above thinks they work hard i am sure he does, but growing pains is service with the product and not customer servic3e lacking.

It finds me saddend to say this but if its the cost of hiring more people to provide better customer service i would rather them outsource your jobs to Mabindi Tobaka in India in order to get more workers for the money..

So far these people are just like evreything that comes out of LA worthless.

Yeah Amp’d sucks I get the phone and try and port my number over… bad idea. So i wait a week and a half and my phone is still not active so i say never mind with the port. So I sit on hold for about an hour and finnally get my phone active. They give me a new number and what do you know my phone works. Then after a month of not being able to access my Amp’d live i call and deal with the hold time to get that working. They tell me there was an error on my account and that i needed a new number so i do that after giving every one the new old one. Then i get set up on hybrid and still after being told it will be resolved soon and our technical crew are working on it I still have a incorrectly working phone. But now when i run out of minutes in the month because they are over charging me i am left with the choice to call for a credit. Now months later still a wrong working plan and crappy customer support. The only good things i can say is its on the verizon network so you get good coverage everywhere. If they could strighten out there problems they would be a nice company

Yeah Amp’d sucks I get the phone and try and port my number over… bad idea. So i wait a week and a half and my phone is still not active so i say never mind with the port. So I sit on hold for about an hour and finnally get my phone active. They give me a new number and what do you know my phone works. Then after a month of not being able to access my Amp’d live i call and deal with the hold time to get that working. They tell me there was an error on my account and that i needed a new number so i do that after giving every one the new old one. Then i get set up on hybrid and still after being told it will be resolved soon and our technical crew are working on it I still have a incorrectly working phone. But now when i run out of minutes in the month because they are over charging me i am left with the choice to call for a credit. Now months later still a wrong working plan and crappy customer support. The only good things i can say is its on the verizon network so you get good coverage everywhere. If they could strighten out there problems they would be a nice company

I got an ampd e816 a few months back and had many problems with the web browser.I called ampd customer service for help but they didnt have a clue as to what i was talking about,they didnt even know what a e816 hollywood was!I talked to at least 10 people from ampd customer care and tech support and none of them helped me in any way.I was actually lied to by one ampd cs rep,he said i couldnt use any memory card other then the one my phone came with but i soon found out that was a total lie!Every problem i have had with my e816 i have had to solve myself without ANY help from ampd.I am convinced that ampd mobiles cs is run out of some prison somewhere because not only do they not know what they are talking about but they are the most rude people you will EVER talk to!I recently tried to get through to ampd tech support but now they dont even pick up the phone or reply to emails.The live ampd cs chat through the ampd.com site is gone also.Avoid ampd mobile at all cost!

I got an ampd e816 a few months back and had many problems with the web browser.I called ampd customer service for help but they didnt have a clue as to what i was talking about,they didnt even know what a e816 hollywood was!I talked to at least 10 people from ampd customer care and tech support and none of them helped me in any way.I was actually lied to by one ampd cs rep,he said i couldnt use any memory card other then the one my phone came with but i soon found out that was a total lie!Every problem i have had with my e816 i have had to solve myself without ANY help from ampd.I am convinced that ampd mobiles cs is run out of some prison somewhere because not only do they not know what they are talking about but they are the most rude people you will EVER talk to!I recently tried to get through to ampd tech support but now they dont even pick up the phone or reply to emails.The live ampd cs chat through the ampd.com site is gone also.Avoid ampd mobile at all cost!

Dylan, I doubt that anyone here is actually mad at the customer service reps, we all know that it is the company to blame and not the reps personally.

That having been said, AMD SUCKS!!!!!!!!! I have personally spent more time on hold with this company than all other companies COMBINED in my LIFETIME – and I am NOT exaggerating. I have been a customer for 1 year and have YET to receive a billing statement from them either through email or postal. Their response was “we’re sending it check your spam folder” – well DUH its not in my spam folder. Now, I’ve added $20 in my pay as you go account and did not use my phone for a month and now my account is at ZERO??? I’ll never know what excuse AMPD used to take the money since I can’t get through to customer service and they refuse to send me billing statements, and since it is impossible to see usage online.

For anyone thinking of Amp’d, DON’T. Virgin Mobile provides vastly superior service/phones/customer support for about the same price. Save yourself a mountain of headaches and avoid Amp’d like the plague.

This company is right for a class action lawsuit.

PS – Dylan – PLEASE TURN OFF YOUR CAPS LOCK IT IS VERY ANNOYING AND VERY DIFFICULT TO READ.

I got Amp’d in February of this year. I got Pay-As-You-Go and the Hollywood. I had a little problem activating, but that was a minor inconvenience and it only took me a day to get my number up and running. Ever since I’ve had no problems with the service. I don’t get over charged or anything like that and I love Amp’d. It runs on the strongest network in my area, possibly the country. The only problems I had were activating my phone which ended up being my fault, and getting ahold of customer support. I hate customer support people. I don’t hate the people but I hate having to deal with them. I know that most want to help, they really do, but there isn’t much they can do so don’t give them s**t because it will get you nowhere. I waited forever to get a customer service person to, but I’ve always had to wait at least an hour to get a tech support person anywhere, even Dell where they have plenty of workers seeing as almost all their people are outsourced. As Dylan said, this is a brand new compnay, everything is not going to be perfect from the start.

I got Amp’d in February of this year. I got Pay-As-You-Go and the Hollywood. I had a little problem activating, but that was a minor inconvenience and it only took me a day to get my number up and running. Ever since I’ve had no problems with the service. I don’t get over charged or anything like that and I love Amp’d. It runs on the strongest network in my area, possibly the country. The only problems I had were activating my phone which ended up being my fault, and getting ahold of customer support. I hate customer support people. I don’t hate the people but I hate having to deal with them. I know that most want to help, they really do, but there isn’t much they can do so don’t give them s**t because it will get you nowhere. I waited forever to get a customer service person to, but I’ve always had to wait at least an hour to get a tech support person anywhere, even Dell where they have plenty of workers seeing as almost all their people are outsourced. As Dylan said, this is a brand new compnay, everything is not going to be perfect from the start.

DYLAN. You are full of shyt! I have been an amp’d dealer since July 2006. They have been playing the victim of our own succes BS card since I first started selling thier phones. Everyday I have customers who come in here and have rediculous bills. I try to call in to “dealer support” which is a complete joke just like customer service and no one ever has any answers. HOW HARD CAN IT BE TO HIRE SOME MORE CS REPS? Think about it!!!!!!!! There are millions of decent college kids who would love to be cs reps for amp’d. ITS SO OBvious that amp’d just doesnt give a f#ck! After 11 months of selling amp’d. I’m tired of it. The company just keeps saying what they are gonna do and never actually does anything. I am starting to think amp’d is a three guys in a basement smoking a bong and pulling lottery balls out of a maching when a credit check comes in.

I have experienced horrible service and have filed a report with http://www.rip-offreport.com, and suggest for more people to come forward with complaints because I knew I couldnt be the only one, but every time I have called they seem to make me think Im crazy for being concerned about a company that never activated my phone correctly, and to top it off my whole family signed up after me so we could all have better service, and we didnt recieve a bill for months and when we called they had no record of us. They finally after me calling three times sent the bill, but then to the wrong address. When I recieved it it was over 1200 dollars. Then one day-not a week, not three days, NO…one freackin day later my phone was shut off for not paying my bill!! This is some crap..I feel disgusted that they are still in business supplying more people with crappy service. Please do others a favor and file a report on rip-offreport.com if you were frauded by this company, it will help others, and possibly help you.

I am interested in filing a class action suit against Ampd Mobile. I, like many of the people on this site have been having horrible problems with the company. I need to know who else is interested. my email is nyc2kay8@aol.com.

I am interested in filing a class action suit against Ampd Mobile. I, like many of the people on this site have been having horrible problems with the company. I need to know who else is interested. my email is nyc2kay8@aol.com.

In the five days since i made my origional post my E816 Hollywood issues have gotten worse!The damn thing had problems from the beginning but it does not work at all now.PTT is gone,Web browser freezes and i cant make outgoing calls.The only thing i can do now is play some games on it.THIS SUCKS! I am going to ditch this crap phone for an Ampd Moto RAZR.I just hope the RAZR works better than the Hollywood does,if it doesn’t i know i wont get any help from ampd CS.The ONLY reason i am sticking with ampd is because they are the only prepaid broadband company out there right now.:(

In the five days since i made my origional post my E816 Hollywood issues have gotten worse!The damn thing had problems from the beginning but it does not work at all now.PTT is gone,Web browser freezes and i cant make outgoing calls.The only thing i can do now is play some games on it.THIS SUCKS! I am going to ditch this crap phone for an Ampd Moto RAZR.I just hope the RAZR works better than the Hollywood does,if it doesn’t i know i wont get any help from ampd CS.The ONLY reason i am sticking with ampd is because they are the only prepaid broadband company out there right now.:(

AMP’d BLOWS!!!
I signed up for the 30.00 plan and then moved up to unlimited. I was told, after a couple of months of overbillings from them not updating their system as to my upgrade, that I would be getting a large credit 900.00 + and it has not happened yet, 3 months and counting. Now, even though I am paid up monthly (actually a bit ahead), my phone is being turned off every few days and I have to call someone yet again to rectify, someone different each time. Beofre this I had to call each month to get my bills fixed, still screwed up. I am planning on taking legal action now and was told today that my phone would not be turned back on until their corporate billing issued the credit on my account that they are responsible for from months ago. Their mistake and I pay for it, even though I am paid ahead. Class-Action Suit anyone….?

AMP’d BLOWS!!!
I signed up for the 30.00 plan and then moved up to unlimited. I was told, after a couple of months of overbillings from them not updating their system as to my upgrade, that I would be getting a large credit 900.00 + and it has not happened yet, 3 months and counting. Now, even though I am paid up monthly (actually a bit ahead), my phone is being turned off every few days and I have to call someone yet again to rectify, someone different each time. Beofre this I had to call each month to get my bills fixed, still screwed up. I am planning on taking legal action now and was told today that my phone would not be turned back on until their corporate billing issued the credit on my account that they are responsible for from months ago. Their mistake and I pay for it, even though I am paid ahead. Class-Action Suit anyone….?

AMPD MOBILE IS THE WORST COMPANY EVER!!! BUILT AND RUN BY CORRUPT THIEVES AND LIARS! DO NOT SIGN UP WITH THEM! DO NOT LET THEM STEAL YOUR HARD EARNED MONEY! THEY ARE ALL CROOKS AND THEY KNOW IT. THEY HAVE NO CONSCIENCE, ARE PROUD TO BE CRIMINALS AND ARE LAUGHING IN EACH AND EVERY ONE OF THEIR CUSTOMER’S FACES ON THEIR WAY TO THE BANK. YES YOU HYPOCTITICAL, SANCTIMONIOUS, WEASEL _UCK “DYLAN,” THE COMPANY YOU “WORK” FOR HAS NO EXCUSE FOR THEIR ABYSSMAL CUSTOMER SERVICE, BOLD FACE LIES, INOPERABLE TECHNOLOGY, DROPPED CALLS, INFERIOR RECEPTION, AND “GHOST” MINUTES WHICH WILL APPEAR OUT OF THIN AIR TO RIP YOU OFF FOR THOUSANDS BEFORE YOU EVEN RECEIVE A BILL. GOD BLESS EACH AND EVERY ONE OF THEIR CUSTOMERS WHO HAVE BEEN SCREWED OUT OF THEIR MONEY AND CREDIT RATING. THIS IS NO JOKE, READ ALL THE OTHER POSTS, IT IS NOT BECAUSE THEY ARE “SUFFERING GROWING PAINS.” THEY ARE CORRUPT. THEY NEED TO BE PUT OUT OF BUSINESS. THEY WILL BLEED YOU DRY, KEEP YOU ON HOLD FOR HOURS, HOLD YOUR PHONE NUMBER HOSTAGE, FABRICATE CHARGES, AND MAKE NO APOPLOGIES FOR THEIR CRIMINAL CONDUCT. THEY BELIEVE THEY ARE UNTOUCHABLE AND ABOVE THE LAW. WHY DO YOU THINK THEIR CORPORATE OFFICE ADDRESS IS SO HARD TO OBTAIN? THEY DON’T WANT TO BE FOUND! I WILL BE MORE THAN HAPPY TO ORGANIZE A NATIONWIDE PICKET AT RETAIL LOCATIONS AND OUTSIDE THEIR “LOS ANGELES” OFFICES TO BOYCOTT THEIR PRODUCT AND FORCE THEM TO CEASE AND DESIST ALL BUSINESS OPERATIONS. LITIGATION WILL NOT STOP THESE CROOKS BUT PUBLIC OPINION HAS THE POWER TO SHUT THEM DOWN AND BLEED THEM DRY JUST LIKE THEY HAVE DONE TO THEIR CUSTOMERS…

Amp’d mobile sucks a fat one. I bought my phone at the end of april and when I went to print out my rebate the next day the rebate form was no longer online. After paying for 2 day delivery for my phone and not receiving it for 5 day’s I was a bit annoyed, add to the fact that it took 4 day’s to activate and now I customer service tells me too bad on the rebate, they can’t do anything for me. So now for the past 2 and a half weeks I have been trying to send back the phone. I have been lied to several times being told that they sent me a return box which I have never recieved. I even have messages left on my home phone from a CSR stating how he spent all morning processing my order…a big lie. So in order not to get charged extra money from amp’d I put a stop payment on them. I haven’t made it a whole month and they shut my phone off…i have a hybrid account. Oh I almost forgot, I was given another number to call to talk to someone who could help me but when I called to talk to this person I was hung up on…not once but several times. The final time the person thought that they had put me on hold but didn’t….I won’t go into the foul language this woman used to talk about me…which was a supervisor…but when she got back on the phone I told her I had heard everything she said…she said she didn’t care and hung up one me. So I really don’t care to hear Dylan say that they are understaffed and people are getting rude with them. Amp’d is taking in so much money from us they can afford to add some more staff.

Amp’d mobile sucks a fat one. I bought my phone at the end of april and when I went to print out my rebate the next day the rebate form was no longer online. After paying for 2 day delivery for my phone and not receiving it for 5 day’s I was a bit annoyed, add to the fact that it took 4 day’s to activate and now I customer service tells me too bad on the rebate, they can’t do anything for me. So now for the past 2 and a half weeks I have been trying to send back the phone. I have been lied to several times being told that they sent me a return box which I have never recieved. I even have messages left on my home phone from a CSR stating how he spent all morning processing my order…a big lie. So in order not to get charged extra money from amp’d I put a stop payment on them. I haven’t made it a whole month and they shut my phone off…i have a hybrid account. Oh I almost forgot, I was given another number to call to talk to someone who could help me but when I called to talk to this person I was hung up on…not once but several times. The final time the person thought that they had put me on hold but didn’t….I won’t go into the foul language this woman used to talk about me…which was a supervisor…but when she got back on the phone I told her I had heard everything she said…she said she didn’t care and hung up one me. So I really don’t care to hear Dylan say that they are understaffed and people are getting rude with them. Amp’d is taking in so much money from us they can afford to add some more staff.

Dylan,
Seriously dude, you need therapy or something. I mean, Amp’d must be paying you a lot of money to be their public defender. First of all, You are contradicting everything you say…..One minute it’s a great, young, company doing all they can…next they hire a bunch of idiot rejects who don’t know their rear-end from a hole in the ground. Get your story straight. And you saying you had weapons pulled on you and you were attacked etc….just goes to show how bad this company SUCKS. I mean, if a mobile company is capable of bringing someone to physical violence because their customer service is so bad then WOW…..THEY MUST REALLY REALLY SUCK BAD! So we should just keep paying this company and accept the lousy service? Yeah, you really need help!

Secondly, so…let me get this straight. Amp’d is providing crappy, horrible service to millions of customers (…and growing…let’s not forget about ALL THAT GROWTH that they can’t handle…) but we are all supposed to just ACCEPT it to make YOUR JOB easier?

Give me a break! EVERY person on here has EVERY RIGHT to be as angry as they are. If you have gone through half of what everyone on this post has gone through w/ this company, you’d probably be suicidal.

So shut up and go join an Amp’d Fan club Blog!

I joined this blog to give my own story of how AMP’D SUCKS, but Dylan said it all for me…..

Dylan,
Seriously dude, you need therapy or something. I mean, Amp’d must be paying you a lot of money to be their public defender. First of all, You are contradicting everything you say…..One minute it’s a great, young, company doing all they can…next they hire a bunch of idiot rejects who don’t know their rear-end from a hole in the ground. Get your story straight. And you saying you had weapons pulled on you and you were attacked etc….just goes to show how bad this company SUCKS. I mean, if a mobile company is capable of bringing someone to physical violence because their customer service is so bad then WOW…..THEY MUST REALLY REALLY SUCK BAD! So we should just keep paying this company and accept the lousy service? Yeah, you really need help!

Secondly, so…let me get this straight. Amp’d is providing crappy, horrible service to millions of customers (…and growing…let’s not forget about ALL THAT GROWTH that they can’t handle…) but we are all supposed to just ACCEPT it to make YOUR JOB easier?

Give me a break! EVERY person on here has EVERY RIGHT to be as angry as they are. If you have gone through half of what everyone on this post has gone through w/ this company, you’d probably be suicidal.

So shut up and go join an Amp’d Fan club Blog!

I joined this blog to give my own story of how AMP’D SUCKS, but Dylan said it all for me…..

i am a dealer and im telling you ampd customer service sucks i have reginal reps of ampd coporate just not answering my calls about problems there all liars and im going to cancel my dealership with them i cannot continue with a company that promisies the world and gives you nothing and does not stand with there product

i am a dealer and im telling you ampd customer service sucks i have reginal reps of ampd coporate just not answering my calls about problems there all liars and im going to cancel my dealership with them i cannot continue with a company that promisies the world and gives you nothing and does not stand with there product

YOU KNOW WHAT DYLAN, I DONT DOUBT UR JOB IS HARD, BUT LOOK AT AAAAAALLLLLL OF THESE COMPLAINTS…..NOT A SINGLE ONE HAS A POSITIVE REVIEW. MEANING SO FAR….YOU GUYS HAVE YET TO DO THINGS RIGHT!!!!! NOTE, I DONT MEANT DO A GREAT JOB, OR GO BEYOND THE CALL…..JUST TO DO UR JOB RIGHT!
I TALKED TO ONE GUY….ONE GUY…..MATT, WHO DID A GREAT JOB HE GAVE ME AN ADDITIONAL 5 BUCKS ON MY ACCOUNT BECAUSE THIS BITCH TOLD ME THAT I COULDNT GET MY COMPLIMENTAR 20 DOLLARS THAT YOU PROMISE IN THE ADD BECAUSE “THE SYSTEM WAS BEING UP DATED, AND NOW ITS ONLY TEN” HERES THE LIST OF ALL THAT SEEMINGLY EVERYONE HAS EXPERIENCED….
-LONG WAIT (EXCUSABLE DUE TO UNDERSTAFFING)
-CONSTANT MIS INFORMATION (IF THERES NOT THAT MANY OF U, WHY CANT YOU ALL HAVE THE SAME CORRECT INFO???)
-LACK OF CUSTOMER SERVICE (EVERYONE IS NOT CALLING TO CURSE U OUT!!)
- THE IMAGINARY MAIL IN REBATE!
I HAVE CALLED IN 4 TIMES IN 10 DAYS TO CONFIRM MY REBATE BECAUSE THEY CLAIM I DIDNT SEND THE ESN….BUT EVERY TIME I HUNG UP WITH A REP. THEYD TELL ME IT WAS AND ERRO R AND MY PAYMENT WAS BEIN PROCESSED. BUT WHEN I CALL BACK 2 DAYS LATER….THE SAME BULL SHIT!!
CAN U DEFEND THAT DYLAN??????? NO ONE, AND I MEAN NO ONE. HAS STATED THAT THEY HAVE RECIEVED A REBATE! ITS A FUCKIN SCAM TO GET U TO BUY THIER SHIT.
I JUST CALLED TODAY, IM GONNA CALL WEDNESDAY, AND IF THE SAME THING HAPPENS, ILL KNOW FOR SURE ITS A SCAM!!!!

