This is a sponsored post written by me on behalf of BT. All opinions are 100% mine.
There is nothing that drives down overall productivity within a company more than lack of communication. Having everyone on one communication platform is often unfeasible, especially when you have some employees out in the field and others spending most of their time at their desk. This is where solutions such as the ones offered through BT Unified Communications can come in handy.
Cloud-based communication services have been available for free to the public for years. The problem with these systems is that, until now, they have been considered too unreliable for commercial use. When thousands, and even millions of dollars depend on you being able to coordinate with other members of your operation as quickly and efficiently as possible.
Pulling everything together in one centralized hub that allows your staff to reach one-another regardless of where someone is or what platform they have with them. Unified Communications can streamline how a business operates. Being able to reach someone with a click from your desktop regardless of if they’re at their desk or in the field with a single number is a great way to make sure that you’re able to reach them.
A solid communications system can also save companies money by reducing the need of travel. Face-to-face communication and conferences can be done without the need to travel. Sifting through various different messages sent through different communications channels is a time-intensive tasks that can add up to serious expenses even smaller businesses.
Remote employees can be a real challenge to keep up with. Coordinating tasks, sharing information, and keeping everyone connected is difficult when everyone has their own preferred method of keeping things organized. Bringing everything together in a unified manor would allow me to get things organized and share them with the right people once, freeing me up to get other important things done.
Customer service is one area in particular that suffers greatly when information isn’t readily available. If a customer has a question or problem with a product or service, empowering the customer service representative with the tools they need to address the problem and assign a resolution is essential. In an environment where everything is fragmented and scattered, this can be an incredibly long process that may result in losing the customer altogether.
The technology exists today to create a better environment for employees to stay connected to the information they need as well as each other. Keeping this in mind, there’s no reason why any business shouldn’t include some collaborative communications system in their infrastructure.