I take back what I said about Alaska Airlines. Rather, how I said it. There's nothing more frustrating than missing your flight, no matter the carrier. It's how this particular airline did or did not deal with the situation. Hiccups happen, and I'd just as soon have them spend the time fixing problems before it's too late. I've had to fly Alaska Airlines a lot since moving to Seattle, and while the experience pales by comparison to JetBlue, it hasn't been an overwhelmingly negative one.
When I'm not on a schedule, I don't really care how, when, or where a flight takes off – but if I'm on a mission, then everything that happens is mission critical. I know I'm not the only one who's frustrated with the system, and I know that as far as problems go, they could be a lot worse. Its no more one airline's fault than it is another's. I've been delayed before – and it sucks every time. I suppose my message to these terminals is: why not make us more comfortable why we wait?
A trip to the airport is tantamount to a trip to the dentist; you know it's probably going to hurt at some point. If you can't open up the Wi-Fi with your current service provider, find a new carrier – and they DO exist. With the money I've had to spend on parking fees, I've more than paid for the bandwidth. And don't tell me that your bottled water is really worth $4 a bottle. You've got a captive audience, but why do you make us feel captured? Pacify me with a power outlet and a connection to the Internet. It's not much, honestly – especially when I can't do much else while I wait.