Comments on: Appriver Review: Ack-river!

By: Al B

Al B — Tue, 24 Feb 2009 15:21:56 +0000

Have to say Amanda’s post does not fit our experience at all.

We’ve been using AppRiver for hosted Exchange with Shoreline spam filtering for around 2 years. Always been very impressed with service, support, pricing and features, including BlackBerry. Love the absence of mailbox storage caps (the only cap is technical, though Excchange must have limits somewhere, i.e. smaller is always faster/better with Exchange/Outlook, but I’ve been up to 4GB/5GB on several occasions). Servers and management console have both seen upgrades since we’ve been there. Support is prompt and generally excellent and they don’t condescend when asked obvious stuff. Easy enough to try for yourself as no contract lock in (always a good sign imo).

Shoreline anti-spam might not be particularly intuitive, but it does the job and I wasn’t any more impressed in the past by Postini or MX Logic — again both good/fine but not obviously better for a smaller business.

I’ve used other, pricier Exchange hosts (and respectable Linux guys) and AppRiver is definitely the best I’ve tried. Only alternative I would currently consider is Google Apps premium.

Had no idea there is a Rackspace link for AppRiver, but for me that’s another vote of confidence as Rackspace have the Rolls-Royce reputation (and cost — we chose NOT to use them for email in part for that reason!).

Sadly, no commercial or other link other than a satisfied customer. Not even in the US!

By: Josh Shullenburg

Josh Shullenburg — Tue, 20 Jan 2009 22:06:04 +0000

There is always google cache….

http://74.125.113.132/search?q=cache:Nyz4mkWrR8kJ:chris.pirillo.com/live/+&hl=en&ct=clnk&cd=2&gl=us&client=firefox-a

By: David Brown

David Brown — Sat, 29 Nov 2008 16:31:51 +0000

What fools you are people! Rackspace and Appriver are glove in hand. Rackspace is the upstream provider. I caught this whole SCAM a few years back when I noticed email to the school my son attends bouncing. After some investigation and admonishing the hapless school email administrator I discovered in my email server logs that the real upstream culprit as Rackspace itself. This is how the SCAM works: the upstream provider (Rackspace) becomes very SPAM permissive. This means they host and allow the SPAMMERS to operate freely as long as they pay there high bandwidth bills. After a few months of non-stop SPAMMING the white knight (Appriver) appears and magically all the SPAM disappears when you sign on the dotted-line! Fools!

By: Macy Miller

Macy Miller — Thu, 13 Nov 2008 16:08:19 +0000

The company I work for uses Appriver and we have been very happy with it. We very rarely get spam and we always get our e-mails on time. The technical support is great and a live person always answers the phone. I would recommend Appriver to everyone.

By: AppRiver staffers

AppRiver staffers — Thu, 23 Oct 2008 22:03:14 +0000

Josh,

Enough is enough. You only worked at AppRiver for 3 months. It has been over a year now since we gave you a chance. Don’t you think it is time you moved on and quit posting your rants all over the web trying to make it look like it is from legitimate customers. Lame! Move along please.

By: Amanda

Amanda — Fri, 17 Oct 2008 04:24:08 +0000

Well – I just left AppRiver and let me tell you I had a terrible experience working there. Here are the facts:

AppRiver Employees get the Administrator passwords on their first day. That’s right – no background check – nothing. They can redirect or read anyone’s e-mails.

They have absolutely no monitoring on their servers – they basically wait for the phones to start ringing to determine if something is down.

They use a crappy Linksys with WEP. Yes, you can sit in their parking lot with AiroCrack and sniff away.

Their head “engineers” have absolutely no idea how basic e-mail security works. They even use e-mail headers to determine what should be whitelisted which opens the door to spammers. Look at an AppRiver customer’s e-mail headers sometime.

In addition, after around 3PM – e-mail delays are up to 30 minutes! Stay away from these people and buy yourself a Barracuda SpamWall.

By: JW

JW — Fri, 05 Sep 2008 17:20:39 +0000

Wow! What happened to all the old posts!

Here’s the original Google Cache of this site:
http://74.125.45.104/search?q=cache:u2AZ3Ml-i5AJ:chris.pirillo.com/2007/09/21/appriver-review-ack-river/+appriver+review&hl=en&ct=clnk&cd=1&gl=us&client=firefox-a

By: Dusty

Dusty — Thu, 10 Apr 2008 18:48:59 +0000

Don’t look for Exchange hosting. Look for a great Zimbra host instead. They can emulate Exchange better than Exchange can and their “ZWA” is better than OWA anyday. Just do a search for “zimbra outlook hosting” and you’ll find plenty. They support Outlook, IMAP, POP3, and Blackberries. Integrates with CRM systems really nicely. And they’re cheaper too.

By: Barry Rowars

Barry Rowars — Thu, 03 Apr 2008 22:13:46 +0000

Given the direction I see here; who is the best for exchange hosting then? Especially since I run entourage on MAC.

Thanks for any information given