Tech Support to Parents

Why is it next to impossible to give tech support to your parents, even if you’re using remote viewing software? 🙂 Love ’em, but…

MikeQuinn: Hey, I am working on a project for a company called CentraStage they hope to make the remote support for parents a bit easier

about 22 hours ago

mgwolf13: My parents wait for our visit to cram 1 yr of tech support into our visit. I&#39m a gadget & sw geek and husband is microsoft.

about 22 hours ago

hdunnett: @chrispirillo: Helping parents with IT challenges. Got that T&#39shirt!

about a day ago

techcom: I rememeber years ago trying to coach my Grandma over the phone to use a mouse; she held it up to the screen!

about a day ago

electronicmusic: there is a biz model a parental tech support ….

about a day ago

dev_random: generatinal divide to the digital power

about a day ago

sufferfest: cuz they do stupid shit. My dad trashed his entire applications folder. Why? He couldn&#39t tell me…

about a day ago

kevinlcc: for my parents, it&#39s not so much support as “Hi, we have a problem, please fix it while we watch tv.”

about a day ago

djbruce: because they just don&#39t get it. i got my mom on google chat and that took 2 days.

about a day ago

DonRoberts: It&#39s not impossible, but I find being Tech Support for my remote family members requires the patience of a saint…

about a day ago

The_Creeper: Same story here, so I tend to just fix whatever needs it for &#39em instead of trying to talk them through it =P

about a day ago

stephenfisher: Oh man. I hear you. The problem is so many companies give realy bad support and we&#39re often the better option.

about a day ago

PassTheBoll: Giving tech support to them period is impossible,actually.

about a day ago

whatmakesexpert: @CaliLewis @Pistachio @ijustine So, Tell us.. What Makes YOU an Expert? in 140 characters or less..

about a day ago

susiehk: Too true! RT: @chrispirillo: Why is it next to impossible to give tech support to your parents, even if you&#39re using remote viewing software

about a day ago

RelevantMom: I hear a fair amount of sighing and colorful language when my husband has to perform this service.My que to head for the hills

about a day ago

Obscura: A few years back I suggested my parents go to the local small town computer store and hire a geek to come out and fix things.

about a day ago

EdibleApple: no kidding! I think parents in general are the only people who use a quintuple click when trying to open something

about a day ago

anthonyryan: HA! Been there far too much. Parents won&#39t ever understand our generation apparently

about a day ago

alfredtwo: No kidding! Doing tech support for my Dad remotely has me looking to buy a plane ticket to do it in person.

about a day ago

rajtilak: I believe that parents are born technologically challanged. They don&#39t acquire it, it&#39s their birthright.

about a day ago

tamegoeswild: with you on that. I usually have to pop a few blood pressure pills afterwards.

about a day ago

IrrationalArt: do you know a mac app that works like Afloat (window transparency) only for non Cocoa applications?

about a day ago

ZoliErdos: C&#39mon. I can&#39t do it in the same room:-(

about a day ago

simpso1ja: Funny you would say that. Just last night, I shut down remote desktop app and port on mom&#39s machine. Local support only…

about a day ago

JasonLandals: It&#39s even worse when my mom calls me at work for tech support. I work corporate IT and she gets the work version of her son…

about a day ago

charlyjl: the term Patience takes on new meaning when helping parents (and siblings) with tech problems.

about a day ago

wmcleanw: I&#39ve been there.

about a day ago

divinjohn: second that!

about a day ago

alliecine: lol it will never be easy

about a day ago

chrispowell: that is why i am glad that my dad is a geek

about a day ago