Verizon MiFi2200 Problems

This is NOT a review. If it was, the MiFi2200 would be lucky to get 2 stars out of 10 from me. To view the screencast in better clarity, click the arrow on the lower right side of the video embed and select “Full Screen.”

I recorded this video to better illustrate the multitude of problems I’m having with Verizon’s product. I sent the video to Verizon Support and they auto-responded with a block of text that was absolutely useless in helping me solve the issues.

  1. I can only get connected to the Internet (via the MiFi2200) by way of the VZAccess Manager software with the device connected via USB. I’m on Mac OS X 10.6.2, which should not need that software (according to them). I demonstrate that an Internet connection doesn’t work when connected to the MiFi2200 via WiFi.
  2. The dialing profile is never saved in Network preferences, nor is the WWAN connection option ever available in the OS X menu bar (despite being checked off again and again).
  3. I can’t ever access the MiFi2200 admin page, no matter how I try to connect to it – via USB or WiFi.

I have a feeling that it’s a bad piece of hardware, but no telling how Verizon will respond further to my support request. I have an official thread open with them, but they’re suggesting I call them – which would be an exercise in lunacy. I clearly demonstrated the problems I’m having, and really don’t care to waste any more time on it.

They responded a second time, asking me to perform more troubleshooting steps – which I did:

Let the buyer beware: the Verizon MiFi 2200 has completely failed to impress on the Mac.