Is Amp’d mobile Pay-As-You-Go service still down?
I plan to get it, plus I have the number to their main office in LA
Plus some people posted things about a guy named nate that is great and can get everything done for you. Here is the number for the office

310.575.2500
And for the guy named Nate here is his extension( I haven’t tried it myself so not 100% sure if it still works)
ext. 4052=Nate

Is Amp’d mobile Pay-As-You-Go service still down?
I plan to get it, plus I have the number to their main office in LA
Plus some people posted things about a guy named nate that is great and can get everything done for you. Here is the number for the office

310.575.2500
And for the guy named Nate here is his extension( I haven’t tried it myself so not 100% sure if it still works)
ext. 4052=Nate

Okay, I have to agree….Amp’d Mobile Customer Service bites the big one! I have spent lots of time on hold. I have the Hollywood edition and first my charger stopped working. Amp’d wanted to send me a new phone. I said no, I just need a charger. They could not just send me a charger. (my phone was only a couple of months old). I ended up contacting Motorola and after a few attempts, received a new charger. Now, my phone won’t charge at all and it won’t tell me when the battery is ready to die. I have to physically take the battery out and charge it in one of my kids phones (real pain in the butt). I have contacted Motorola and they suggested I go through Amp’d which I am trying to do but am loosing patience rapidly. It has been 22 days and I am still waiting. Funny how Customer Service doesn’t have a phone number or address for their Headquarters. I do appreciate the signal that I receive however am not satisfied with the service at all. I am willing to give them until the end of my contract and then we’ll see. I do have to say, Has anyone tried to cancel your internet service with Microsoft or Earthlink? Worse!!! Good luck to us all and remember the manufacturer of the phone should be able to offer assistance.

DYLAN, YOU HAVE A LOT OF NERVE TO JUSTIFY THE POOR PRODUCT AND SERVICES OF AMP’D. I DON’T CARE ABOUT HOW NEW YOUR COMPANY PRODUCT IS, THERE IS NEVER AN EXCUSE TO RIP OFF YOUR CUSTOMERS. I HAVE PURCHASED MANY ITEMS OVER THE YEARS FROM TELEPHONES, ELECTRONICS, VEHICLES, REAL ESTATE, ETC. I HAVE NEVER PURCHASED SUCH A USELESS ITEM AND DEALT WITH SUCH HORRIBLE CUSTOMER SERVICE AS AMP’D MOBILE. THERE IS NO QUESTION IN MY MIND THAT AMP’D HAS RIPPED OFF AND STOLEN OUR MONIES. IF YOUR COMPANY HAS THESE WELL DOCUMENTED AND LONGSTANDING PROBLEMS WITH A PRODUCT THEN…..YOU QUIT SELLING IT UNTIL YOU FIX THE PROBLEM. AND DYLAN, IF YOUR COMPANY CANNOT FIX THIS “PROBLEM”, THEN THE RIGHT THING TO DO IS TELL THE CUSTOMER THAT YOU CANNOT PROVIDE THE SERVICE AND THAT AMPD WILL BUY THE PHONE BACK SINCE AMPD CANNOT LIVE UP TO THEIR END OF THE AGREEMENT. I GUARANTEE YOU THAT IF I CALLED AMP’D TODAY AND WANTED TO PURCHASE THE HYBRID PLAN….YOU THIEVES WOULD SELL ME ONE KNOWING VERY WELL YOU CANNOT PROVIDE THE SERVICE. NO QUESTION IN MY MIND. THOSE OF YOU THAT READ THIS TRY IT AND SEE WHAT I MEAN. CALL THESE LOW LIFE THIEVES AND TELL THEM YOU WANT TO PURCHASE THE HYBRID 500 PLAN AND I GUARANTEE YOU THEY WILL SELL YOU ONE. IF YOU DON’T HEAR OR KNOW ANYTHING ELSE THIS SPEAKS VOLUMES. AMPD IS QUITE AWARE THEY HAVE A PLAN THAT DOES NOT WORK BUT YET CONTINUES TO SELL IT. I FERVENTLY HOPE THAT AMPD MOBILE IS SLAPPED WITH A CLASS ACTION LAWSUIT WHICH I ALSO HOPE IT LOSES AND IS BANKRUPTED. OF COURSE YOU SHOULD BE FIRED FOR YOUR PART IN THE CON GAME. IF YOU SPINELESS COWARDS AT AMPD REALLY CARED ABOUT YOUR CUSTOMERS, YOU WOULD BE ABLE TO BE CONTACTED. WHEN I CALLED THE CUSTOMER SERVICE AND ASKED ABOUT A NUMBER TO THE CORPORATE OFFICE, THE SUPERVISOR SAID HE DID NOT HAVE A NUMBER AND GAVE ME AN EMAIL. I EMAILED THE “CORPORATE OFFICE” AND OF COURSE…… THOSE SPINELESS RIPPOFFS DID NOT RESPOND. THE CALIFORNIA ATTORNEY GENERAL WILL BE HEARING FROM ME AND I HOPE THAT EVERYONE WHO READS THIS WILL ALSO CONTACT THE ATTORNEY GENERAL ALONG WITH CLASS ACTION LAWYER SO WE CAN STOP THESE THIEVES. AMPD MOBILE NEEDS TO BE PUT OUT OF BUSINESS AND THOSE SITTING IN THIS “CORPORATE OFFICE” COUNTING THE MONIES THEY HAVE STOLEN FROM US NEED TO BE PUT BEHIND BARS.

DYLAN, YOU HAVE A LOT OF NERVE TO JUSTIFY THE POOR PRODUCT AND SERVICES OF AMP’D. I DON’T CARE ABOUT HOW NEW YOUR COMPANY PRODUCT IS, THERE IS NEVER AN EXCUSE TO RIP OFF YOUR CUSTOMERS. I HAVE PURCHASED MANY ITEMS OVER THE YEARS FROM TELEPHONES, ELECTRONICS, VEHICLES, REAL ESTATE, ETC. I HAVE NEVER PURCHASED SUCH A USELESS ITEM AND DEALT WITH SUCH HORRIBLE CUSTOMER SERVICE AS AMP’D MOBILE. THERE IS NO QUESTION IN MY MIND THAT AMP’D HAS RIPPED OFF AND STOLEN OUR MONIES. IF YOUR COMPANY HAS THESE WELL DOCUMENTED AND LONGSTANDING PROBLEMS WITH A PRODUCT THEN…..YOU QUIT SELLING IT UNTIL YOU FIX THE PROBLEM. AND DYLAN, IF YOUR COMPANY CANNOT FIX THIS “PROBLEM”, THEN THE RIGHT THING TO DO IS TELL THE CUSTOMER THAT YOU CANNOT PROVIDE THE SERVICE AND THAT AMPD WILL BUY THE PHONE BACK SINCE AMPD CANNOT LIVE UP TO THEIR END OF THE AGREEMENT. I GUARANTEE YOU THAT IF I CALLED AMP’D TODAY AND WANTED TO PURCHASE THE HYBRID PLAN….YOU THIEVES WOULD SELL ME ONE KNOWING VERY WELL YOU CANNOT PROVIDE THE SERVICE. NO QUESTION IN MY MIND. THOSE OF YOU THAT READ THIS TRY IT AND SEE WHAT I MEAN. CALL THESE LOW LIFE THIEVES AND TELL THEM YOU WANT TO PURCHASE THE HYBRID 500 PLAN AND I GUARANTEE YOU THEY WILL SELL YOU ONE. IF YOU DON’T HEAR OR KNOW ANYTHING ELSE THIS SPEAKS VOLUMES. AMPD IS QUITE AWARE THEY HAVE A PLAN THAT DOES NOT WORK BUT YET CONTINUES TO SELL IT. I FERVENTLY HOPE THAT AMPD MOBILE IS SLAPPED WITH A CLASS ACTION LAWSUIT WHICH I ALSO HOPE IT LOSES AND IS BANKRUPTED. OF COURSE YOU SHOULD BE FIRED FOR YOUR PART IN THE CON GAME. IF YOU SPINELESS COWARDS AT AMPD REALLY CARED ABOUT YOUR CUSTOMERS, YOU WOULD BE ABLE TO BE CONTACTED. WHEN I CALLED THE CUSTOMER SERVICE AND ASKED ABOUT A NUMBER TO THE CORPORATE OFFICE, THE SUPERVISOR SAID HE DID NOT HAVE A NUMBER AND GAVE ME AN EMAIL. I EMAILED THE “CORPORATE OFFICE” AND OF COURSE…… THOSE SPINELESS RIPPOFFS DID NOT RESPOND. THE CALIFORNIA ATTORNEY GENERAL WILL BE HEARING FROM ME AND I HOPE THAT EVERYONE WHO READS THIS WILL ALSO CONTACT THE ATTORNEY GENERAL ALONG WITH CLASS ACTION LAWYER SO WE CAN STOP THESE THIEVES. AMPD MOBILE NEEDS TO BE PUT OUT OF BUSINESS AND THOSE SITTING IN THIS “CORPORATE OFFICE” COUNTING THE MONIES THEY HAVE STOLEN FROM US NEED TO BE PUT BEHIND BARS.

i FEEL THE SAME EXACT WAY. I SPEND MORE TIME HOLDING TO SPEAK TO SOMEONE THEN I SPEND WITH MY OWN KIDS. I AM TOTALLY FED UP WITH IT AND DID A LITTLE RESEARCH ON MY OWN. I HAPPEND TO FIND MR. ADDERTON’S DIRECT LINE AND ADRESS HERE IN L.A. IT WAS VERY SIMPLY POSTED ON A AMPD LINKED WEBSITE THAT SHOWED JOB OPPENINGS WITHIN AMPD. I HAVE PERSONALLY TRIED TO TALK TO HIM SO MAYBE HE CAN HELP ME WITH THE PROBLEMS I AM HAVING WITH MY PHONE. PLEASE TREAT THIS INFO WITH RESPECT.
1925 South Bundy Drive
Los Angeles, California 90025
Phone: 310.575.2500
Fax: 310.575.2501

Amp’d mobile is the worst company I have ever dealt with period. I don’t give a damn about them being a new company. Before you release any product or service it needs to be tested. CS needs to be settled immediately not a few years down the line. I got billed for a number that was not even mine to begin with. Charged for 14 minutes air-time for a phone that never got activated. If Amp’d doesn’t get their sh*t together and they start billing people and when people do not pay for a service they are not receiving, and it finally goes to their credit. I am almost positive that people are going to by-pass the BS legal system and filing a complaint with the BBB and they’re are going to be acts of violence. CS at amped mobile are to nonchalant with customers money and time. People don’t have all ****ing day to wait on the phone for Tech support just to get CS and get thrown back into the queue to wait even longer for Tech support. This company is weak. I will never do business with this company and neither will my company.

Hey Renee,im sorry to tell you that the problems with your Hollywood will most likely get MUCH worse.I had that phone for a few months and it died on me.It started with a few problems and quickly went down hill from there.I just got the ampd RAZR and this thing works much better than the Hollywood.Also as far as contacting the maker of the phone if you have problems,i tried to get some help from motorola when my e816 had its problems and they told me that Ampd were the only people that could help me at the time!When i told the moto rep that ampd CS does not pick up the phone or even reply to email they told me they would transfer me directly to an ampd tech support person but they could not get a hold of ANY ampd TS or CS rep at all! The Motorola people were very nice and they tried over and over again to get a hold of just one Ampd mobile rep but they had no luck…just like the rest of us.

worst company EVER….

worst company EVER….

Ampd mobile lost my phone number when I transfer over to their company. . I have two phone with unlimited calling. They have not given me my $200.00 rebate, they have charged me double money on my accounts and also charged me 400.00 for a purchase I did not make. I have been waiting 2 months to hear from the billing department . Every month I have problems with the bills and making payment over the phone. CS IS REALLY REALLY BAD. And when you mail in the payment it takes 3 weeks to hit your account. Be very careful of this company. I hate them queenloveborn@aol.com

I could go on for pages and pages, of all the problems, the time, and now the money this ampd is costing me. and they dont care. i want to scream. now they have my business number hostage also!!

and i’ve only had it less than 3 months!!!

LOL thanks for the props madmomma1

guess what? my ph is working! they must have new ppl bc wow i went through a place in their space – where the records got switched and my ph was under a strangers name! WEIRD

finally played ph roulette – thats when you redial over and over until a CS rep believed you and switched the acct back to me ( my SS# was correct on it so i covinced her)

from there on she was activating my ph
gave me a temp #
and now i am waiting today to activate my new #!

she even said to go ahead and mail the rebate even if it is a month overdue bc i was waiting to get the ph activated – she pointed out even if it gets denied atleast i tried :)

which is true – they may notice its late or they may not

atleast my ph works *semi content sigh*

i love this CSR – is it bad that i wait for her everytime? i got her email i should send her a present for listning to me – i was down to throwing childish tatrums when the automated system wouldn’t let me access my own account – you know the kind…where you end up on the floor with snot on the phone from wailing about how IT IS ME!!! ITS MY ACCT!!! THE COMPUTER LIES AND SWITCHES IT TO SOMEONEELSE!!!! NO ONE * EVER * beliveees meee!

ok i gtg i have a phone date for getting my ph under the new # with amp’d and then one with the post office so they postmark rebate for last month – that one may flop…

LOL thanks for the props madmomma1

guess what? my ph is working! they must have new ppl bc wow i went through a place in their space – where the records got switched and my ph was under a strangers name! WEIRD

finally played ph roulette – thats when you redial over and over until a CS rep believed you and switched the acct back to me ( my SS# was correct on it so i covinced her)

from there on she was activating my ph
gave me a temp #
and now i am waiting today to activate my new #!

she even said to go ahead and mail the rebate even if it is a month overdue bc i was waiting to get the ph activated – she pointed out even if it gets denied atleast i tried :)

which is true – they may notice its late or they may not

atleast my ph works *semi content sigh*

i love this CSR – is it bad that i wait for her everytime? i got her email i should send her a present for listning to me – i was down to throwing childish tatrums when the automated system wouldn’t let me access my own account – you know the kind…where you end up on the floor with snot on the phone from wailing about how IT IS ME!!! ITS MY ACCT!!! THE COMPUTER LIES AND SWITCHES IT TO SOMEONEELSE!!!! NO ONE * EVER * beliveees meee!

ok i gtg i have a phone date for getting my ph under the new # with amp’d and then one with the post office so they postmark rebate for last month – that one may flop…

Fuck Amp’d Mobile they real suck the phones are cheap and flimsy a very poor and bad design even their commercials lack the profile that other phone companys are providing

Fuck Amp’d Mobile they real suck the phones are cheap and flimsy a very poor and bad design even their commercials lack the profile that other phone companys are providing

I am filling a court case agaisnt Amp’d. If you are interested in getting your money back email me with Amp’d in the subject line.

My email is skater4ever@earthlink.net

Today was a good day for ampd + Machine.

Ampd got my ph activated under a new # ….. CSR was FREAKING AWEEESOME
he played metal gear trivia with me while i was holding so i was ok with being on the ph for 1+hr…
and he credited my acct back when the # had changed….
he was awesome – and i like the ph – freaking awesome reception – HAVE you seeeen the reception?…
ok so it took 1 m and 2 w to get it going but have you seen the RECEPTION?….
no ? well maybe when your phone works you will and let me tell you – it will be sweet

btw try the ampd live – video quality is good for the games – not perfect but its like a hidden TV in your palm.
but year the reception is so awesome – i switched from cingulair the so called No drop line network – BS!
Ampd gives me 4/+ bars everywhere and the push to talk + voice sen. is v. good
.

Today was a good day for ampd + Machine.

Ampd got my ph activated under a new # ….. CSR was FREAKING AWEEESOME
he played metal gear trivia with me while i was holding so i was ok with being on the ph for 1+hr…
and he credited my acct back when the # had changed….
he was awesome – and i like the ph – freaking awesome reception – HAVE you seeeen the reception?…
ok so it took 1 m and 2 w to get it going but have you seen the RECEPTION?….
no ? well maybe when your phone works you will and let me tell you – it will be sweet

btw try the ampd live – video quality is good for the games – not perfect but its like a hidden TV in your palm.
but year the reception is so awesome – i switched from cingulair the so called No drop line network – BS!
Ampd gives me 4/+ bars everywhere and the push to talk + voice sen. is v. good
.

I work for Ampd mobile in SoCal & I’LL tell you all- I am Freakn Pissed at Ampd- all the customers i have done my best to help with a cool new service & a (illusion) good business opportunity for myself. B.S. Ever since March I have been getting crazy bills, rude csr’s, 3 hr hold times to help customers & get this – the ULTIMATE AMPD MOBILE BILLING GLITCH:
I have A $ 1200 PHONE BILL- HOW THE HELL DO I HAVE A HUGEBILL WHEN I PURPOSELY CHOSE THEIR UNLIMTED PLAN FOR $150? – BUT I FIGURED IT OUT- SUBSCRIPTIONS & DOWNLOADS-
IF YOU DO AN ESN SWITCH-GO FROM ANGEL TO RAZOR & RAZOR TO MOTO Q-WATCH OUT!!!!!!!!!!-IN DEC I GOT THE ANGEL & BOUGHT GAMES & IN FEB I CHANGED TO THE RZR & DOWNLOADED MORE GAMES &IN APRIL I CHANGED TO THE Q-A REP ACTUALLY TOLD ME I WAS GONNA RECIEVE A CREDIT ON MY BILL FOR THE GAMES- BECAUSE THEY WERENT ON THE Q-YET & STILL ARE NOT.SO I FOUND OUT AMPD WAS BILLING ME FOR GAMES THAT WERENT EVEN ON MY PHONE-GAMES THAT I HAD DOWNLOADED ON THE ANGEL & RZR WERE ON MY BILL-
SO THERE ARE NUMEROUS BILLING GLITCHES-SO I WILL NEVER DOWNLOAD ANOTHER GAME OR ANYTHING FROM AMPD- & I WISH I NEVER EVEN GOT INVOLVED WITH THAT AMATEUR PETER ADDERTON’S COMPANY.

