How to Transfer a Tech Support Desktop Sharing Session


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This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

If you are a computer tech who works via remote desktop connection, chances are you’re using GoToAssist Express. No matter how smart you are or how long you’ve been working with computers, you don’t know it all. Others, however, may know things that you don’t. This is where GTA Express can really come in handy. The program happens to have a Transfer feature, allowing you to quickly (and easily) hand the connection – and the problem – over to a colleague.

Once I’ve enabled this particular feature through my Account Manager, I can set up the Transfer function inside the software. After that has been done, I only have to click a single button to transfer a remote session to another person. There’s no need to disconnect the session, nor to put the customer “on hold”. It will happen instantaneously.

You don’t even have to be working at the same company or location as your colleague. You both need to be running GoToAssist Express. The other tech can be located halfway around the World, and using a different operating system than you OR the customer.

GoToAssist Express is an amazing and powerful tool. The software will help you grow your business, by saving you both time and money.

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