Is PC Tech Support a Gamble?

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When something goes wrong with your computer, how do you diagnose it? Do you start with making sure cables are plugged in properly, and then test components one-by-one? Why not do it the easy way from now on? Just roll the dice and let them tell you the problem.

The PC Diagnostic Dice are available from ThinkGeek for only $20.00. They’re a must-have for all of the IT people in your life.

IT-support personnel have a difficult job. Constant phone calls and emails from people barely smart enough to operate their computers can grate on you after a while. Before too long, every support phone call sounds the same.

As you get older, you realize that people don’t necessarily want to know exactly what the problem is. What they really want is assurance that someone is there, listening, and is ready to come to their aid. The chances that you can actually walk them through fixing their problem is minuscule – you’re going to have to take a visit anyway, so why bother putting in the effort now?

With the new PC Dice diagnostic system, give your users the reassurance they need while maintaining your sanity. Just a quick toss of the dice, and all the information you need is right there. Three dice describe the problem, the culprit, and the solution.

According to the dice, you need to rush off now and fix your modem… or was it your cable? Maybe it was the little doohickey that hangs down inside the whatchamacallit.

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5 thoughts on “Is PC Tech Support a Gamble?”

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  2. Now, you and I know those dice are just for fun. Other than that, go free, roll your dice, just one more time. Remember, if you have any tech problem, Chris is the king of solutions and the chat room will help you too, if Chris was too busy. I also think they should rename to the Window Problems Dice because Mac don’t get spyware, sorry ladies.

  3. It’s true that TeleTech really do have a hard job. I don’t know if I could even do their job. I’m about 90% sure that the Tech people i’ve talked to (mostly from AT&T) are using this product. Maybe they should hand this out in college.

  4. Yes, I am a 14 y/o student, and I find that PC tech support is a weekly habit of mine, many of my friends and realitives ask for help. Fortunetly, I can usually help, but, ehh… i could use some dice right? πŸ˜€ Well, my opinion of ThinkGeek is that, it’s absolutely the coolest place for the sale of really interesting and really cool nerdy and geeky things. I previously owned a “Wi-fi” shirt which detects Wi-Fi, and lights the shirt with a blue light, which was the highlight of about 2 months. It did eventually break, but that was my error. Love thinkgeek, love the liveshow, it’s just “awesome” (and nice f-bombs on July 13th’s show) “What the F**k is Gooble?” πŸ˜€

    thanks for reading

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