Comments on: BBB for Software? http://chris.pirillo.com/bbb-for-software/ News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Mon, 23 Nov 2009 01:37:17 -0800 http://wordpress.org/?v=2.8.5 hourly 1 By: kenhttp://chris.pirillo.com/bbb-for-software/comment-page-1/#comment-225874 ken Sat, 03 Mar 2007 20:25:54 +0000 http://chris.pirillo.com/2007/02/21/bbb-for-software/#comment-225874 http://www.ventbox.comNew but a decent idea. http://www.ventbox.com

New but a decent idea.

]]> By: Kevin Howardhttp://chris.pirillo.com/bbb-for-software/comment-page-1/#comment-209870 Kevin Howard Thu, 22 Feb 2007 11:46:08 +0000 http://chris.pirillo.com/2007/02/21/bbb-for-software/#comment-209870 ACT! (the CRM product) is always buggy on the release of each version and I'm faily sure they are guilty of putting bug fixes in a new version which you have to pay for, again. We've bought versions 5 thtough 8 (for 5 users) and every one has required umpteen patches within weeks of it's release. We've decided to ditch the ACT! and try something else, once we've caught up with the hundreds of hours it has cost us in lost productivity.Another candidate is Omnipage 15. I bought this recently from the Nuance (formerly Scansoft ) US site, (because it's considerably cheaper than buying from the AUstralian site). I bought it via download because I wanted to use it, straight away.Once installed it takes you straight to "validation" in which you have to input a code you get when buying the product. I duly did this and but their validation system insisted I had installed the software before. Their on-line support system made me jump through numerous hoops and additional registration before I could even lodge a ticket.Eventually, after reinstalling the software, I discovered that there was an update. Their knowledgebase made no mention of it fixing this problem but I downloaded and installed the mere 11Mb service pack and the product validated without a hitch. Two days later I got some useless response to my support ticket telling me to turn off my firewall and anti virus software and suggesting I may have enetered the validation code incorrectly. Still no mention of the service pack ...How easy would it be for them to inform users that there is a service pack when they download the product, or better still make the original download the pacthed version!I have only noticed one bug in the software itself related to exporting OCR output to Excel. Thankfuly the OCR component is probably almost as good as it gets, which is great because it means I will never have to buy another one of their products again! ACT! (the CRM product) is always buggy on the release of each version and I’m faily sure they are guilty of putting bug fixes in a new version which you have to pay for, again. We’ve bought versions 5 thtough 8 (for 5 users) and every one has required umpteen patches within weeks of it’s release. We’ve decided to ditch the ACT! and try something else, once we’ve caught up with the hundreds of hours it has cost us in lost productivity.

Another candidate is Omnipage 15. I bought this recently from the Nuance (formerly Scansoft ) US site, (because it’s considerably cheaper than buying from the AUstralian site). I bought it via download because I wanted to use it, straight away.

Once installed it takes you straight to “validation” in which you have to input a code you get when buying the product. I duly did this and but their validation system insisted I had installed the software before. Their on-line support system made me jump through numerous hoops and additional registration before I could even lodge a ticket.

Eventually, after reinstalling the software, I discovered that there was an update. Their knowledgebase made no mention of it fixing this problem but I downloaded and installed the mere 11Mb service pack and the product validated without a hitch. Two days later I got some useless response to my support ticket telling me to turn off my firewall and anti virus software and suggesting I may have enetered the validation code incorrectly. Still no mention of the service pack …

How easy would it be for them to inform users that there is a service pack when they download the product, or better still make the original download the pacthed version!

I have only noticed one bug in the software itself related to exporting OCR output to Excel. Thankfuly the OCR component is probably almost as good as it gets, which is great because it means I will never have to buy another one of their products again!

]]> By: Scott Kingeryhttp://chris.pirillo.com/bbb-for-software/comment-page-1/#comment-209586 Scott Kingery Thu, 22 Feb 2007 08:31:55 +0000 http://chris.pirillo.com/2007/02/21/bbb-for-software/#comment-209586 They should blog and use the freedback tag you suggested after Gnomedex last year. They should blog and use the freedback tag you suggested after Gnomedex last year.

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