I work for Ampd mobile in SoCal & I’LL tell you all- I am Freakn Pissed at Ampd- all the customers i have done my best to help with a cool new service & a (illusion) good business opportunity for myself. B.S. Ever since March I have been getting crazy bills, rude csr’s, 3 hr hold times to help customers & get this – the ULTIMATE AMPD MOBILE BILLING GLITCH:
I have A $ 1200 PHONE BILL- HOW THE HELL DO I HAVE A HUGEBILL WHEN I PURPOSELY CHOSE THEIR UNLIMTED PLAN FOR $150? – BUT I FIGURED IT OUT- SUBSCRIPTIONS & DOWNLOADS-
IF YOU DO AN ESN SWITCH-GO FROM ANGEL TO RAZOR & RAZOR TO MOTO Q-WATCH OUT!!!!!!!!!!-IN DEC I GOT THE ANGEL & BOUGHT GAMES & IN FEB I CHANGED TO THE RZR & DOWNLOADED MORE GAMES &IN APRIL I CHANGED TO THE Q-A REP ACTUALLY TOLD ME I WAS GONNA RECIEVE A CREDIT ON MY BILL FOR THE GAMES- BECAUSE THEY WERENT ON THE Q-YET & STILL ARE NOT.SO I FOUND OUT AMPD WAS BILLING ME FOR GAMES THAT WERENT EVEN ON MY PHONE-GAMES THAT I HAD DOWNLOADED ON THE ANGEL & RZR WERE ON MY BILL-
SO THERE ARE NUMEROUS BILLING GLITCHES-SO I WILL NEVER DOWNLOAD ANOTHER GAME OR ANYTHING FROM AMPD- & I WISH I NEVER EVEN GOT INVOLVED WITH THAT AMATEUR PETER ADDERTON’S COMPANY.

IF YOU CHECK VALLEYWAG.COM OR SEARCH “PETER ADDERTON” IN GOOGLE NEWS- GUESS WHAT I BELIEVE THAT JOKE-WANNA BE “A true entrepreneur and visionary” THIS B.S.. TOOL-and the driving force behind the Amp’d experience, brand, business development, and innovative technology

IF YOU CHECK VALLEYWAG.COM OR SEARCH “PETER ADDERTON” IN GOOGLE NEWS- GUESS WHAT I BELIEVE THAT JOKE-WANNA BE “A true entrepreneur and visionary” THIS B.S.. TOOL-and the driving force behind the Amp’d experience, brand, business development, and innovative technology

PETER ADDERTON IS LOSING HIS JOB? CHECK IT ‘PETER ADDERTON-GOOGLE NEWS-WHAT DOES THIS MEAN FOR US DYLAN?

HELLO ALL, I HAVE GOOD NEWS! NOW LISTEN CAREFULLY AND I WILL TELL YOU HOW I GOT MY MONEY BACK. PLEASE REFER TO MY MAY 23 COMMENT FOR A LITTLE BACKGROUND.
LIKE YOU ALL, I GOT BURNED BY AMPD BUT I WAS DETERMINED TO GET MY DOLLARS AND THIS IS HOW I DID IT:
FIRSTLY, I PURCHASED MY PHONE AT THE END OF JANUARY AND PAID $256 AND CHANGE AND THEN TWO MORE MONTHLY PAYMENTS OF $30 FOR THE MONTHLY PLAN I HAD. AFTER I TOLD THEM OFF AND TOLD THEM THEY WERE NOT GETTING ANYMORE MONEY I WENT ABOUT GETTING THE MONEY BACK THAT THEY ALREADY HAD. I CONTACTED MY BANK WHO CARRIES MY CARD AND TOLD THEM I WANTED TO FILE A CLAIM FOR ‘SERVICES NOT RENDERED’. THIS A TERM THE BANKS USE FOR WHAT HAS HAPPENED TO US. YOU CAN DO THIS BY PHONE OR YOU CAN FAX IN YOUR COMPLAINT. I FAXED MINE TO THE ‘BILLING DISPUTES DEPARTMENT’ LAST WEEK. NOW IT IS IMPORTANT TO MAKE SURE YOU CONVEY TO YOUR BANK THE ATTEMPTS YOU MADE TO RESOLVE THE PROBLEM WITH AMPD. THE BANKS DO NOT LIKE TO GET INVOLVED IF YOU HAVE NOT MADE ATTEMPTS TO RESOLVE THE PROBLEM. I HAD DOCUMENTED OVER 30 CALLS TO AMPD TRYING TO GET THEM TO PROVIDE THE SERVICE I PAID THEM FOR TO NO AVAIL. I THEN MADE AT LEAST 5 ATTEMPTS TO GET MY MONEY BACK WHICH OF COURSE FAILED. MY BANK CALLED ME TODAY AND ADVISED ME THAT THEY HAVE REFUNDED THE INITIAL $256 AND THE TWO $30 DOLLAR PAYMENTS WOULD ALSO BE CREDITED TO MY ACCOUNT. I WENT ONLINE TO MY CARD ACCOUNT AND INDEED THEY HAD CREDITED MY ACCOUNT. YESSSSSSS!!!! I WAS DETERMINED TO GET MY REBATE TOO AND THIS IS HOW I DID IT. I FOUND OUT THE COMPANY WHO DOES THE REBATES, THE COMPANY’S NAME IS ‘YOUNG AMERICA’, I GOT AHOLD OF THEM AND PESTERED THEM AND THEY FINALLY SENT ME MY $100 DOLLARS, YESSSSSSSS! I ALSO ADVISE YOU TO FILE A COMPLAINT WITH YOUR STATE ATTORNEY GENERAL’S OFFICE WHICH I DID ONLINE AND THE DEPARTMENT OF CONSUMER AFFAIRS AND THE BETTER BUSINESS BUREAU. THAT EXTRA $100 DOLLARS I WILL GET NOW BECAUSE OF THE REBATE I CONSIDER PUNITIVE DAMAGES FOR THE AGGREVATION AMPD CAUSED ME. GOOD LUCK AND LET ME KNOW IF THIS HELPED ANY OF YOU BY CONTACTING ME AT CHARLYBROWN875@SBCGLOBAL.NET. NOW GO AND GET YOUR MONEY LIKE I DID. (MY BANK EVEN THANKED ME FOR THE MANY YEARS OF BEING A CARDHOLDER). GO GET YOUR MONEY BACK!!!!!! GO.

HELLO ALL, I HAVE GOOD NEWS! NOW LISTEN CAREFULLY AND I WILL TELL YOU HOW I GOT MY MONEY BACK. PLEASE REFER TO MY MAY 23 COMMENT FOR A LITTLE BACKGROUND.
LIKE YOU ALL, I GOT BURNED BY AMPD BUT I WAS DETERMINED TO GET MY DOLLARS AND THIS IS HOW I DID IT:
FIRSTLY, I PURCHASED MY PHONE AT THE END OF JANUARY AND PAID $256 AND CHANGE AND THEN TWO MORE MONTHLY PAYMENTS OF $30 FOR THE MONTHLY PLAN I HAD. AFTER I TOLD THEM OFF AND TOLD THEM THEY WERE NOT GETTING ANYMORE MONEY I WENT ABOUT GETTING THE MONEY BACK THAT THEY ALREADY HAD. I CONTACTED MY BANK WHO CARRIES MY CARD AND TOLD THEM I WANTED TO FILE A CLAIM FOR ‘SERVICES NOT RENDERED’. THIS A TERM THE BANKS USE FOR WHAT HAS HAPPENED TO US. YOU CAN DO THIS BY PHONE OR YOU CAN FAX IN YOUR COMPLAINT. I FAXED MINE TO THE ‘BILLING DISPUTES DEPARTMENT’ LAST WEEK. NOW IT IS IMPORTANT TO MAKE SURE YOU CONVEY TO YOUR BANK THE ATTEMPTS YOU MADE TO RESOLVE THE PROBLEM WITH AMPD. THE BANKS DO NOT LIKE TO GET INVOLVED IF YOU HAVE NOT MADE ATTEMPTS TO RESOLVE THE PROBLEM. I HAD DOCUMENTED OVER 30 CALLS TO AMPD TRYING TO GET THEM TO PROVIDE THE SERVICE I PAID THEM FOR TO NO AVAIL. I THEN MADE AT LEAST 5 ATTEMPTS TO GET MY MONEY BACK WHICH OF COURSE FAILED. MY BANK CALLED ME TODAY AND ADVISED ME THAT THEY HAVE REFUNDED THE INITIAL $256 AND THE TWO $30 DOLLAR PAYMENTS WOULD ALSO BE CREDITED TO MY ACCOUNT. I WENT ONLINE TO MY CARD ACCOUNT AND INDEED THEY HAD CREDITED MY ACCOUNT. YESSSSSSS!!!! I WAS DETERMINED TO GET MY REBATE TOO AND THIS IS HOW I DID IT. I FOUND OUT THE COMPANY WHO DOES THE REBATES, THE COMPANY’S NAME IS ‘YOUNG AMERICA’, I GOT AHOLD OF THEM AND PESTERED THEM AND THEY FINALLY SENT ME MY $100 DOLLARS, YESSSSSSSS! I ALSO ADVISE YOU TO FILE A COMPLAINT WITH YOUR STATE ATTORNEY GENERAL’S OFFICE WHICH I DID ONLINE AND THE DEPARTMENT OF CONSUMER AFFAIRS AND THE BETTER BUSINESS BUREAU. THAT EXTRA $100 DOLLARS I WILL GET NOW BECAUSE OF THE REBATE I CONSIDER PUNITIVE DAMAGES FOR THE AGGREVATION AMPD CAUSED ME. GOOD LUCK AND LET ME KNOW IF THIS HELPED ANY OF YOU BY CONTACTING ME AT CHARLYBROWN875@SBCGLOBAL.NET. NOW GO AND GET YOUR MONEY LIKE I DID. (MY BANK EVEN THANKED ME FOR THE MANY YEARS OF BEING A CARDHOLDER). GO GET YOUR MONEY BACK!!!!!! GO.

Ok in response to Ampd being brand new… Helio was brand new, and they cleaned house. They make sprint and verizon look pathetic.

Seriously excuses like we’re new, are the reason why everyone is saying shit about this crappy phone company.

No one should be ashamed of themselves, these are your customers you are talking down to. Great you work for AMPD do something to fix their problems of don’t voice your opinion at all.

Not only does AMPD have shitty technology, they have dickheads like this Dylan character talking down to the customers who are unsatisfied with this bullshit excuse for a phone company.

Making excuses about why something isn’t working only satisfies a person for a second, then the next second we find out another problem with this phone company.

I’m done now, I’m sure alot will agree with what I just said, for the haters, go suck an egg.

Ok in response to Ampd being brand new… Helio was brand new, and they cleaned house. They make sprint and verizon look pathetic.

Seriously excuses like we’re new, are the reason why everyone is saying shit about this crappy phone company.

No one should be ashamed of themselves, these are your customers you are talking down to. Great you work for AMPD do something to fix their problems of don’t voice your opinion at all.

Not only does AMPD have shitty technology, they have dickheads like this Dylan character talking down to the customers who are unsatisfied with this bullshit excuse for a phone company.

Making excuses about why something isn’t working only satisfies a person for a second, then the next second we find out another problem with this phone company.

I’m done now, I’m sure alot will agree with what I just said, for the haters, go suck an egg.

to every one that wanted revenge on ampd and prove our point that they are f in liars they have just filed bankrupcy i know this i ve been fighting with them invested alot of money in opening a dealership and they were not paying commisions or taking care of my customers i recently filed a lawsuit to break the contract now they are not paying any of there dealers who put up all there money and stayed on the phone for hours trying to take care of there customers there ceo should be investigated he resigned on friday taking a lump sum of money and walking out

***Get you money back like I did, read June 1, 2007 from “Grandmaster”*** Let me know if it works for you like it did for me.

***Get you money back like I did, read June 1, 2007 from “Grandmaster”*** Let me know if it works for you like it did for me.

We got a contract with amp’d in april. our phones are now disconected
for a 800.00 bill. We were on plan we never asked for. We also bought 5 prepaid amp’d for our kids. 3 angels and 2 jet. We never got the rebates. If these ppl are bankrupt can we get all of our money back. They say we never paid for the activation fee. My husband pay the day he got the phones on contract. We thought we had free mobile to mobile.
We didnt. My husband is a soldier in the Army. I am about to let the military know about them. So no other military members will use amp’d.
I went thru 3 phones. The first phone was set up to another account.
the second broken. Is there a way we can take the phones to another company? even if its prepaid. its better than amp’d robbing us.
I rather pay 25 cents a min prepaid. We barely used our phones.
just to call each other. and they charged us big time.
I will fight them on this bill. But if I can get the phones unlocked, I defnitely will use another provider. Phones cost to much. does any one have any advice. We have to have cells we have kids and my husband is in charge of soldiers. They have to be able to get in touch with him at anytime.
you can email me at..cassandra.boswell@us.army.mil

Well i do have some positives about the last few weeks. finally after my 6TH…..THATS 6TH time calling the rebate center i finally got my rebate processed!!! thats freekin rediculous!!

And as for my hollywood, well the camera is basically fucked up all the time! i REALLY dread the process of gettin this taken care of.

though i do have to admit, as a PRE PAID customer, i do enjoy all they have to offer. like the lil bush and all that crap.

i think its safe to say that we all enjoy what ampd mobile offers….the tv, the radio, games and crap…..
but with the extremely crappy service and billing rip offs, theres only an ounce of pros and ton of cons!

Well i do have some positives about the last few weeks. finally after my 6TH…..THATS 6TH time calling the rebate center i finally got my rebate processed!!! thats freekin rediculous!!

And as for my hollywood, well the camera is basically fucked up all the time! i REALLY dread the process of gettin this taken care of.

though i do have to admit, as a PRE PAID customer, i do enjoy all they have to offer. like the lil bush and all that crap.

i think its safe to say that we all enjoy what ampd mobile offers….the tv, the radio, games and crap…..
but with the extremely crappy service and billing rip offs, theres only an ounce of pros and ton of cons!

READ
‘GRANDMASTER’ DATED JUNE 1, 2007 ON HOW TO GET YOUR MONEY BACK AND GO TO THE BETTER BUSINESS BUREAU AND FILE A COMPLAINT LIKE I DID! KEEP ME POSTED.

AMP’d is the worst phone company I have ever used!!! They completely screwed up my bill and instead of fixing it, they sent me to the collection agency. I keep getting promises that they are working on the problem and they never fix it! I call their office every other day now, and the bill still isn’t fixed. Plus, they REFUSE to remove my balance from the collection agency, even though they have admitted that the balance is INCORRECT! They refuse to tell me how I can reach corporate or their legal department. They advised me to GOOGLE search for the corporate address. That is how I found this website. They are the absolute worst phone company ever!! DO not sign up with them unless you like throwing your hard-earned money down the toilet. They are incompetent, unreliable, and stupid. Since when is it legal to send someone to a collection agency for a balance that they know is not correct??? I am in complete distress right now. I just want someone to fix my bill so I can pay the amount due and get on with my life! Looks like I am going to have to take them to court…… BEWARE of AMP’d. They will eat you alive.

Does anybody here know how to get access to “The Vault”/adult content on the ampd mobile web browser?I just noticed today that my new ampd razr doesn’t have access to adult web pages.I tried to get to the Playboy.com site and i got a message that read “Access to the vault isn’t allowed on this account,go to the my account part on the ampd.com website to change your personal settings”.I went to the ampd.com site and THERE IS NO WAY TO CHANGE THESE SETTINGS!I emailed ampd customer care and they told me the same damn thing the message did on my phone.I emailed them again and went into great detail about how there is NO WAY to change the adult content settings from the ampd site but they did not understand a thing i was talking about and it seems these ampd CS people dont even have access to the internet from the ampd offices!!!The thing that makes me angry about this is that ampd can block out any web sites that they see as profane.If anybody knows how to access “The vault” i would greatly appreciate it if you could tell me how you did it.As always ampd is no help at all.

Amp’d Mobile:

1925 South Bundy Drive
Los Angeles, Ca. 90025
310-954-8841 Primary Number
310-575-2593 Fax

Other numbers: 310-413-2956 , 877-840-5229

Ask for Tabitha Saucier, Ena Roque_Vizzini, Stephanie Smith or better yet, ask for Mr. Adderton who is the company president. Rumor is, he stepped down.

I have filed a complaint against them with the BBB, DCA and the PUC. All three are looking into this companies dealings. Be advised that this company has filed for bankruptcy on June 1, 2007. If you read “Grandmaster” dated June 1, it will explain how I got my money back from these rip-offs. Good luck and do not let these thieves get away with your money, I got mine back! If you used a credit card for these services, your credit card dispute and fraud department is supposed to help you. Document all calls and conversations you have with Amp’d mobile like I did, you will need them. Let me know how things go for you or if you need more info.

YEAH…last year for my bday my aunt got me the ampd mobile angel phone. Its pretty, its neat that it has all this cool stuff with it…. but I’m supposed to have a contract for like two years w/them……And in the last few months my phone has all but died on me. It randomly shuts off and you can’t get it to turn back on, so you have to mess with the battery for like ever and a day to get it back on. It only works on speaker phone now. And not to mention the bill is OUTRAGIOUS. I’ve called customer service countless times. 1st I’m told I’d recieve a new phone in 7-10 biz days, then I’m told it takes 3 weeks, then I’m told b/c there was some problem…I have to wait til the end of next week. If I don’t get a replacement phone, I’m going to tell them to shove the contract up their…nose…and I’m getting a cricket phone…. b/c with that its at least a little more predictable. And I know I won’t be stranded on the side of the road or something praying my phone works.

YEAH…last year for my bday my aunt got me the ampd mobile angel phone. Its pretty, its neat that it has all this cool stuff with it…. but I’m supposed to have a contract for like two years w/them……And in the last few months my phone has all but died on me. It randomly shuts off and you can’t get it to turn back on, so you have to mess with the battery for like ever and a day to get it back on. It only works on speaker phone now. And not to mention the bill is OUTRAGIOUS. I’ve called customer service countless times. 1st I’m told I’d recieve a new phone in 7-10 biz days, then I’m told it takes 3 weeks, then I’m told b/c there was some problem…I have to wait til the end of next week. If I don’t get a replacement phone, I’m going to tell them to shove the contract up their…nose…and I’m getting a cricket phone…. b/c with that its at least a little more predictable. And I know I won’t be stranded on the side of the road or something praying my phone works.

I just want to post a warning to anybody that has a 1GB Micro SD card in the ampd phone they might have.I have been using a 1GB Micro SD card on my Ampd razr and stored some pictures on it…no problem.Then the other day i decided to copy a bunch of music to my phone from my pc….big problem!I played the music on my phone to make sure everything was copied correctly and it was fine until i turned the phone off for a while.When i turned the phone back on and tried to play the music it said the files were CORRUPTED!!!Every single file i had on the 1 Gig card was gone!This is the same damn problem i had with my ampd Hollywood phone and it turned out that the biggest amount of memory the phone could use was 512mb,this is the same case with my ampd razr!I popped in a 512mb micro sd card and copied some music to the phone,turned it on and off a few times and everything is working fine,files are still there.I would have been royaly pissed if i bought the songs from ampd live for a buck each.Be warned to only use 512mb micro sd cards with your Hollywood or Razr.

