According to Shawn Pierce, on 2/6/02, BestBuy.com offered a VisionTek Xtasy GeForce4 TI 4600 graphics
accelerator for a “Special Pre-Order Price” of $129.99 while proclaiming that
the “Savings is a $200.00 Value.” After several hours, the price was changed to
$399 and all customers who ordered the video card for $129 were given
cancellation notices and were told that they could re-order the card for $399.
These cancellation notices claimed that a “systems error” or “database error”
had caused the price to be $129.99 and that all orders were cancelled.
Subsequent correspondence to Best Buy CSRs resulted in more automated E-mail
directing customers to Best Buy's online Terms of Service (TOS) disclaimer.

There are several facts that contradict the “database error” or “systems error”
excuse and prove that these customers actually purchased a card at a “Special
Pre-Order Price”:
(1) The $129.99 price was advertised on several pages of the Web site, including
the front page.
(2) The $129.99 price was accompanied by the statement “Savings is a $200 value.”
(3) The $129.99 price was confirmed at least twice by phone, by a large amount of
customers.
(4) Every user received a confirmation number and receipt for the video card.
Credit card funds were reserved by Best Buy for days and were unavailable for
use.
(5) The first cancellation notice included the statement “A recent systems error
on our web site allowed you to purchase the VisionTek GeForce4 Ti 4600 Graphics
Card at $129.99.” Better Business Bureau and FTC regulations are in place to
protect customers who have, in Best Buy's own words, made a “purchase.” These
same regulations indicate that online Terms of Service disclaimers have very
little real-world value.
(6) As of today, print ads exist at select Best Buy locations with low pricing.
Scans of these ads exist. Several Best Buy “brick and mortar” locations still
have the $129.99 price in their system.
(7) Of further concern is the fact that over 1400 customers had their personal
information including name, credit card number, address, phone number and E-mail
address taken. By Best Buy's own admission (TOS disclaimer) this information is
not considered private.