Fingerprint Problems in Windows


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My finger is very secure! It’s attached to my body. However, PC PitStop community member Bob isn’t so sure his fingers are secure. He wrote in to ask about fingerprint sensor on his laptop. He’s been having trouble with them since updating from Vista to Windows 7.

Hopefully Bob ran Microsoft’s Upgrade Advisor. That will tell you whether or not a driver is avaiable for the fingerprint scanner to work inside of Windows 7. Just because it ran fine on Vista doesn’t mean it will run on Windows 7. Sometimes, drivers are poorly written – or not updated at all.

The bottom line is that Bob will need to contact the laptop manufacturer and find out where he can get an updated driver for his fingerprint scanner. If there isn’t one available, he may have to roll back to Windows Vista (*shudder*) if he really wants to use the fingerprint scanner.

Sadly, there’s no magic answer here. Bob needs a driver. The hardware worked perfectly in Vista, but stopped as soon as he upgraded the operating system. To me, that points a big red arrow right to the drivers.

Bob, check with the manufacturer of your laptop. You can even log on to their website, and look for drivers there, without having to call them. Most reputable manufacturers will have a section devoted to the most up-to-date drivers that are available.

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