I just want to post a warning to anybody that has a 1GB Micro SD card in the ampd phone they might have.I have been using a 1GB Micro SD card on my Ampd razr and stored some pictures on it…no problem.Then the other day i decided to copy a bunch of music to my phone from my pc….big problem!I played the music on my phone to make sure everything was copied correctly and it was fine until i turned the phone off for a while.When i turned the phone back on and tried to play the music it said the files were CORRUPTED!!!Every single file i had on the 1 Gig card was gone!This is the same damn problem i had with my ampd Hollywood phone and it turned out that the biggest amount of memory the phone could use was 512mb,this is the same case with my ampd razr!I popped in a 512mb micro sd card and copied some music to the phone,turned it on and off a few times and everything is working fine,files are still there.I would have been royaly pissed if i bought the songs from ampd live for a buck each.Be warned to only use 512mb micro sd cards with your Hollywood or Razr.

I GOT MY AMPD PHONE AT BESTBUY IN FEBUARY, THE MOTO RAZAR. I WAS EXCITED ABOUT THE PHONE BECAUSE OF WHAT FEATURES THEY OFFERED AND EVERYTHING. MY FIRST BILL WAS COOL ONLY 100, BUT THEN I GET MY NEXT BILL THAT WAS OVER 1,000. IM LIKE WHAT THE HELL IS THIS? AMPD SAID THAT I HAD GONE OVER MY ALLOWED MINUTES. BUT GET THIS PEOPLE, THEY DONT TELL YOU THAT THOSE ANYTIME MINUTES, CANT BE USED AT ANYTIME. SO THEY CHARGE ME FOR ALL THESE NIGHT TIME MINUTES. I THOUGHT YOU COULD USE ANYTIME MINUTES ANYTIME? THERE IS NO WAY OF KEEPING TRACK OF YOUR MINUTES THAT YOU HAVE USED ON THESE PHONES ACTURATELY. LIKE EVERYONE ELSE I CALLED THE COMPANY AND THEY SAID THAT EVERYONE IS HAVING A PROBLEM WITH GOING OVER THEIR MINUTES. I FILED A REPORT WITH THE BBB BUT THAT DIDNT HELP BECAUSE THE LADY WAS A COMPLETE (YOU KNOW WHAT) UNSTEAD OF TRYING TO HELP ME SHE DISCONNECTS MY SERVICE ALL TOGETHER. I TALKED TO A LAWYER ABOUT EVERYTHING BUT PEOPLE WHAT EVERYONE FAILES TO REALIZE AND THAT WE SIGNED A ARBITRACTION AGREEMENT ITS IN THE CONTRACT THAT THEY SENT YOU BY EMAIL. SO THERE IS NO WAY TO FILE A CIVIL SUIT AGAINST THIS COMPANY! THE HELL WITH AMPD MOBILE I WISH THEY WOULD GO TO HELL!

I GOT MY AMPD PHONE AT BESTBUY IN FEBUARY, THE MOTO RAZAR. I WAS EXCITED ABOUT THE PHONE BECAUSE OF WHAT FEATURES THEY OFFERED AND EVERYTHING. MY FIRST BILL WAS COOL ONLY 100, BUT THEN I GET MY NEXT BILL THAT WAS OVER 1,000. IM LIKE WHAT THE HELL IS THIS? AMPD SAID THAT I HAD GONE OVER MY ALLOWED MINUTES. BUT GET THIS PEOPLE, THEY DONT TELL YOU THAT THOSE ANYTIME MINUTES, CANT BE USED AT ANYTIME. SO THEY CHARGE ME FOR ALL THESE NIGHT TIME MINUTES. I THOUGHT YOU COULD USE ANYTIME MINUTES ANYTIME? THERE IS NO WAY OF KEEPING TRACK OF YOUR MINUTES THAT YOU HAVE USED ON THESE PHONES ACTURATELY. LIKE EVERYONE ELSE I CALLED THE COMPANY AND THEY SAID THAT EVERYONE IS HAVING A PROBLEM WITH GOING OVER THEIR MINUTES. I FILED A REPORT WITH THE BBB BUT THAT DIDNT HELP BECAUSE THE LADY WAS A COMPLETE (YOU KNOW WHAT) UNSTEAD OF TRYING TO HELP ME SHE DISCONNECTS MY SERVICE ALL TOGETHER. I TALKED TO A LAWYER ABOUT EVERYTHING BUT PEOPLE WHAT EVERYONE FAILES TO REALIZE AND THAT WE SIGNED A ARBITRACTION AGREEMENT ITS IN THE CONTRACT THAT THEY SENT YOU BY EMAIL. SO THERE IS NO WAY TO FILE A CIVIL SUIT AGAINST THIS COMPANY! THE HELL WITH AMPD MOBILE I WISH THEY WOULD GO TO HELL!

We have been utilizing ampd for well over a year for our personal and business us (sales reps). We have only ever had one issue, and it was not the service but the phone. Which I might add, a new phone was promptly sent out. We don’t get dropped calls, there is no roaming, our sales reps are all over the country and do NOT miss any business.

Just my 411.

We have been utilizing ampd for well over a year for our personal and business us (sales reps). We have only ever had one issue, and it was not the service but the phone. Which I might add, a new phone was promptly sent out. We don’t get dropped calls, there is no roaming, our sales reps are all over the country and do NOT miss any business.

Just my 411.

I will add, all of our phones have the overdose package so I am NOT sure about pay as you go.

I will add, all of our phones have the overdose package so I am NOT sure about pay as you go.

Getting straight up pissed with AMP’D.

I signed up back in October for the End the Boredom ($50/mo) which entails 1000 “anytime” minutes, unlimited texts, and 2 months Overdose subscription). I got all this set up through Best Buy, which may have been my first mistake. Anyhoo, my first bill was for over $450. I wasn’t too happy about that. My bill eventually got to be around $975 even when I wasn’t using it on a regular basis and was making payments. I called (yet again), and after holding for well over an hour, the rep asked why I hadn’t signed up for Unlimited Nights for only $7 a month, which would’ve made my plan $57, not $450. There was nothing on the website offering this option, nor did Best Buy tell me about it. I couldn’t even add my usage anywhere near what they had calculated in the previous statements. I filed a complaint with AMP’D’s billing department and never heard back from them. This was back in January. I went ahead and changed to the Nights option and canceled the Overdose (which kept adding $20 my bill even though I wasn’t using it. I was told that it would automatically cancel after the first 2 months and I’d have to resubscribe if I wanted to continue it) and got the bill paid off. I’ve been making my regularly monthly payments, and I signed into my account a couple days ago and they’re saying that I owe over $250! What the hell? I’ve tried contacting them multiple times over the 611 and 866-811-0091 throughout the past few days and all I get is an automated message saying “We are closed at this time” and stating that their regular business hours are 7 days a week, closing at 6pm PST. I’m not a rocket scientist, but upon doing some calculations, 6pm PST translates to 8pm CST, and I’m calling well before that hour. Also, please correct me if I’m wrong, the Customer Service area on the website is down.

As far as the actual phone goes, I have the Hollywood. I’ve been pretty lucky with this particular one considering the first one the guy pulled out of the box at Best Buy wouldn’t even turn on. I love the features, so props to Motorola, really. Haven’t been having any troubles until recently. Sometimes it doesn’t like to charge, which can be a pain. Another strange thing that I noticed is that if it’s in my pocket for a bit, it gets super hot and it zaps the battery power almost clean. It’ll be fully charged in the morning, and by 10pm it’s beeping in the red, and I don’t even use it that much.

When it seems that everything is settled, more stupid shit pops up with something else. Is there someone in an office shaking a Magic 8 ball somewhere?

Dylan, I suppose all of the (sucessful) other carriers have gone bankrupt in their early years too?

OK i just had to chime in on this. Ampd mobile has the worst customer service I have ever encountered. I have been waiting on a refund since march of over 200.00 due to them debiting the money out of my account for an account that was not even mine. I have tried to speak with numerous supervisors, one of which basically was a few words from saying screw me. I have spoken with a supervisor named PJ who stated that he would see the refund through and needless to say that has still not happened. I am definately looking for ways to get a complaint through. Some lawyer should take this case on and look into all of these complaints because this is ridiculous.

OK i just had to chime in on this. Ampd mobile has the worst customer service I have ever encountered. I have been waiting on a refund since march of over 200.00 due to them debiting the money out of my account for an account that was not even mine. I have tried to speak with numerous supervisors, one of which basically was a few words from saying screw me. I have spoken with a supervisor named PJ who stated that he would see the refund through and needless to say that has still not happened. I am definately looking for ways to get a complaint through. Some lawyer should take this case on and look into all of these complaints because this is ridiculous.

Hey does anyone know if you can use a 2gb micro sd with the jet? Or the hero?

I think ampd mobile since they do aim their bussiness at teenagers is just trying to make cool phones and ok service cause how good of service does a 15 yr. old need to talk to his/her friends. Now when it comes to an adult you usually need it for work and more important communication and more reliable service so I suggest Verizon for the adults asthey are reliable their phones can be cool but not as much as like the jet or so but they are reliable. Thats my opinion atleast im going to buy a jet hopefully soon I don’t need super reliable service just something to keep in touch with people. BTW does anyone know if the jet or hero can take 2gb micro sd cards or what is their limits.

ampd mobile really do stinks. my bill doubled because they had never sent us one. once we got the bill and couldn’t make payment right away they turn off our service. now we can’t even get the phone back on. it has now been 30 days and no one will call us back. so now we have two phones that we can’t do noting with

ampd mobile really do stinks. my bill doubled because they had never sent us one. once we got the bill and couldn’t make payment right away they turn off our service. now we can’t even get the phone back on. it has now been 30 days and no one will call us back. so now we have two phones that we can’t do noting with

Amp’d suck! I got the phone last year. I switched from HELIO which was awesome phone company but a little pricey. Anyhow, i send in a 50 rebate on Sept. and it is June and my rebate is still freaking processing. I wait on the phone for hours, then get a a 2 minute conversation with a A-hole who does not even answer my question. WHen I cancelled my service they said my last bill will be a total of 350…then i get a nother bill next month saying i owe 750. I was charged for the minutes i used before that without including my plan. I HAVE NOT PAID IT AND WILL NOT PAY IT UNTIL THOSE ******* FIX THAT BS.

I WENT TO T -MOBILE I LOVE THE 5 FRIENDS FREE THING

HELIO IS GREAT TWO

AMP MOBILE just filed for bankrupcy…….DO you think they are more or less willing to give credits or rebaits even if it is justified?…….By the way the customer service reps that you talk with …….Dont even work for AMP MOBIL………They work for a company that AMP MOBIL hires to handle the customer service work……They also indicate that they will ask the home office!! to approve the credits or refunds……….They have NO Power and really dont care ……….because they do not work for the company!..I hope this company falls dead…….It would do us all a lot more good than staying in business and making our cell phone lifes a misery!..I do not have 4 hrs a day calling AMP MOBIL customer servvice lines!

Well first i guess i got what i deserved for taking the cheap route….I bought a plan from Ampd mobile through letstalk.com, for $37.95 the plan was an additional 50 bucks and s/h was free..but i shouldve known something was up when i went back to purchase another for a friend and letstalk.com, took ampd phones/services/plans off their site..Ha ha on me, well now ive had my phone for a month and a few days. Recently i have been experiencing depleting minutes, rude customer service, and vendors in the mall that dont know anything about why my plan is “”acting like a prepaid account” , instead of a “Hybrid account” (what a joke) now towards the end of this my phone has been turned off, when i tried to contact customer service via website, of course its saying, “unable to connect to server”, and I just read over the internet after i google it; that ampd mobile is going thru litigations/ bankruptcy etc…Im not sadden i just guess that Im one of the lucky ones that didnt get taken for a whole lot of money …..p.s. this matter really sucks , and its awful that a small company that had great reception failed at how they kept there books …

GET YOUR MONEY BACK LIKE I DID!!!!

Read June 1, 2007 from “Grandmaster”*** Let me know if it works for you like it did for me. ALSO SEE JUNE 13 FOR HOW TO CONTACT THE CORPORATE OFFICE. CUSTOMER SERVICE WILL NOT GIVE YOU THIS NUMBER BUT I WILL.

DO NOT LET THIS RIPPOFF COMPANY GET AWAY WITH YOUR MONEY. NOW GO AND GET YOUR MONEY BACK.

READ
‘GRANDMASTER’ DATED JUNE 1, 2007 ON HOW TO GET YOUR MONEY BACK AND GO TO THE BETTER BUSINESS BUREAU AND FILE A COMPLAINT LIKE I DID! KEEP ME POSTED.

HMMMM i have AMP’D also now i like the service i don not have problem with calls dropping etc etc.My issue with them is there having problems with there HYBRID’S End the Boredom, and they supposed to have figurd out the problem here is my issue my phone does not have enough minutes and Customer is no longer providing you with any :free” minutes you have to go to there tech dept who is the only one that can fix the problem.Problem is Tech is so backed up you can not get thru so here i amd current bil paid and can’t use my phone because tech support is busy. and is in another building. Such B”””””””

I HATE AMPD MOBILE.

i just happened to stumble across this page, but am happy to see that i am not the only one who HATES it.

first of all, they charged me twice on my first bill, then THREE TIMES last month, thereby freezing my bank account.

my phone stopped working the first week i got it, and they STILL have not given me a new one (six months later).

their customer service line is a MESS, and the operators are rude and inconserate.

i was not surprised to hear that they have gone bankrupt, and can only say that i hope the company goes under so i wont have to pay to break my contract.

and, just for the record, just because ampd is a ‘new’ company, that doesnt give them the right to faulty service. if they werent ready to handle the customer load, they shouldnt have launched the company.

I HATE AMPD MOBILE.

I HATE AMPD MOBILE.

i just happened to stumble across this page, but am happy to see that i am not the only one who HATES it.

first of all, they charged me twice on my first bill, then THREE TIMES last month, thereby freezing my bank account.

my phone stopped working the first week i got it, and they STILL have not given me a new one (six months later).

their customer service line is a MESS, and the operators are rude and inconserate.

i was not surprised to hear that they have gone bankrupt, and can only say that i hope the company goes under so i wont have to pay to break my contract.

and, just for the record, just because ampd is a ‘new’ company, that doesnt give them the right to faulty service. if they werent ready to handle the customer load, they shouldnt have launched the company.

I HATE AMPD MOBILE.

Grandmaster,

Would you please explain how you were able to contact Young America – the rebate company. I found the company phone number (800-533-4529), but they re-directed me to the Ampd rebate number (800-521-4081) which simply states to check the status on web-rebates.com/ampd and then hangs up.

Grandmaster,

Would you please explain how you were able to contact Young America – the rebate company. I found the company phone number (800-533-4529), but they re-directed me to the Ampd rebate number (800-521-4081) which simply states to check the status on web-rebates.com/ampd and then hangs up.

Ampd is absolutely disgusting! I’ve had them since Sept 2006. Nothing but probelms from the start. So I gave them some chances right from the start. My Angel phone was broken, they sent me another one. The next one was also broken, and so on and so on. I’m now on my 8th or 9th phone (I’ve lost count), and it’s broken. Ear piece speaker doesn’t work. The phone doesn’t charge all the way, never has. It turns on and off periodically, and various other problems. I bitched and complained until I got a “manager” who sent me a Hollywood instead. Got the Hollywood in less than 2 days (And I’m thinking YAY! I’M SO HAPPY!!!) BUT IT DOESN’T HAVE A BATTERY. So I call. They apologize credit my account and say it’s on it’s way in 7-10 business days. I wait and wait and wait. 2 weeks NOTHING. So I call again. again money to the account, NOW it’s on it’s way. NOTHING. that started back in mid April. Now I filed a complaint with the BBB. It’s June for fucks sake. 2 1/2 MONTHS to send a battery memory card and charger??? THAT’S AMPD FOR YA!
Now that I have the battery and stuff, I can’t even get anyone at customer service to even pick up. I’ve waited on hold for the last 4 days for HOURS. Once I actually talked to someone who said “you need technical support here let me transfer you!” and POOF she was gone and I was waiting on hold for another hour and a half.. then I just said SCREW IT and hung up.. I’m not even joking.

DON’T GET AMPD!!!

Ampd is absolutely disgusting! I’ve had them since Sept 2006. Nothing but probelms from the start. So I gave them some chances right from the start. My Angel phone was broken, they sent me another one. The next one was also broken, and so on and so on. I’m now on my 8th or 9th phone (I’ve lost count), and it’s broken. Ear piece speaker doesn’t work. The phone doesn’t charge all the way, never has. It turns on and off periodically, and various other problems. I bitched and complained until I got a “manager” who sent me a Hollywood instead. Got the Hollywood in less than 2 days (And I’m thinking YAY! I’M SO HAPPY!!!) BUT IT DOESN’T HAVE A BATTERY. So I call. They apologize credit my account and say it’s on it’s way in 7-10 business days. I wait and wait and wait. 2 weeks NOTHING. So I call again. again money to the account, NOW it’s on it’s way. NOTHING. that started back in mid April. Now I filed a complaint with the BBB. It’s June for fucks sake. 2 1/2 MONTHS to send a battery memory card and charger??? THAT’S AMPD FOR YA!
Now that I have the battery and stuff, I can’t even get anyone at customer service to even pick up. I’ve waited on hold for the last 4 days for HOURS. Once I actually talked to someone who said “you need technical support here let me transfer you!” and POOF she was gone and I was waiting on hold for another hour and a half.. then I just said SCREW IT and hung up.. I’m not even joking.

DON’T GET AMPD!!!

Hello Stacy,
So glad that somene has read my letter on this page. I see people keep complaining even after I told everyone how to get their money back. Like I said, I got all of my monies back and even got the rebate which I have decided to keep to teach Amp’d a lesson for my aggravation they caused. So I have actually gotten $100 more than my original cost. Belive me, I deserve it after what they put me through. To get ahold of Young America, call 952-294-6118 and ask for Kelley Gregory. If you cannot get ahold of her, call 952-294-6145 and speak to that person. I think his name is Randy, I do not have my notes in front of me. Make sure you are very kind and professional like I did and they will send you your money. Do not get cross or beligerent or it will not go well. Let me know how it goes for you. PEOPLE, GET YOUR MONEY BACK, DO NOT LET AMP’D RIP YOU OFF ANYMORE. READ, GRANDMASTED DATED JUNE 1, 2007.

Hello Stacy,
So glad that somene has read my letter on this page. I see people keep complaining even after I told everyone how to get their money back. Like I said, I got all of my monies back and even got the rebate which I have decided to keep to teach Amp’d a lesson for my aggravation they caused. So I have actually gotten $100 more than my original cost. Belive me, I deserve it after what they put me through. To get ahold of Young America, call 952-294-6118 and ask for Kelley Gregory. If you cannot get ahold of her, call 952-294-6145 and speak to that person. I think his name is Randy, I do not have my notes in front of me. Make sure you are very kind and professional like I did and they will send you your money. Do not get cross or beligerent or it will not go well. Let me know how it goes for you. PEOPLE, GET YOUR MONEY BACK, DO NOT LET AMP’D RIP YOU OFF ANYMORE. READ, GRANDMASTED DATED JUNE 1, 2007.

I’m sick of all yall people bashin ampd mobile.Ampd mobile has liberated all of you from the oppression of evil phone companies that want to rip you off,shame on all you ingrates!We need to stay the course with ampd mobile,it’s turning the corner with great new service and friendly customer care reps that do nothing but wait eagerly for your calls.If we abandon ampd mobile in this critical time,then our ampd Hollywoods and Jets would have died in vein,do you want that…DO YOU!?God Bless Ampd Mobile.

