Comments on: Sony Recalling Half a Million Vaio Notebooks Geek Culture & Tech Expert: How Can I Help You Today? Wed, 25 Nov 2015 01:28:28 +0000 hourly 1 By: Peter Warner Fri, 02 Jul 2010 15:58:20 +0000 I have one of the affected Sony Laptops (VPCF11NFX) and I purchased it on, So, don’t think that only a few Retail stores sold these Laptops!

By: Bill Edmister Thu, 01 Jul 2010 00:52:16 +0000 I have seen two representations of people doing stupid things w/ portables. The infamous video of a few years back, the burning computer at the Asian convention, where the thing was sitting on top of a TABLECLOTH already! More recently, on the seat cushion of an UPHOLSTERED CHAIR! Duh, you think? Can anyone spell “contributory negligence”?

Gavin, I think you are smarter than that, wooden desk, cleaning, monitoring, etc. Since you did not mention it specifically, here is what I do w/ our Sony VGN series, not on the recall list. I simply rest the back of the ‘puter on a small, wooden lath, about 1/4 “x 1 1/2″ x 10”. Bottom runs cool now, fan output is warm, not hot.

OK, maybe you are already doing that. Understand that computer makers are very sensitive to perceived (as opposed to potential) safety issues. I would call them up, tell them that the bezel around the screen is broken and I cut myself on the sharp edges. “What should I do?” Or, perhaps, the DC adapter plug wires are frayed and exposed, I think I felt a shock. “What should I do?” Careful now, decide whether you want a new computer or just a new power cord..

It SHOULD go without saying, but since you have already found yourself in this predicament, do not perform the malady upon the computer until the CSR has already given you return authorization for your unsafe equipment.

If you think you can go through the front door and get satisfaction because of righteous indignation, good luck. You will do better going after their vulnerability.

By: Gavin Roskamp Wed, 30 Jun 2010 22:39:58 +0000 Ugh now if only Gateway would recall MY laptop. The highest safe temperature according to safety standards (and even recognized by Gateway, as I found out in a chat with technical support) is 140 degrees Fahrenheit. At this exact moment, it is running at 144F according to SpeedFan. It is doing absolutely NOTHING right now. When I use it for normal tasks, such as web browsing, it goes to 160 and higher. When I use it for anything intensive, like moderate games or rendering video/DVDs, it gets to 180 and higher. I have had it hit 200 before, and I just forced it to shut down because it was really starting to scare me.

This laptop isn’t safe. I have it on a wooden desk with plenty of room for air to escape through its one vent hole. There is no dust inside it (I have to clean the inside every month to get it to stay at these temps) and the surrounding area around it is dust-free. I have tried to tell Gateway this on their technical support line, but when I give them my product ID, they simply say “YOUR MACHINE IS OUT OF WARRANTY, WOULD YOU LIKE TO PAY $300+ FOR ANSWERS BY GATEWAY!?”

I’m sorry, but $300 is WAY to high for tech support. I managed to get past this with one agent, who simply said that it must be my fault it’s running this hot. I’m sorry, did I modify this laptop at all? No. I have added NOTHING to the inside of it, less one stick of RAM. The RAM bays have their own separate area on the laptop, on the other side from the CPU, fan, and thermometer. It came with Windows Vista, which made it run even hotter than it does now with 7 and XP.

So in other words, I pray to God this thing overheats and starts a fire. It will be my chance to say “Screw you” back to Gateway. They’ve done it plenty of times to me.