What’s on Sale writes:
I own my own business and, while it’s doing all right, I wish I knew how to retain my best customers. I know it’s just a matter of time before turnover goes past the point of no return and my business won’t be sustainable anymore. Any advice you can give?
While I’m not really exactly in the customer service field, per se, I know how it feels to have the attention of an audience stray no matter what you’re putting out there for ’em. All things considered, the dynamics probably aren’t all that different between customer service and entertainment: you’ve got to give the people what they want! The trouble? Not always knowing what that happens to be (heck, sometimes the customer/audience doesn’t know, either).
Perhaps we’d both benefit from reading this free e-book: 6 Secrets to Offering Exceptional Customer Service.