I’m sick of all yall people bashin ampd mobile.Ampd mobile has liberated all of you from the oppression of evil phone companies that want to rip you off,shame on all you ingrates!We need to stay the course with ampd mobile,it’s turning the corner with great new service and friendly customer care reps that do nothing but wait eagerly for your calls.If we abandon ampd mobile in this critical time,then our ampd Hollywoods and Jets would have died in vein,do you want that…DO YOU!?God Bless Ampd Mobile.

Get this. I’d had Amp’d for a few months, and had been through two Hollywood E816’s…was on my third. One day, I stop receiving phone calls. Later on that day, all the people that were trying to call me were getting some one else! Some other dude started getting all of my phone calls, voice mails, text messages, etc. The kid was legit, gave me his name and all of his info…it just turned out that Amp’d gave him my ESN (wtf?). Now today I can’t make calls, can only receive them (and can’t receive texts). I’ve spent hours upon hours on the phone with their customer service dept., and I don’t have time for this any more. I’m calling a lawyer.

Get this. I’d had Amp’d for a few months, and had been through two Hollywood E816’s…was on my third. One day, I stop receiving phone calls. Later on that day, all the people that were trying to call me were getting some one else! Some other dude started getting all of my phone calls, voice mails, text messages, etc. The kid was legit, gave me his name and all of his info…it just turned out that Amp’d gave him my ESN (wtf?). Now today I can’t make calls, can only receive them (and can’t receive texts). I’ve spent hours upon hours on the phone with their customer service dept., and I don’t have time for this any more. I’m calling a lawyer.

I wished that I would have read these post before signing up for the Pay As You Go with Ampd. I have never seen a Back*** Business like this… They are a BUNCH OF LIARS, CROOKS & THIEVES!!! I read all of the threads about how damn great Ampd Mobile was… (WTF) I used the phone for 4 days… Sure coverage was great! BUT>>> On the fifth day, a message from Verizon Wireless stating “You have reached Verizon Wireless… Your call will now be transferred to an external operator where your call “should” be connected using a credit card, calling card or collect.” (WTF) I had a $60.00 credit and last time I checked had $58.00 left! Called “Customer Service” on the same day… (That was a joke) “Customer Service Rep said they couldn’t find me by using my phone number and that he needed my social security number… My “full” social security number. (WTF) I replied “You don’t have my full social security number on pay as you go. He tried to give me this Bull**** story that he had over 3000 names with my same last name to look through and that they weren’t in alphabetical order… BLAH BLAH BLAH! He finally found my account less my social… Because I wouldn’t give it to him… Said my number had been changed (and I didn’t change it.) with a balance of $0 ( and I didn’t use it.)… Unfortunately, I can’t credit your account (so he said). He said that I would have to contact Tech Support dialing the same number that I just did when I called him… He said press options 2 and then 4… I asked “Can’t you transfer me?… No unfortunately I can’t do that he said.” (WTF) So I did call the same number 1-866-811-0091. BTW I have it memorized! I was told the same thing ” Unfortunately, I can’t credit your account for the unused minutes that is a technical problem… and you will need to contact Tech Support.” (WTF) I asked “I thought I had Tech Support!” No, I’m just Customer Care you will need to contact Tech Support. (WTF) Can you transfer me? Yes she says, then I was on hold for 1 1/2 hours the first time. I finally hung up because I was getting tired of waiting. I repeated this process until finally I get a message saying that it was after normal business hours. Now on Day Two, I try again on my quest for the non-existent Tech Support! Asked to speak to a supervisor… “Unfortunately, I can’t transfer you until “I GET YOUR SOCIAL SECURITY NUMBER”… (WTF) I got so pissed that I was in a rage… I went off! Eventually, I just hung up. I repeat the process over and over and over… ETC> Then I acquired a new number from a “Customer Care Rep.” for Tech Support. Same SH*T differant number. Only differance, I finally got to speak to an “Excellerated BLAH BLAH BlAH” (Supposed to be a Supervisor) With the same answer… Unfortunately, this is a Technical Support issue and you will have to speak to Tech Support… This has went on for over a week now. Customer Support lines have been down for a few days. And the CS link on the Ampd website doesn’t work either. I was still unable to use my phone or add any airtime because the system didn’t reconize my number. I have come to the conclusion that I have been ripped off! So, anyway I did file a complaint with LABBB and FCC… Not that it will do any good… Cause it’s been 4 days and they haven’t responded to that either! Why should they, Ampd Mobile is on it’s way out! They are protected under chapter 11 bankruptcy. So we can all forget about the rebates (DON’T EXPECT THEM IN THE MAIL!) We are all SCREWED!!!

I wished that I would have read these post before signing up for the Pay As You Go with Ampd. I have never seen a Back*** Business like this… They are a BUNCH OF LIARS, CROOKS & THIEVES!!! I read all of the threads about how damn great Ampd Mobile was… (WTF) I used the phone for 4 days… Sure coverage was great! BUT>>> On the fifth day, a message from Verizon Wireless stating “You have reached Verizon Wireless… Your call will now be transferred to an external operator where your call “should” be connected using a credit card, calling card or collect.” (WTF) I had a $60.00 credit and last time I checked had $58.00 left! Called “Customer Service” on the same day… (That was a joke) “Customer Service Rep said they couldn’t find me by using my phone number and that he needed my social security number… My “full” social security number. (WTF) I replied “You don’t have my full social security number on pay as you go. He tried to give me this Bull**** story that he had over 3000 names with my same last name to look through and that they weren’t in alphabetical order… BLAH BLAH BLAH! He finally found my account less my social… Because I wouldn’t give it to him… Said my number had been changed (and I didn’t change it.) with a balance of $0 ( and I didn’t use it.)… Unfortunately, I can’t credit your account (so he said). He said that I would have to contact Tech Support dialing the same number that I just did when I called him… He said press options 2 and then 4… I asked “Can’t you transfer me?… No unfortunately I can’t do that he said.” (WTF) So I did call the same number 1-866-811-0091. BTW I have it memorized! I was told the same thing ” Unfortunately, I can’t credit your account for the unused minutes that is a technical problem… and you will need to contact Tech Support.” (WTF) I asked “I thought I had Tech Support!” No, I’m just Customer Care you will need to contact Tech Support. (WTF) Can you transfer me? Yes she says, then I was on hold for 1 1/2 hours the first time. I finally hung up because I was getting tired of waiting. I repeated this process until finally I get a message saying that it was after normal business hours. Now on Day Two, I try again on my quest for the non-existent Tech Support! Asked to speak to a supervisor… “Unfortunately, I can’t transfer you until “I GET YOUR SOCIAL SECURITY NUMBER”… (WTF) I got so pissed that I was in a rage… I went off! Eventually, I just hung up. I repeat the process over and over and over… ETC> Then I acquired a new number from a “Customer Care Rep.” for Tech Support. Same SH*T differant number. Only differance, I finally got to speak to an “Excellerated BLAH BLAH BlAH” (Supposed to be a Supervisor) With the same answer… Unfortunately, this is a Technical Support issue and you will have to speak to Tech Support… This has went on for over a week now. Customer Support lines have been down for a few days. And the CS link on the Ampd website doesn’t work either. I was still unable to use my phone or add any airtime because the system didn’t reconize my number. I have come to the conclusion that I have been ripped off! So, anyway I did file a complaint with LABBB and FCC… Not that it will do any good… Cause it’s been 4 days and they haven’t responded to that either! Why should they, Ampd Mobile is on it’s way out! They are protected under chapter 11 bankruptcy. So we can all forget about the rebates (DON’T EXPECT THEM IN THE MAIL!) We are all SCREWED!!!

So it’s been a couple days. I keep calling and same story. The numbers are busy, the website is down, and when i finally DO get through I am on hold for more than 3 hours. I’ve called my states attorney general and I am filing a complaint with them.
Amp’d Mobile is a piece of ****. I now have no service because I REFUSE to pay for something that I didn’t even get full service on anyways. My phone has been broken since I called in April to get a different model and have been waiting since April for a battery. I’m not paying any more money to Amp’d Mobile for services that they should have been giving me since April. And I’m not paying them to use a broken phone due to the crappy quality that they sent to me and sold to others.
If anyone has any information on who to contact and how to get through to the customer service people without being on hold for HOURS and HOURS, PLEASE let me know!
Thanks!

So it’s been a couple days. I keep calling and same story. The numbers are busy, the website is down, and when i finally DO get through I am on hold for more than 3 hours. I’ve called my states attorney general and I am filing a complaint with them.
Amp’d Mobile is a piece of ****. I now have no service because I REFUSE to pay for something that I didn’t even get full service on anyways. My phone has been broken since I called in April to get a different model and have been waiting since April for a battery. I’m not paying any more money to Amp’d Mobile for services that they should have been giving me since April. And I’m not paying them to use a broken phone due to the crappy quality that they sent to me and sold to others.
If anyone has any information on who to contact and how to get through to the customer service people without being on hold for HOURS and HOURS, PLEASE let me know!
Thanks!

Dear John if thats your real name,
I think that you have a lot of nerve to bad talk the company that is your meal ticket. You have the resources in your office to take care of any problems before they become complaints. Dealer support is located in your building and they are quite knowledgeable on how to handle billing problems. Do you still work for the company? I personaly think that they have a great product. Maybe you shouldn’t work for Amp’d anymore I am sure that they don’t want disloyal people like you in their company.

The sad thing is, corporate and investor greed combined with consumer ignorance and adiction to useless technology will continue to keep bad service the norm in wireless. Marketing should never come before Customer Service but it does. So much is spent reeling the consumer in that they forget about what keeps business going; good sensible, well informed customer service. The real issue is not the bad service, but us entitled Americans who think that we still run the economy of this country. None of us are important to any of those carriers. Has the service really improved with any of them? Is it honestly better at one over the other? Most everyone you meet will tell you they hate their cell phone company. I have come to believe that the companies count on our addiction to wireless to keep going to the bank. Otherwise, why the hell would we wait on the line for an hour only to be hung up on (Sprint has done this to me SEVERAL times in the ten years I’ve been with them).

My advise to all of you, stop whining about your cell phone service. You are not important to ANY corporation. You never will be. Good customer/consumer care would have to come from a socially responsible, what I’d consider smart executives. Those, as far as I can tell do not exist. I guess there is the posibility that if enough of us say F-U they might consider listening. But only if we stopped using the products would it make any impact. Could you live without answering that on the toilet cell phone call? You know who you are. LOL. My guess is probably not.

We still don’t know the effects of cell phone use on our little brains. We could all be in kemo in twenty years, rotting our brains out. Think they’ll pay for the bill? Keep whining if you must but remember it’s you who wants the option of being reached anywhere at any time. Even the public restroom.

The sad thing is, corporate and investor greed combined with consumer ignorance and adiction to useless technology will continue to keep bad service the norm in wireless. Marketing should never come before Customer Service but it does. So much is spent reeling the consumer in that they forget about what keeps business going; good sensible, well informed customer service. The real issue is not the bad service, but us entitled Americans who think that we still run the economy of this country. None of us are important to any of those carriers. Has the service really improved with any of them? Is it honestly better at one over the other? Most everyone you meet will tell you they hate their cell phone company. I have come to believe that the companies count on our addiction to wireless to keep going to the bank. Otherwise, why the hell would we wait on the line for an hour only to be hung up on (Sprint has done this to me SEVERAL times in the ten years I’ve been with them).

My advise to all of you, stop whining about your cell phone service. You are not important to ANY corporation. You never will be. Good customer/consumer care would have to come from a socially responsible, what I’d consider smart executives. Those, as far as I can tell do not exist. I guess there is the posibility that if enough of us say F-U they might consider listening. But only if we stopped using the products would it make any impact. Could you live without answering that on the toilet cell phone call? You know who you are. LOL. My guess is probably not.

We still don’t know the effects of cell phone use on our little brains. We could all be in kemo in twenty years, rotting our brains out. Think they’ll pay for the bill? Keep whining if you must but remember it’s you who wants the option of being reached anywhere at any time. Even the public restroom.

Amp’d is a crock of a company! i don’t think they could possibly get any worse customer service! I spent 6 hours either n hold or talking to an idiot today to only get crap! Sure, they took my payment, but the moron on the phone said it didn’t ‘clear–error occured–’ So stupid me gives her another account #…she processes it for 1 dollar!! 2x’s! I call the baknks…both payments cleared. The full amount from one bank, 1 dollar 2s’s from the other bank…my phone still does not work–calls in not calls out! BS..they said…’we don’t know what happened, make a 3-way call with your bank and we can try to straighten it out. I call my bank again, they say it has cleared, no holds…nothing. Ampd guy says (3rd call) we don’t know what happened and need to credit it back will take 3-5 days!! I said it took 30 seconds to come out…you got it turn it on! I think I am going to go to Verizon to suggest they pull their name off of all messages from Ampd…I am so ticked off! Wasted a day–wasted money…what good does reception do when you can’t call out??? Dumb a&&es don’t know what the hell they are doing! The first girl who made the mulitple transactions had the gull to say’ maybe you don’t have the money in the account’..and then change her wordign to ‘there is a fraud alert on your account’ Which is complete BS…it cleared!! Like many of you too, they owe me a refund of 142 dollars for a charge they made that was NOT on my account…but from somewhere else!!!!!!!

does anyone have a corporate email on this company? Phone ### anything but the typical 1866-240-3908 or the other 1866-811-0091—or 611???? even the website doesn’t work—cs comes back with a website can’t be found screen !!!!! ughhhhhhhh!

I swear I am going to do the same as many of you here and complain to the BBB! Maybe even the FCC (it is fraud to take from an acct without permission!), and whoever else will listen to me that can make them squirm! I am not paying their stupid A&& cancellation fee either—I wiped out the acct info on the site so let them try to collect again (without my knowing)!!
Cingular, Tmobile…..all of them are looking better and better to me!

Amp’d is a crock of a company! i don’t think they could possibly get any worse customer service! I spent 6 hours either n hold or talking to an idiot today to only get crap! Sure, they took my payment, but the moron on the phone said it didn’t ‘clear–error occured–’ So stupid me gives her another account #…she processes it for 1 dollar!! 2x’s! I call the baknks…both payments cleared. The full amount from one bank, 1 dollar 2s’s from the other bank…my phone still does not work–calls in not calls out! BS..they said…’we don’t know what happened, make a 3-way call with your bank and we can try to straighten it out. I call my bank again, they say it has cleared, no holds…nothing. Ampd guy says (3rd call) we don’t know what happened and need to credit it back will take 3-5 days!! I said it took 30 seconds to come out…you got it turn it on! I think I am going to go to Verizon to suggest they pull their name off of all messages from Ampd…I am so ticked off! Wasted a day–wasted money…what good does reception do when you can’t call out??? Dumb a&&es don’t know what the hell they are doing! The first girl who made the mulitple transactions had the gull to say’ maybe you don’t have the money in the account’..and then change her wordign to ‘there is a fraud alert on your account’ Which is complete BS…it cleared!! Like many of you too, they owe me a refund of 142 dollars for a charge they made that was NOT on my account…but from somewhere else!!!!!!!

does anyone have a corporate email on this company? Phone ### anything but the typical 1866-240-3908 or the other 1866-811-0091—or 611???? even the website doesn’t work—cs comes back with a website can’t be found screen !!!!! ughhhhhhhh!

I swear I am going to do the same as many of you here and complain to the BBB! Maybe even the FCC (it is fraud to take from an acct without permission!), and whoever else will listen to me that can make them squirm! I am not paying their stupid A&& cancellation fee either—I wiped out the acct info on the site so let them try to collect again (without my knowing)!!
Cingular, Tmobile…..all of them are looking better and better to me!

and whoever the moron is that said Amp’d mobile liberated anyone is an ass! They can keep it all for themselves! OBVIOUSLY you don’t have amp’d or you work for them–the peice of s..t company. Better go out job hunting….especially of you are relying on them for anything! They will be taken down….sh.t rolls down hill! 100 people X all their friends– will eventually=0 profits for the lousy ass company—it will snowball too!

and whoever the moron is that said Amp’d mobile liberated anyone is an ass! They can keep it all for themselves! OBVIOUSLY you don’t have amp’d or you work for them–the peice of s..t company. Better go out job hunting….especially of you are relying on them for anything! They will be taken down….sh.t rolls down hill! 100 people X all their friends– will eventually=0 profits for the lousy ass company—it will snowball too!

http://www.engadgetmobile.com/category/ampd/ here is a link to the lawsuit info! Looks like they were able to delay their BK, but stiffed Verizon for 33 million! I really Hate this company!

DYLAN
SHUT THE F***K UP, YOU PIECE OF SH*T.
AMP’D MOBILE RIPPED OFF A 12 YEAR OLD. I BOUGHT MY SON AN AMP’D JET ON 11/24/06 WITH HIS PAPER ROUTE MONEY AND WE MAILED IN HIS REBATE AND FOR 7 MONTHS THE D*MM SITE SAYS “PROCESSING” WITH NO ERRORS.
HE HAS NEVER RECIEVED THE REBATE AND IS OUT $100 BECAUSE OF A**HO**S LIKE YOU.
FOR 7 MONTHS HE SPENDS HOURS EVERY DAY TRYING TO CALL,E-MAIL AND WRITE THEM BUT ALL HE GETS IS “IT WILL BE MAILED SHORTLY”.
DO YOU KNOW WHAT $100 IS TO A 12 YEAR OLD? ALL HE KNOWS IS THA HE GOT RIPPED OFF BY A PIECE OF SH*T LIKE YOURSELF.
LIKE I SAID “SHUT THE F***K UP”

DYLAN
SHUT THE F***K UP, YOU PIECE OF SH*T.
AMP’D MOBILE RIPPED OFF A 12 YEAR OLD. I BOUGHT MY SON AN AMP’D JET ON 11/24/06 WITH HIS PAPER ROUTE MONEY AND WE MAILED IN HIS REBATE AND FOR 7 MONTHS THE D*MM SITE SAYS “PROCESSING” WITH NO ERRORS.
HE HAS NEVER RECIEVED THE REBATE AND IS OUT $100 BECAUSE OF A**HO**S LIKE YOU.
FOR 7 MONTHS HE SPENDS HOURS EVERY DAY TRYING TO CALL,E-MAIL AND WRITE THEM BUT ALL HE GETS IS “IT WILL BE MAILED SHORTLY”.
DO YOU KNOW WHAT $100 IS TO A 12 YEAR OLD? ALL HE KNOWS IS THA HE GOT RIPPED OFF BY A PIECE OF SH*T LIKE YOURSELF.
LIKE I SAID “SHUT THE F***K UP”

AMP’D SUCKS AND WE SUCK FOR GETTING RIPPED OFF

AMP’D SUCKS AND WE SUCK FOR GETTING RIPPED OFF

Called amp’d about my 5 month old rebate and gave them crap, even dropped a few “F” bombs.
Finally the hindu at “Young America” who kept apoligizing even during my air attack of constant “F” and “S” bombs tells me if i really want to recieve my rebate to call the corporate office @ 1-310-575-2500 and talk to Randy.
Another number she gave me for live assistance is 1-800-533-4529.
Called both numbers this morning and it looks like somethings gonna happen…..good luck

Called amp’d about my 5 month old rebate and gave them crap, even dropped a few “F” bombs.
Finally the hindu at “Young America” who kept apoligizing even during my air attack of constant “F” and “S” bombs tells me if i really want to recieve my rebate to call the corporate office @ 1-310-575-2500 and talk to Randy.
Another number she gave me for live assistance is 1-800-533-4529.
Called both numbers this morning and it looks like somethings gonna happen…..good luck

amp’d rules…know how to take your money and slap you @ the same time

Amp’d Mobile:

1925 South Bundy Drive
Los Angeles, Ca. 90025
310-954-8841 Primary Number
310-575-2593 Fax

Other numbers: 310-413-2956 , 877-840-5229

Ask for Tabitha Saucier, Ena Roque_Vizzini, Stephanie Smith or better yet, ask for Mr. Adderton who is the company president. Rumor is, he stepped down.

I have filed a complaint against them with the BBB, DCA and the PUC. All three are looking into this companies dealings. Be advised that this company has filed for bankruptcy on June 1, 2007. If you read “Grandmaster” dated June 1, it will explain how I got my money back from these rip-offs. Good luck and do not let these thieves get away with your money, I got mine back! If you used a credit card for these services, your credit card dispute and fraud department is supposed to help you. Document all calls and conversations you have with Amp’d mobile like I did, you will need them. Let me know how things go for you or if you need more info.

Amp’d Mobile:

1925 South Bundy Drive
Los Angeles, Ca. 90025
310-954-8841 Primary Number
310-575-2593 Fax

Other numbers: 310-413-2956 , 877-840-5229

Ask for Tabitha Saucier, Ena Roque_Vizzini, Stephanie Smith or better yet, ask for Mr. Adderton who is the company president. Rumor is, he stepped down.

I have filed a complaint against them with the BBB, DCA and the PUC. All three are looking into this companies dealings. Be advised that this company has filed for bankruptcy on June 1, 2007. If you read “Grandmaster” dated June 1, it will explain how I got my money back from these rip-offs. Good luck and do not let these thieves get away with your money, I got mine back! If you used a credit card for these services, your credit card dispute and fraud department is supposed to help you. Document all calls and conversations you have with Amp’d mobile like I did, you will need them. Let me know how things go for you or if you need more info.

Grandmaster is one of those “loser” americans out there. You may think you have one up on Amp’d by getting money you did not deserve back from them. You are also a typical classless rude person to list personal numbers of hard working people who are just trying to make a living and do their best to clean up the mess caused by men in suits who could give a shit less about any of us consumers. Grandmaster sounds like one of those people who thinks they are “smarter” than everyone else. That they somehow have an advantage against the corporate bullshit. Whatever. Grandmaster (that’s not an ego trip or anything.) seems to be the demographic cell phone company’s count on. Bad to no credit, even lower on education. Good for you. You have no right to claim to know anything about any company, much less one you’ve “scammed.” I’d love to hear how you are better than the rest of us, screaming like a spoiled brat whenever you are asked to pay for the maketed bullshit products you ask for. “Poor me”, says Grandmaster. “I had to pay my bill. I wanted to watch naked people on my cell phone and someone actually asked me to pay? Are you kiding? For real?” Grandmaster, you are not one to make any claims of knowledge about this company so get over yourself. You are NO insider. You’re just a loser who was probably laid off by a corporation that you have the “inside scoop” on. Any more brilliant advice? Go back and get that GED Grandmaster. I think it could come in handy.

Grandmaster is one of those “loser” americans out there. You may think you have one up on Amp’d by getting money you did not deserve back from them. You are also a typical classless rude person to list personal numbers of hard working people who are just trying to make a living and do their best to clean up the mess caused by men in suits who could give a shit less about any of us consumers. Grandmaster sounds like one of those people who thinks they are “smarter” than everyone else. That they somehow have an advantage against the corporate bullshit. Whatever. Grandmaster (that’s not an ego trip or anything.) seems to be the demographic cell phone company’s count on. Bad to no credit, even lower on education. Good for you. You have no right to claim to know anything about any company, much less one you’ve “scammed.” I’d love to hear how you are better than the rest of us, screaming like a spoiled brat whenever you are asked to pay for the maketed bullshit products you ask for. “Poor me”, says Grandmaster. “I had to pay my bill. I wanted to watch naked people on my cell phone and someone actually asked me to pay? Are you kiding? For real?” Grandmaster, you are not one to make any claims of knowledge about this company so get over yourself. You are NO insider. You’re just a loser who was probably laid off by a corporation that you have the “inside scoop” on. Any more brilliant advice? Go back and get that GED Grandmaster. I think it could come in handy.

I agree completely, Amp’d Mobile is possibly the worst company I have dealt with. I had the misfortune of signing up for a shared plan with my friend. It was supposed to be that he would pay his half, and I would pay mine, but, I ended up being charged an outlandish amount of money per bill, and to add insult to injury, the s.o.b. wouldn’t pay his portion. I spent countless hours waiting to speak with customer service in order to get his line canceled, billing questions, (believe me, I had TONS.) and other problems I incurred. I finally got so disgusted with them I could no longer stand it. (I had canceled the other phone line, but they hadn’t deactivated the phone completely.) When I finally got this sorted out they told me I would not have to pay for his phone use. Come next bill, they still charged me for his phone usage despite the fact it was their fault. After angrily waiting three hours of the customer service line, and arguing about the bill, they only took off fifty dollars, I had had enough. I quickly took a plan with another company and terminated my subscription to their company. I’d rather pay the $150 termination fee than even spend another second with that company. Believe me, from what I’ve heard about some of the other carriers, Amp’d Mobile is one of the worst. They just plain suck!

I agree completely, Amp’d Mobile is possibly the worst company I have dealt with. I had the misfortune of signing up for a shared plan with my friend. It was supposed to be that he would pay his half, and I would pay mine, but, I ended up being charged an outlandish amount of money per bill, and to add insult to injury, the s.o.b. wouldn’t pay his portion. I spent countless hours waiting to speak with customer service in order to get his line canceled, billing questions, (believe me, I had TONS.) and other problems I incurred. I finally got so disgusted with them I could no longer stand it. (I had canceled the other phone line, but they hadn’t deactivated the phone completely.) When I finally got this sorted out they told me I would not have to pay for his phone use. Come next bill, they still charged me for his phone usage despite the fact it was their fault. After angrily waiting three hours of the customer service line, and arguing about the bill, they only took off fifty dollars, I had had enough. I quickly took a plan with another company and terminated my subscription to their company. I’d rather pay the $150 termination fee than even spend another second with that company. Believe me, from what I’ve heard about some of the other carriers, Amp’d Mobile is one of the worst. They just plain suck!

Ok i’ve been talking to some lawyer friends, and i’m trying to gather a list of who would be interested in filing a class action against AMP’d. For now, i’m gathering names and stories. I created a gmail account just for this purpose so feel free to write it all. Please email me:

Name
Location
Valid contact email
Short version of your story

The email address is ampdcal@gmail.com

Lets see if we can’t stir up a hornets nest here. We all know here how bad things have gotten and I want to guage if I can make this worth while. I’ve gotten a huge responce from other forums and now it’s your guys turn.

Ok i’ve been talking to some lawyer friends, and i’m trying to gather a list of who would be interested in filing a class action against AMP’d. For now, i’m gathering names and stories. I created a gmail account just for this purpose so feel free to write it all. Please email me:

Name
Location
Valid contact email
Short version of your story

The email address is ampdcal@gmail.com

Lets see if we can’t stir up a hornets nest here. We all know here how bad things have gotten and I want to guage if I can make this worth while. I’ve gotten a huge responce from other forums and now it’s your guys turn.

P.S. this is legit, i am an active member over on howardforums (00gt1) and am DEAD serious about this whole deal. I’m sick of b*tching about it.

P.S. this is legit, i am an active member over on howardforums (00gt1) and am DEAD serious about this whole deal. I’m sick of b*tching about it.

Ok Matt, so because I refused to let this fraudulent company rip me off and get away with it, that makes ME a “loser” ?! It seems strange to me that out of all the people that have been ripped off by these thieves, you pick the one letter that triumphed. Scroll up or down Matt and read how all the people got stiffed just like I did but you pick my letter?! Are you kidding me!! Read the other letters Matt, what do you have to say about these people, are you happy they got stiffed? Two things are clear to me Matt, you not only lack common sense but apparently you have none at all! Second, from the tone of your letter, you must work for Ampd (or used to). What were you Matt, a sales rep. You certainly sound like one of those customer reps I tried to get to honor our aggreement. You sound like this listless kid in customer service that told me that nevermind that I had to sit on hold for the better part of an hour, that I should be content since they were willing to reactivate my phone that kept dying. Nevermind that I had to call these people OVER 25 TIMES!! Nevermind that the phone would be dead again most likely the same day and that I would have to wait on hold again, I should be content. Matt, I am not going to lower myself and wallow in the mire that you are in by saying some of the things you said but I will say this, it is apparent you need a checkup from the neckup and if you have already had one you should be taking meds to control your mental disorder. If indeed you do have meds, don’t skip a dose! If indeed you have been taking your meds, they are not working, talk to your shrink and see if maybe you can double up. No doubt, the class action lawsuit that is most assuretly coming at them, we’ll be sure to name the kid specifically. This is how foolish you are Matt, the numbers I listed are NOT personal numbers but BUSINESS numbers. Hello Matt, NOT PERSONAL BUT BUSINESS numbers that people can contact these people to resolve the issues they have. So it’s ok for this company you work for Matt to steal from people and but it’s not ok for us to contact them Matt?! Is that what you are saying Matt? Hello Matt, these people have tens of thousands of dollars of folks money and we are not supposed to call them Matt? Is that what you’re saying Matt? Remember, don’t skip a dose of your meds. This is what happens when you skip a dose. One final thing Matt, if you put something in quotation marks that means you are quoting someone. You put words in quotations marks attributing them to me but these are words I never spoke. Just for you Matt, I will give you something to quote. Hear you go Matt, QUOTE THIS…… “I GOT MY MONEY BACK”.

Ok Matt, so because I refused to let this fraudulent company rip me off and get away with it, that makes ME a “loser” ?! It seems strange to me that out of all the people that have been ripped off by these thieves, you pick the one letter that triumphed. Scroll up or down Matt and read how all the people got stiffed just like I did but you pick my letter?! Are you kidding me!! Read the other letters Matt, what do you have to say about these people, are you happy they got stiffed? Two things are clear to me Matt, you not only lack common sense but apparently you have none at all! Second, from the tone of your letter, you must work for Ampd (or used to). What were you Matt, a sales rep. You certainly sound like one of those customer reps I tried to get to honor our aggreement. You sound like this listless kid in customer service that told me that nevermind that I had to sit on hold for the better part of an hour, that I should be content since they were willing to reactivate my phone that kept dying. Nevermind that I had to call these people OVER 25 TIMES!! Nevermind that the phone would be dead again most likely the same day and that I would have to wait on hold again, I should be content. Matt, I am not going to lower myself and wallow in the mire that you are in by saying some of the things you said but I will say this, it is apparent you need a checkup from the neckup and if you have already had one you should be taking meds to control your mental disorder. If indeed you do have meds, don’t skip a dose! If indeed you have been taking your meds, they are not working, talk to your shrink and see if maybe you can double up. No doubt, the class action lawsuit that is most assuretly coming at them, we’ll be sure to name the kid specifically. This is how foolish you are Matt, the numbers I listed are NOT personal numbers but BUSINESS numbers. Hello Matt, NOT PERSONAL BUT BUSINESS numbers that people can contact these people to resolve the issues they have. So it’s ok for this company you work for Matt to steal from people and but it’s not ok for us to contact them Matt?! Is that what you are saying Matt? Hello Matt, these people have tens of thousands of dollars of folks money and we are not supposed to call them Matt? Is that what you’re saying Matt? Remember, don’t skip a dose of your meds. This is what happens when you skip a dose. One final thing Matt, if you put something in quotation marks that means you are quoting someone. You put words in quotations marks attributing them to me but these are words I never spoke. Just for you Matt, I will give you something to quote. Hear you go Matt, QUOTE THIS…… “I GOT MY MONEY BACK”.

Thanks Grandmaster,

I spent a good 3 hours on hold again today with them–not to mention 2 hours of trying to get past ‘all circuits are busy’ messages. I got a person about 75 minutes in and told her they either need to credit me back what all they took out, or I considered what they did breaching my contract-they had my money–I had no phone! The girl was very angry–yelled for me to hold on–and hung up on me! I called back, waited for another 55 minutes, was disconnected, then called back waited another 55 minutes at least, got a person named Ban-ext 1735 (yes Ban-not Ben). He immediately told me to hang on—I said NO! don’t you dare put me on hold again—he said he wasn’t putting me on full hold–came back 3 minutes later and told me they would reactivate my account and apologized–said when the money is refunded to my account that I had to call back with a payment again—In about 15 minutes my phone was finally able to dial out! If I am not m,istaken, he said something along the lines of getting the other credit too, but he may have been double talking about the original amounts they took…208.99 from 1 acct, and 2- $1 transactions from another.
I already filed complaints with the BBB…I will do like you suggested as well! I feel like I need to RUN away from this company! What happens if they do go belly up, and Verizon is able to shut down the towers?? It will be much as the same as this situation–right? Thanks again!

Thanks Grandmaster,

I spent a good 3 hours on hold again today with them–not to mention 2 hours of trying to get past ‘all circuits are busy’ messages. I got a person about 75 minutes in and told her they either need to credit me back what all they took out, or I considered what they did breaching my contract-they had my money–I had no phone! The girl was very angry–yelled for me to hold on–and hung up on me! I called back, waited for another 55 minutes, was disconnected, then called back waited another 55 minutes at least, got a person named Ban-ext 1735 (yes Ban-not Ben). He immediately told me to hang on—I said NO! don’t you dare put me on hold again—he said he wasn’t putting me on full hold–came back 3 minutes later and told me they would reactivate my account and apologized–said when the money is refunded to my account that I had to call back with a payment again—In about 15 minutes my phone was finally able to dial out! If I am not m,istaken, he said something along the lines of getting the other credit too, but he may have been double talking about the original amounts they took…208.99 from 1 acct, and 2- $1 transactions from another.
I already filed complaints with the BBB…I will do like you suggested as well! I feel like I need to RUN away from this company! What happens if they do go belly up, and Verizon is able to shut down the towers?? It will be much as the same as this situation–right? Thanks again!

Hello Alison,

You are quite welcome. I am so glad that my postings has helped some people. It would have been quite easy to have been content that I got my monies and went on about my business but I felt compelled to share with and help others who had been ripped off by this incompetent company like I was. As I mentioned in an earlier letter, these thieves have apparently filed for bankruptcy. I believe this is an attempt to avoid having to face the consequences of their actions, mainly taking folks monies and not providing the service. The thing that angers me to no end is that even after these thieves knew they had a defective product, they continued to sell it to the public which is not only outrageous but in my mind, criminal. I hope that everyone who is not being serviced by these thieves cut them off immediately by not giving them another cent and by contacting their credit card company to go after them for the dollars they already stole. Go get your money back.

Hello Alison,

You are quite welcome. I am so glad that my postings has helped some people. It would have been quite easy to have been content that I got my monies and went on about my business but I felt compelled to share with and help others who had been ripped off by this incompetent company like I was. As I mentioned in an earlier letter, these thieves have apparently filed for bankruptcy. I believe this is an attempt to avoid having to face the consequences of their actions, mainly taking folks monies and not providing the service. The thing that angers me to no end is that even after these thieves knew they had a defective product, they continued to sell it to the public which is not only outrageous but in my mind, criminal. I hope that everyone who is not being serviced by these thieves cut them off immediately by not giving them another cent and by contacting their credit card company to go after them for the dollars they already stole. Go get your money back.

I am so glad I have found this website because I thought I was the only one with these problems.Everything that I have read about the customer service, incorrect Biliing and defective phones I have experienced also . I think that someone should research if something can be done about this legally. This should be a crime because it’s fraud.

Ok whoever this employee(s) is that is defending AMP’D, chew on this: I work for a cable company and I know exactly what you are saying about people cussing and being unreasonable…afterall, you can’t please everyone. It IS however a whole nother ball of wax when ALL of your employees have the IQ of a gym sock. AND THEY’RE RUDE!! If they can’t handle a 70% growth then they need to either call in serious back-up or shut it down all together. How the heck do you expect me to pay my bill if I can’t get through to Customer Service after calling 40+ times this week?!!? I can’t log on to my account via the web, and have recieved 2 paper bills in the 6 months of being a customer. Get a grip! Instead of ridiculing us for being honest and voicing our concerns, why don’t you print all of these out and give them to somone useful…if someone like that even works for your company.
I can tell you that despite all of the cussing and arguments that I get from customers, I take pride in knowing that I have vast product knowledge and can 97% of the time aleviate the concerns of the customer. You say you have been working with that company for 10 years?!? It shows…trust me.

I bought 2 amp mobile phones for my kids in Dec 2006 sent off rebates form that month and found different numbers for the rebates and every time was told in the next 4 weeks it would be sent this has happened 3 different times still havent received them already July 2007 but i will say we have the prepaid cards to refill phones and we had trouble with the 20 dollars cards about a month ago called customer services waited for 1hour 45 minutes but finally talked to someone and they did add 50 dollars toeach phone for free and also the 20 for the cards.

I have been having the same problem with getting a rebate, bought a Jet phone in December 06, sent the paperwork in immediately and still have not received the rebate. The rebate site has shown “Processing” for many months and I am tired of trying to talk to anyone associated with the company because there has not been a single person that was able to give me decent information.

Uri, I sent you my details as a last resort.

I have read so many blogs about ampd mobile and the remarks i hear about the agents answereing the phones. Did you ever think that maybe they are doing what they are told to do, i am sure these agents what to do what ever they can to help the customer when they call in, and cant cause of what the corporate or whom ever is over them wont let them,

**cont SO PLEASE LAY OFF THE AGENTS.I know they try their best and cant do much , customer care is there only to go over your bill and take payments,m thats thier job and all they were hired for. Anything else they can do anything with you about, thought they try to help but get shot down or cussed at for something they cant do cause they arent hired to do that, but try to help anyway. If you want to gripe about this service, contact the corporate or something.

im so sick and tired of ampd, i wish i never bought my phone from them. still havent received my rebate, the end the boredom plan keeps acting like a prepaid,everytime i call of course they say contact tech support whom ive been calling for at least a month ten times a day, ive NEVER gotten through. im wondering if anyone is trying 2 get together 2 file some type of lawsuite against them. anyone have any advice on getting the rebate or a way 2 reach tech support? thank you

What about the tech support line that I have been on for over an hour that still says that it is closed even though it is almost 10am. I hate this company god they blow I have all the same problems as many of you. My phone broke in Dec 2006 I have been trying to get a replacement no one will help me they just tell me to call motorola. Motorola wants nothing to do with ampd either they tell me to call my provider. Finally I just want to leave and take my number with me and it is looking like I am going to lose that also. If ampd thinks that I am going to pay them any more money after today they are very wrong.
DOWN WITH AMPD MOBILE!!!

What about the tech support line that I have been on for over an hour that still says that it is closed even though it is almost 10am. I hate this company god they blow I have all the same problems as many of you. My phone broke in Dec 2006 I have been trying to get a replacement no one will help me they just tell me to call motorola. Motorola wants nothing to do with ampd either they tell me to call my provider. Finally I just want to leave and take my number with me and it is looking like I am going to lose that also. If ampd thinks that I am going to pay them any more money after today they are very wrong.
DOWN WITH AMPD MOBILE!!!

Ampd mobile is a rip off. My fiance’ and I got two lines with them back in October. We got the first bill in December and it was like $380. O.K. Then we got another bill in January, it was $580. Then February.. $1000. All this time we’re calling disputing these bills and the’re telling us that the manager will call us within 2 weeks. NEVER RECEIVED A CALL! Finally in March (after requesting that they turn the phones off since February) when the bill is now $4000 so they claim, they finally turn them off. They wont send me a bill showing how and why this phone bill is so high. THEY ARE CROOKS.

and you want to know why…all of you arent getting great service…and do you know why you have to wait soooo long? well its because of stubborn people like you all who wont pay your bills..thats why amp’d mobile is bankrupt. 63% of the subscribers WONT and REFUSE to pay thier bills. Bottomline! PAY your freakin bills!!!! And

and you want to know why…all of you arent getting great service…and do you know why you have to wait soooo long? well its because of stubborn people like you all who wont pay your bills..thats why amp’d mobile is bankrupt. 63% of the subscribers WONT and REFUSE to pay thier bills. Bottomline! PAY your freakin bills!!!! And

Jake, what about the people that do pay their bills on time??? what about the people that have broken phones?? what about the people that still havent received their rebates?? what about the poor costomer service they provide?? what about the lies they tell u just to get u off the phone?? there are good people out there that do the right things but seem to get treated the worst! since u wanna put yo little 2 cents in. who in they right mind is going to pay a bill thats not right? would u? or would u try 2 see whats going on 1st? i know if i receive a bill that says $400 or more of course im going 2 find out wtf is going on especially if i know it shouldnt b that much. maybe a dumb-dumb like u would pay 4 it but u a good 1 if u do. so stop speaking on stuff u know nothing about,…. NEXT!

FIRST AND FOREMOST, PEOPLE LIKE MATT AND JAKE OR WHOEVER DEFENDS THIS COMPANY NEEDS TO GO TO HELL…..ANYWAY PEOPLE I CONTACTED A LAWYER REGUARDING A CLASS ACTION LAWSUIT AND I WAS TOLD THAT WE SIGNED AN ARBITRATION AGREEMENT THROUGH THE COMPANY THAT PROTECTS THEM AGAINST THOSE KINDS OF LAWSUITS. SO THERE IS NO WAY TO FILE A CLASS ACTION LAWSUIT AGAINST THIS COMPANY. NOW YOU CAN FILE AN ARBITRATION SUIT AGAINST THEM BUT THAT’S GOING TO COST SOME MONEY AND IF YOU DONT WIN IN COURT YOU HAVE TO PAY THEIR COURT COST AND EVERYTHING. THIS COMPANY REALLY THOUGHT OF A WAY TO DICK EVERYONE OUT OF THEIR MONEY AND OVER THEIR ASSES. JUST A LITTLE MORE INFO, THE COMPANY DID FILE FOR BANKRUPCY AS GRANDMASTERS AND OTHERS SAID BUT THEY DID THAT TO PROTECT THEMSELVES FROM LAWSUITS.

NOW IF ANYONE HAS TALKED TO A LAWYER AND THEY HAVE TOLD THEM A DIFFERENT STORY PLEASE LET ME KNOW.

FIRST AND FOREMOST, PEOPLE LIKE MATT AND JAKE OR WHOEVER DEFENDS THIS COMPANY NEEDS TO GO TO HELL…..ANYWAY PEOPLE I CONTACTED A LAWYER REGUARDING A CLASS ACTION LAWSUIT AND I WAS TOLD THAT WE SIGNED AN ARBITRATION AGREEMENT THROUGH THE COMPANY THAT PROTECTS THEM AGAINST THOSE KINDS OF LAWSUITS. SO THERE IS NO WAY TO FILE A CLASS ACTION LAWSUIT AGAINST THIS COMPANY. NOW YOU CAN FILE AN ARBITRATION SUIT AGAINST THEM BUT THAT’S GOING TO COST SOME MONEY AND IF YOU DONT WIN IN COURT YOU HAVE TO PAY THEIR COURT COST AND EVERYTHING. THIS COMPANY REALLY THOUGHT OF A WAY TO DICK EVERYONE OUT OF THEIR MONEY AND OVER THEIR ASSES. JUST A LITTLE MORE INFO, THE COMPANY DID FILE FOR BANKRUPCY AS GRANDMASTERS AND OTHERS SAID BUT THEY DID THAT TO PROTECT THEMSELVES FROM LAWSUITS.

NOW IF ANYONE HAS TALKED TO A LAWYER AND THEY HAVE TOLD THEM A DIFFERENT STORY PLEASE LET ME KNOW.

Okay let me lay it down for you all….I have ampd mobile too…I called in because my phone wasnt activated. And I have been trying to get in touch with Tech support for 4 days now. When I called in I got a lady that had been nicer to me than anyone I had talked to within these 4 days. She and I were on the phone for about an hour and 30 mins…granted that she wasnt in Tech support but she tried everything she could. She was nice and she never once told me that nothing could be done…however i still plan on cancelling my service anyways but she told me that the only reason that we (the customers) have to wait so long is because people who dont pay their bills. She also told me that if people dont pay the bills then Ampd cant pay their bills either. Which is understandable to some extent. I then asked her to transfer to Tech support, but she told me that she couldnt do it because they didnt have a number to transfer to…which I found a little odd. So I asked the lady whats going on and why it takes so long to speak with someone..She had also told me that there are less than 200 people taking phone calls for this 275,000 company,So I am thinkin..hire new people…and she tells me that they are, but its going to be a slow process because of the bankruptcy. I was only 30 days behind and I paid my bill in full and still no service. I paid my bill..I paid was was owed. I mean there are nice people there…Its just that I want my service. I dont mind waiting…I have a house phone and this isnt my only means of survival but I think that its getting pretty rediculous…I took my last sick day to wait for tech. But I see where they are comming from. I dont know, I know people are angry and upset but do we all need to sit here are literally take it out on those who DO try to help us? Why dont we look at it in the people that have to tell us something that we dont want to hear. so I side with Angela who posted on July 11th…come on dude seriously cant you all see that they are trying?

Okay let me lay it down for you all….I have ampd mobile too…I called in because my phone wasnt activated. And I have been trying to get in touch with Tech support for 4 days now. When I called in I got a lady that had been nicer to me than anyone I had talked to within these 4 days. She and I were on the phone for about an hour and 30 mins…granted that she wasnt in Tech support but she tried everything she could. She was nice and she never once told me that nothing could be done…however i still plan on cancelling my service anyways but she told me that the only reason that we (the customers) have to wait so long is because people who dont pay their bills. She also told me that if people dont pay the bills then Ampd cant pay their bills either. Which is understandable to some extent. I then asked her to transfer to Tech support, but she told me that she couldnt do it because they didnt have a number to transfer to…which I found a little odd. So I asked the lady whats going on and why it takes so long to speak with someone..She had also told me that there are less than 200 people taking phone calls for this 275,000 company,So I am thinkin..hire new people…and she tells me that they are, but its going to be a slow process because of the bankruptcy. I was only 30 days behind and I paid my bill in full and still no service. I paid my bill..I paid was was owed. I mean there are nice people there…Its just that I want my service. I dont mind waiting…I have a house phone and this isnt my only means of survival but I think that its getting pretty rediculous…I took my last sick day to wait for tech. But I see where they are comming from. I dont know, I know people are angry and upset but do we all need to sit here are literally take it out on those who DO try to help us? Why dont we look at it in the people that have to tell us something that we dont want to hear. so I side with Angela who posted on July 11th…come on dude seriously cant you all see that they are trying?

Just got a text nessage from AMP’D: ” Your service will be shut off on 7/24 @ 12.01 am”
I still have $18.00 in my pay-as-u-go account so i guess this is where rip you off before they f*ck us again.
I hope those bastards die

I got the same message and I have a contract with them I have had no problems up until now and now this ampd should just pay verizon and let us continue our service. I have never been late and have always had my payments there in full and on time. WTF

AMP’d Going Out of Business –

For Refunds file your complaint with the California Public Utilities Commisssion as well as BBB and FCC and Attorney General in every state they have offices in.
CPUC Complaint Form
http://www.cpuc.ca.gov/static/forms/complaints/utilcomplaints.htm

The last I got this screwed by a phone company in California (back in 1999) with the same HIDEOUS service a co-worker told me to tell them I would file a complaint with the CPUC if they didn’t fix the billing and after 4 months of an average of 3 days a month (8-5 talking to 10 different departments – was repeatedly hung up on on their error of mistakenly billing my for a T1 line – $1200 a month of which I did not have, the web services, long distance and other errors all in different departments and be disconnected again 28 days later and then process started all over again. In addition I faxed the 30 pages of errors to every department every month) on the phone with them I finally did. My co-worker explained that when you file a legitimate complaint with CPUC they can be fined $10,000.00 When I threatened them with the complaint I was immediately given the top supervisor (I was told initally I had to deal with each department separately which made it BEYOND manageable) and was given free services for the next 6 months, a formal apology and couldn’t beleive the impact it made. So they carry alot of clout.

I also had a problem with free credit report.com and successfully got my refund – read about it and me at http://www.ripoffreport.com/reports/0/064/RipOff0064524.htm
please forgive the typos I was pissed and working 90hr weeks!

On the upside everyone who made they mistake of signing up for a contract plan it looks like we’re off the hook! (personally I never signed any contract – which initially caused problems because I had ordered two phones one with 1000 and the other with 500 mins after not receiving my first bill I called and found out they screwed up the order (*of which I had two witnesses that heard the orders)) setting it up for a shared 500 min plan. I estimated around $49.99 + $7.00 = $57.00
$30.00 +$7.00 = $37.00 I got a bill for $434.00)

Amp’d Turning Off Service Tuesday
Saturday, July 21, 2007, 4:52:48 PM | rali@paidcontent.org (Rafat Ali)
Details are up here now on the Amp’d website and the customers are being told about it later today, through text messages. The service will go off on Tuesday at midnight, July 24. The early termination fee does not apply to all the cutomers who will have to decide which operator to move to. The company is not porting them over to Verizon, on whose network Amp’d ran on. As for what will happen in the auction, expect multiple parties bidding. I would expect the MVNO base to be sold separately from the media/content assets/IP.

Updated: Got the disconnection notice text: AMPD MSG: Your svc may be disconnected on 7.24 @ 12:01am. Go to http://www.ampd.com or contact the location where you activated your service for further info.

AMP’d did its customers a major disservice today by giving them a matter of hours to find a new carrier. They sent text messages to phones saying they were bankrupt and customers would have to find a new carrier by tonight or risk losing their phone numbers.

Why couldn’t they have done this a week earlier?

AMP’d did its customers a major disservice today by giving them a matter of hours to find a new carrier. They sent text messages to phones saying they were bankrupt and customers would have to find a new carrier by tonight or risk losing their phone numbers.

Why couldn’t they have done this a week earlier?

To Dylan – I have 3 words for you –
Class Action lawsuit
After seeing these posts it will be all too easy… This company is ripping people off! Just look at the posts. For future reference typing an email in all caps is all wrong.

I love Ampd mobile!Im gonna buy a bunch of ampd phones for my whole family and sighn em up for the biggest ampd package there is.After i do that im gonna chop my balls off and shove a hot poker up my ass!

i have bought a total of five phones from amp’d they all were for the pay as you go plan i recently switched my service to the so called HYBRID PLAN for 49.99 a month which was last month and they still had me under the pay as you go when i called to see what was wrong they said everythins fine you are set bullshit! they were still charging me then on top of that my rebate is still processing since november 22 of 2006 i am so upset with them right now! i didn’t receive the text until friday the 20th but did’nt find out until i went to circuitcity to buy ear plugs that they were going bankrupt and now i have to buy a new phone because none of the phone companies are excepting there phones they want you to buy new ones i don’t have 200 dollars to pay for a new phone that i have not had for a year! Please help me on what to do now my email is moesgirlgemini@yahoo.com

Anyone interested in participating in a Class Action lawsuit against Amped Mobile contact me. Oshanlegal@aol.com

I am so pissed. WTF???

I’ve only had service with Amp’d Mobile since May and have been through hell and back. Now I find out that they are broke and have filed Chapter 11. Sadly, I did not find this out until Tuesday when I called about a discrepancy on my bill. The representative simply stated, “your phone will disconnected on July 31st because they [Amp'd Mobile] are going out of business.”

I was so upset and asked her how was I to know this? She responded by saying that “a text message was sent to all subscribers.” My response was evidently not because I didn’t receive it. I believe that we should have been notified in writing (letter form) and not via a text message.

Like most people on http://chris.pirillo.com, I have nothing but bad things to say about Amp’d. I was always on hold for at least an hour and it took several days to get my phone activated. I signed an eighteen-month contract with them and now they are going out of business??

This is a huge inconvenience because I have to search for a new carrier, attempt to have them port my current mobile number, buy a new phone, possibly put down a deposit, etc. This is obviously going to cost people a lot of money, which I don’t have. As a full-time college student I live on a budget. I am in on the class action suit. Please keep me posted and let me know what else I can do to help. Thanks!

I GOT THE SERVICE FOR MY 15 YR OLD SON. MYCONTRACT WAS FOR THE500AIRTIME MINUTES $30 A MONTH AND $10 UNLIMITED TEXTING CHARGES. I SIGNED UP IN APRIL AND EVERY BILL WRONG. I SPENT COUNTLESS HOURS ON THE PHONE TRYING TO REACH CUSTOMER SERVICE AND ONLY GOT THRU 2-3TIMES IN ALL THOSE MONTHS. THE PROBLEM IS I WAS ALSO BEING CHARGED THE 0.10 FOR EVERY SENT/RECEIVED TEXT MESSAGE. I WAS TOLD TO PAY THE BILL AND WOULDBE CREDITED THE NEXT MONTH. 2 MO LATER STILL NO CRDTSAND NOW I HAVE OVER A $440 BILL THIS MONTH WHICH MOST OF IT IS THE TEXT CHRGES. NOT SURE WHAT TO DO?? FOUND THIS WEBSITE BY PURE LUCK AND I AM SO GLAD I AM NOT ALONE. THISWAS THE WOST BUSINESS DECISION I EVER MADE AND WISH I WOULD OF KNOWN OF AMPS MOBILE’S PROBLEMS EARLIER.

So I’ve finally have gotten out of the living hell that is/was Amp’d Mobile. I switched my service and MONEY to verizon. The people at Verizon are AWESOME. And they waved my activation fee because of all the problems and trouble that I had with Amp’d Mobile. Talk about GREAT customer service!!! And the plans are awesome.
I’m VERY glad that my money will no longer be going to a horrid, unintelligent company that was “#1 in entertainment”. Entertainment doesn’t fix broken phones and poor customer service.
I URGE strongly urge EVERYONE to file a claim witht he BBB (www.BBB.org) and their states AGO (usually found on the state homepage). I’m not paying my bill that I owe to Amp’d.

Would you pay for a car if it didn’t run correctly from day one and you couldn’t get an appointment (or hel)p with THE ONLY service department they had? I think not.

So I’ve finally have gotten out of the living hell that is/was Amp’d Mobile. I switched my service and MONEY to verizon. The people at Verizon are AWESOME. And they waved my activation fee because of all the problems and trouble that I had with Amp’d Mobile. Talk about GREAT customer service!!! And the plans are awesome.
I’m VERY glad that my money will no longer be going to a horrid, unintelligent company that was “#1 in entertainment”. Entertainment doesn’t fix broken phones and poor customer service.
I URGE strongly urge EVERYONE to file a claim witht he BBB (www.BBB.org) and their states AGO (usually found on the state homepage). I’m not paying my bill that I owe to Amp’d.

Would you pay for a car if it didn’t run correctly from day one and you couldn’t get an appointment (or hel)p with THE ONLY service department they had? I think not.

I just got a text message from ampd telling me that they will no longer exsist as of 8/01/07. They told me i could keep my phone and number by simply going over to some other company they recomended,hmm, yeah,im gonna take the advice of the people that just went belly up and switch to some company i never heard of,good idea.Even though i am very angry that ampd took my money and ran,i am also relieved that the nightmare known as Ampd will no longer be around to con people out of hard earned cash (and yes i was one of the people that paid thier bill on time every single month but got deeper in the red).I Hope all the criminals that made ampd are put in jail.

I need some advice. I owe Amp’d a bill but, I am unable to log into their site. The bill is due in less than one week. I have also heard that since they went bankrupt, I don’t have to pay. Nevertheless, I don’t want my credit damaged because of an outstanding debt. Can anyone help me?

I currently work at a Best Buy in Florence, SC. For those who don’t know, Amp’d Mobile was an exclusive to Best Buy. In the months that we carried this company I saw nothing but issues. They had terrible customer service, their phones were awful, and their mobile service completely sucked.

I always had customers coming into my store with a new issue. Some had their phones for months and never got a bill. Then you also had customers who only had their phones for 3 weeks and would get a bill for $500. Like I said, terrible. Whenever I called our dealer support I had to wait anywhere from five to nintey minutes. Things were truly ridiculous with this company. I am VERY happy that this company is finally gone. They had a lot of potential to be a great company, however due to the lack of properly trained staff they have failed. This company rushed and came out way before they should have. Maybe had they had everything together they would have been better. I mean damn, even their interface for setting up service was terrible. I loved how I could only activate one cellular device on the computer and would have to wait another hour to activate another.

Sorry for all of you who were stupid enough to switch to Amp’d Mobile from ANY company. I’d still recommend going with Sprint and living in a rural area over Amp’d Mobile.

~theron_~

I currently work at a Best Buy in Florence, SC. For those who don’t know, Amp’d Mobile was an exclusive to Best Buy. In the months that we carried this company I saw nothing but issues. They had terrible customer service, their phones were awful, and their mobile service completely sucked.

I always had customers coming into my store with a new issue. Some had their phones for months and never got a bill. Then you also had customers who only had their phones for 3 weeks and would get a bill for $500. Like I said, terrible. Whenever I called our dealer support I had to wait anywhere from five to nintey minutes. Things were truly ridiculous with this company. I am VERY happy that this company is finally gone. They had a lot of potential to be a great company, however due to the lack of properly trained staff they have failed. This company rushed and came out way before they should have. Maybe had they had everything together they would have been better. I mean damn, even their interface for setting up service was terrible. I loved how I could only activate one cellular device on the computer and would have to wait another hour to activate another.

Sorry for all of you who were stupid enough to switch to Amp’d Mobile from ANY company. I’d still recommend going with Sprint and living in a rural area over Amp’d Mobile.

~theron_~

Hello folks, I recently purchased a Amp’d mobile pay-as-you-go phone through Circuit city on

5/26/07, here in massachusetts. On 7/21/07, i rec’d one of those non-discripitive svc shutdown

msgs. Being a new prepayee, i added a 20.00 charge-up to my account, thinking that was the
reason for the msg. my updated balance was 44.00. on sun. 7/22/07,I noticed that the phone

was still beeping with the msg. . Concerned, I went to the ampd mobile website and didn’t see

any info on the msg.,until i came accross the little FAQ section stating a us shutdown

on7/24/07. I was upset, so i tried calling ampd mobile customer svss, and rec’d no answer.
so, i called the Circuit City in Millbury,MA ., where i purchased the ampd e816 hollywood

edition phone,-as advertised-with a 100.00 circuit city/ampd mobile rebate-, on a 2nd receipt. I

spoke with a sales rep. for that dept., and informed her that ampd mobile had quietly filed

chapter11, short-noticing customers within 3 days of shutdown, and ampd mobile not coming

through with the circuit city/ampd mobile 100.00 rebate.the rep. transfered me to a C.C. store

mgr. named coleen. I infomed the store mgr. of my situation, and i asked to return the said

phone for in store credit since the phone would be rendered useless, and the circuit city rebate

wasn’t honored.. The store mgr. coleen said,” well sir i’m sorry but your purchase is over 30

days per store policy, so we can’t take back the phone. You’ll have to keep calling ampd

mobile, and deal with them. Besides sir, we haven’t had any of their products in our store for

sometime now…i’m sure they’ll be a lot of upset customers, so keep calling the ampd mobile

co. ..” I told the C.C. mgr. that i ‘ve seen the phones advertised and in the store within the past

3-4 weeks….I said i’m a customer and i want satisfaction. so,I asked for the Circuit city corp. /

cust svss. number. after talking with the store mgr., i drove up to the millbury circuit city. In the

prepaid phone section, i observed 2 ampd mobile phones, the jet version- in store c.c.

advertised -at 179.99, and the e816 hollywood for 129.99, with a tagged sale date good to

3/06/08. I used my ampd mobile phone, and took pictures of the display. On mon, 7/23/07, I

called Circuit City customer svc, and spoke to a female rep.,with an indian-accent. I explained

my issue to her. She said,” Sir, we are so sorry, but you phone is over 30 days..I will give you a

reference number #. , and I will transfer you to the Ampd mobile customer svc…” I was placed

on hold… about 16mins. later, The rep. returned , and said, ” I’m sorry sir, but ampd cust. svss.

is closed at the moment. you’ll have to try call them back later on to today…If you have any

questions, call us back with your reference number…we so sorry , thank you sir…”later that

moring I called amp mobile again. Finally,I spoke with an ampd mobile customer svc rep.

named jessy. She said that she was “unable to discuss the issue futher,and was not allowed to

escalate any calls…” ampd moblie svc rep. jessy refered me to a website dealing with chapter

11 issues.. I told them they might have even a bigger problems because Circuit City was still

selling their phones like nothing was going on… the ampd rep. said,” good grief, i need to

speak with my supervisor…”10 mins later, the ampd mobile rep. returned. She said,” thank you

sir, my supervisor will get the word out about phone sales…sir, we understand your

problem…our customer svc dept. wasn’t even notified, until today, by memo regarding the

chapter 11 shutdown. were not suppose to speak about to anyone. I recommend you contact

circuit city cust. svc and explain the situation to them..Since you’ve had the phone and service

for only 2months, I can’t see why they won’t allow you to return the phone for store credit. Have

their cust.svss staff contact our dept. to validate your claim..” So,I called CircuitCity

cust.svss.again. I spoke with a male C.C rep. . I gave him my refer. no.#, reitrated my issue…I

was on the phone with this rep. for 44 mins., on/off hold with lots of”, i’m sorry…were sorry,

sir..etc…” Finally, The C.C rep. returned, and said, “sir, after checking on everything.. I’m going

to call the store where you purchased the unit and, have them give you a refund, or a store

credit…l’Il contact them to make the arrangements…” another 17 mins. on hold, The rep. returns.

He said,” I’m really, sorry sir, but, I spoke with the store mgr.,. The store mgr. said they will not

allow the return, and that you are over the 30 days return policy….I’m so, very, sorry sir..”I

exclaimed, “there’s something funny going on here…I’ve been on the phone for hours, placed on

hold for long periods of time, listened to company finger-pointing, given the run around and

stonewalled…I was hoping that at least circuit city would do the right thing and give me

resolution…I’m customer and i want satisfaction..I want to speak with someone else in the chain

of command…” The c.c. rep. said, ” I’ll give you a c.c. incident reporting no.#, and i’ll transfer you

to a cust. svss. supervisor…” The rep. transfered me to a C.C. Super. named Darchell…As

soon as i gave her the incident no#. , she acted in a beligerent, and surly manner…She said,”

Sir, you were already told that you are over your 30 days…you will not be able to return the

phone and no store credit of any kind will be issued…”I said,” so , let me get this straight…your

telling me that i’m going to be soon stuck with a useless mobile phone, a dead service, and no

100. 00 circuit city rebate??!!!!” C.C. super. said ,” Sir, you can interpert it anyway you like …” I

exclaimed, ” there is deceptive and frauduant practices being conducted against this

consumer… I will be filing consumer rights complaints with the Massachusetts Attorney

Generals office on both companies !!!The C.C. supervisor said, ” You are threatening legal

action against us !!! There is nothing further to say…I’m disconnecting you !!!” The c.c. super.
hung-up… It’s 8/1/07, I still have limited phone service, and my acct. stands at 37.50 …I’m in the process of filling out various complaint forms
…anyone know of any other action i could take???

Hello folks, I recently purchased a Amp’d mobile pay-as-you-go phone through Circuit city on

5/26/07, here in massachusetts. On 7/21/07, i rec’d one of those non-discripitive svc shutdown

msgs. Being a new prepayee, i added a 20.00 charge-up to my account, thinking that was the
reason for the msg. my updated balance was 44.00. on sun. 7/22/07,I noticed that the phone

was still beeping with the msg. . Concerned, I went to the ampd mobile website and didn’t see

any info on the msg.,until i came accross the little FAQ section stating a us shutdown

on7/24/07. I was upset, so i tried calling ampd mobile customer svss, and rec’d no answer.
so, i called the Circuit City in Millbury,MA ., where i purchased the ampd e816 hollywood

edition phone,-as advertised-with a 100.00 circuit city/ampd mobile rebate-, on a 2nd receipt. I

spoke with a sales rep. for that dept., and informed her that ampd mobile had quietly filed

chapter11, short-noticing customers within 3 days of shutdown, and ampd mobile not coming

through with the circuit city/ampd mobile 100.00 rebate.the rep. transfered me to a C.C. store

mgr. named coleen. I infomed the store mgr. of my situation, and i asked to return the said

phone for in store credit since the phone would be rendered useless, and the circuit city rebate

wasn’t honored.. The store mgr. coleen said,” well sir i’m sorry but your purchase is over 30

days per store policy, so we can’t take back the phone. You’ll have to keep calling ampd

mobile, and deal with them. Besides sir, we haven’t had any of their products in our store for

sometime now…i’m sure they’ll be a lot of upset customers, so keep calling the ampd mobile

co. ..” I told the C.C. mgr. that i ‘ve seen the phones advertised and in the store within the past

3-4 weeks….I said i’m a customer and i want satisfaction. so,I asked for the Circuit city corp. /

cust svss. number. after talking with the store mgr., i drove up to the millbury circuit city. In the

prepaid phone section, i observed 2 ampd mobile phones, the jet version- in store c.c.

advertised -at 179.99, and the e816 hollywood for 129.99, with a tagged sale date good to

3/06/08. I used my ampd mobile phone, and took pictures of the display. On mon, 7/23/07, I

called Circuit City customer svc, and spoke to a female rep.,with an indian-accent. I explained

my issue to her. She said,” Sir, we are so sorry, but you phone is over 30 days..I will give you a

reference number #. , and I will transfer you to the Ampd mobile customer svc…” I was placed

on hold… about 16mins. later, The rep. returned , and said, ” I’m sorry sir, but ampd cust. svss.

is closed at the moment. you’ll have to try call them back later on to today…If you have any

questions, call us back with your reference number…we so sorry , thank you sir…”later that

moring I called amp mobile again. Finally,I spoke with an ampd mobile customer svc rep.

named jessy. She said that she was “unable to discuss the issue futher,and was not allowed to

escalate any calls…” ampd moblie svc rep. jessy refered me to a website dealing with chapter

11 issues.. I told them they might have even a bigger problems because Circuit City was still

selling their phones like nothing was going on… the ampd rep. said,” good grief, i need to

speak with my supervisor…”10 mins later, the ampd mobile rep. returned. She said,” thank you

sir, my supervisor will get the word out about phone sales…sir, we understand your

problem…our customer svc dept. wasn’t even notified, until today, by memo regarding the

chapter 11 shutdown. were not suppose to speak about to anyone. I recommend you contact

circuit city cust. svc and explain the situation to them..Since you’ve had the phone and service

for only 2months, I can’t see why they won’t allow you to return the phone for store credit. Have

their cust.svss staff contact our dept. to validate your claim..” So,I called CircuitCity

cust.svss.again. I spoke with a male C.C rep. . I gave him my refer. no.#, reitrated my issue…I

was on the phone with this rep. for 44 mins., on/off hold with lots of”, i’m sorry…were sorry,

sir..etc…” Finally, The C.C rep. returned, and said, “sir, after checking on everything.. I’m going

to call the store where you purchased the unit and, have them give you a refund, or a store

credit…l’Il contact them to make the arrangements…” another 17 mins. on hold, The rep. returns.

He said,” I’m really, sorry sir, but, I spoke with the store mgr.,. The store mgr. said they will not

allow the return, and that you are over the 30 days return policy….I’m so, very, sorry sir..”I

exclaimed, “there’s something funny going on here…I’ve been on the phone for hours, placed on

hold for long periods of time, listened to company finger-pointing, given the run around and

stonewalled…I was hoping that at least circuit city would do the right thing and give me

resolution…I’m customer and i want satisfaction..I want to speak with someone else in the chain

of command…” The c.c. rep. said, ” I’ll give you a c.c. incident reporting no.#, and i’ll transfer you

to a cust. svss. supervisor…” The rep. transfered me to a C.C. Super. named Darchell…As

soon as i gave her the incident no#. , she acted in a beligerent, and surly manner…She said,”

Sir, you were already told that you are over your 30 days…you will not be able to return the

phone and no store credit of any kind will be issued…”I said,” so , let me get this straight…your

telling me that i’m going to be soon stuck with a useless mobile phone, a dead service, and no

100. 00 circuit city rebate??!!!!” C.C. super. said ,” Sir, you can interpert it anyway you like …” I

exclaimed, ” there is deceptive and frauduant practices being conducted against this

consumer… I will be filing consumer rights complaints with the Massachusetts Attorney

Generals office on both companies !!!The C.C. supervisor said, ” You are threatening legal

action against us !!! There is nothing further to say…I’m disconnecting you !!!” The c.c. super.
hung-up… It’s 8/1/07, I still have limited phone service, and my acct. stands at 37.50 …I’m in the process of filling out various complaint forms
…anyone know of any other action i could take???

Hey Brandon.Ampd mobile no longer exsists.I cant see how your credit would be damaged by not paying a bill to a company that is no longer around.The inability to log into the ampd site is due to the fact that there is nobody at ampd.Do not quote me on this but i am willing to bet that ampd realy owes YOU money for services not rendered.I would not worry about paying the last ampd bill you got.

Hey Brandon.Ampd mobile no longer exsists.I cant see how your credit would be damaged by not paying a bill to a company that is no longer around.The inability to log into the ampd site is due to the fact that there is nobody at ampd.Do not quote me on this but i am willing to bet that ampd realy owes YOU money for services not rendered.I would not worry about paying the last ampd bill you got.

Brandon, I too have the same issue and, as all other bills I have recd from amp’d, it is incorrect. They have over charged me again and have deactivated my account multiple times due to their issues with credit owed me on my account and then, ofcourse, shutdown all service. I looked at my bill and they were actually looking to bill me for an entire cycle that was not provided due to the early shutdown of service. I too do not want my credit screwed up by these people who NEVER held up any part of their contractual agreement. I told the BBB that I wanted to have my account with AMP’D discontinued due to “Breach of Contract” on the part of AMP’D, and then I was instructed that they were shutting down service. I doubt seriosly I will be paying the outstanding bill in full.

Brandon, I too have the same issue and, as all other bills I have recd from amp’d, it is incorrect. They have over charged me again and have deactivated my account multiple times due to their issues with credit owed me on my account and then, ofcourse, shutdown all service. I looked at my bill and they were actually looking to bill me for an entire cycle that was not provided due to the early shutdown of service. I too do not want my credit screwed up by these people who NEVER held up any part of their contractual agreement. I told the BBB that I wanted to have my account with AMP’D discontinued due to “Breach of Contract” on the part of AMP’D, and then I was instructed that they were shutting down service. I doubt seriosly I will be paying the outstanding bill in full.

So, my final bill comes TODAY? And the invoice is 1,014.36…..

I stopped using my Amp’d phone the 1st of August. My call history on the phone shows two incomings. I would assume thats when everyones phone was done. I did not receive a billing statement for the month of July. And I DID pay the month before, or how else would I have been using the phone? There was nothing to tell me my due amount for July. And of course…..I couldn’t contact ANYONE via Customer Service. The phone has been sitting on my computer desk ever since. I only use it for an alarm clock from time to time.

I got myself a used Sidekick from a friend, then signed myself up for T-Mobile, and opted to take the Amp’d number and get it ported to T-Mobile within the first two weeks of August. The SK has been doing me well, then I come home today and find a statement from Amp’d….. THIS BILL IS OUTRAGEOUS!

I’m not paying that money. ‘Cuz for one I do not have it. And 2nd…

The Summary of Charges is as reads:
Billing Date 08/01/2007
Due Date 09/01/2007
Total Due $1,014.36

[B]Previous Account Activity[/B]
Balance Forward After Billing [CENTER]7/02/07 212.48[/CENTER]
Payment Received by Collections [CENTER]7/12/07 109.22 CR[/CENTER]
[B]Balance Before New Charges[/B] [CENTER] 103.26[/CENTER]

[B]NEW CHARGES[/B]
CELLULAR SERVICES – Account Summary
Monthly Charges [CENTER] 13.55 CR[/CENTER]
Calling Charges [CENTER]759.50[/CENTER]
Data/Content Charges [CENTER]18.05[/CENTER]
[B]Total Cellular Charges[/B] [CENTER]764.00[/CENTER]

TAXES – Account Summart
Federal [CENTER]32.05[/CENTER]
State [CENTER]73.50[/CENTER]
City [CENTER]41.55[/CENTER]
Total Taxes [CENTER]147.10[/CENTER]
Total New Charges [CENTER]911.10[/CENTER]

Like seriously….and I call 1-866-811-0091 for the Customer Care Dept, like it says to call on the bottom of the invoice for any questions about your invoice. The department is currently closed? It then referred me to the site….Which I assume is not my browser, but the site is officially down?

What am I to do? I do NOT have money like that.

So, my final bill comes TODAY? And the invoice is 1,014.36…..

I stopped using my Amp’d phone the 1st of August. My call history on the phone shows two incomings. I would assume thats when everyones phone was done. I did not receive a billing statement for the month of July. And I DID pay the month before, or how else would I have been using the phone? There was nothing to tell me my due amount for July. And of course…..I couldn’t contact ANYONE via Customer Service. The phone has been sitting on my computer desk ever since. I only use it for an alarm clock from time to time.

I got myself a used Sidekick from a friend, then signed myself up for T-Mobile, and opted to take the Amp’d number and get it ported to T-Mobile within the first two weeks of August. The SK has been doing me well, then I come home today and find a statement from Amp’d….. THIS BILL IS OUTRAGEOUS!

I’m not paying that money. ‘Cuz for one I do not have it. And 2nd…

The Summary of Charges is as reads:
Billing Date 08/01/2007
Due Date 09/01/2007
Total Due $1,014.36

[B]Previous Account Activity[/B]
Balance Forward After Billing [CENTER]7/02/07 212.48[/CENTER]
Payment Received by Collections [CENTER]7/12/07 109.22 CR[/CENTER]
[B]Balance Before New Charges[/B] [CENTER] 103.26[/CENTER]

[B]NEW CHARGES[/B]
CELLULAR SERVICES – Account Summary
Monthly Charges [CENTER] 13.55 CR[/CENTER]
Calling Charges [CENTER]759.50[/CENTER]
Data/Content Charges [CENTER]18.05[/CENTER]
[B]Total Cellular Charges[/B] [CENTER]764.00[/CENTER]

TAXES – Account Summart
Federal [CENTER]32.05[/CENTER]
State [CENTER]73.50[/CENTER]
City [CENTER]41.55[/CENTER]
Total Taxes [CENTER]147.10[/CENTER]
Total New Charges [CENTER]911.10[/CENTER]

Like seriously….and I call 1-866-811-0091 for the Customer Care Dept, like it says to call on the bottom of the invoice for any questions about your invoice. The department is currently closed? It then referred me to the site….Which I assume is not my browser, but the site is officially down?

What am I to do? I do NOT have money like that.

Umm,hey Robert,Ampd mobile shut down a while back.Ampd is not around anymore.This is the last time i will say this.AMPD MOBILE NO LONGER EXISTS! The ampd.com site is not around anymore,nor is the customer care,nor is the company itself.Stop complaining about Ampd mobile!IT’s OVER,the company is dead.Stop posting idiotic complaints about a company that has shut its doors forever.Most of us have put the past behind us and forgot about the criminal company known as Ampd,i suggest you do the same.

Umm,hey Robert,Ampd mobile shut down a while back.Ampd is not around anymore.This is the last time i will say this.AMPD MOBILE NO LONGER EXISTS! The ampd.com site is not around anymore,nor is the customer care,nor is the company itself.Stop complaining about Ampd mobile!IT’s OVER,the company is dead.Stop posting idiotic complaints about a company that has shut its doors forever.Most of us have put the past behind us and forgot about the criminal company known as Ampd,i suggest you do the same.

Okay, first off I’m going to admit that it took me a while to pay my bill. The reason is same as everyone else’s which was being overcharged. I also agree that they have horrible customer service and I probably have bad credit now because I would usually get my bill in the mail 3-4 days before it’s due. I still have the bill and I’m not sure if I should pay since they no longer exist. The other thing is that some other company called ‘Pinnacle Financial Group’ charged me in behalf of Ampd. I paid half and they said they would call back by Sept 1 for the other half but I haven’t received a call ever since. What worries me the most is that in the bill I got from Ampd (Bill date 08/06/07, Due date 09/06/07, which I got yesterday btw) states that if I fail to pay, i t will result in legal action taken against me. I’m a full-time student with currently no job. I’m in deep sh*t and would appreciate if anyone on here can help me out. Thank you very much in advance! Here is my email: thuggishruggishbon@yahoo.com

Pinnacle call us everyday. I told them Amp’d is bankrupt, And that they over charged us anyway. Every month We have been getting Bills. We havent had service since may. But we get bills with minutes used.

Amp’d is lying to everybody. Most of the ppl that had their service, The so called young ppl who didnt pay, had pre-paid!

They are charging us for minutes we are not even using. I would have paid the bill. But I will not pay for something I did not use.

My kids had pre-paid all 5 of my kids, They bought their own minutes.
Amp’d robbed them of their minutes.
You cannot go into contract with a minor.

Pennacle and Amp mobile can go you know where.
By the way are the phones from amp’d usable?
I got 7 amp’d phones laying around.
I just wanna know if we can get service somewhere else with them.

I never really understood how Amp’d Mobile worked.. I always kind of thought it was a payg thing…