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Optimus Maximus Keyboard: Horrible Customer Service

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Yes, you read that right. I’ve had it with this company. Their customer service is absolutely horrible. They have canceled my order twice now for the Optimus Maximus keyboard. I’m not a very happy Geek at this point.

A few months ago, this news was huge. Any Geek knows what I’m talking about. However, I feel this is a complete ripoff. This isn’t because of the price. If the keyboard is as it is promised, then the cost is worth it. That’s not the issue I have. I placed one of the first orders, and they sent me an email back saying the order had not gone through. I argued with them, because I know that my credit card was valid and so on. After a lot of going back and forth, they said they had simply canceled my order.

What? Even though I was mad, I lusted after the keyboard still. So, a few months later, Ponzi placed an order to try and buy it for me for Christmas. The problem is, even using a different credit card, the order was again canceled. WHAT?? Something just isn’t right here.

I’m not the only one this has happened to!

I feel this is a scam, and that you should be very wary. If anything, their customer service is just plain bad. The whole ordering process is jacked. Twice now, my order has been canceled for no good reason. If anyone actually orders or has ordered this keyboard… good for you, and good luck to you. However, I’m telling you that you shouldn’t bother.

I feel ripped off, even though they never actually took my money. This product is just so unbelievably amazing looking, and they can’t even be bothered to actually sell it! What’s the deal?

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35 Comments

wow,Thats just plain not cool. I totally agree thats an awesome looking keyboard.

Time to re think purchasing one.

Ya, not cool. But, I think the keyboard idea is a very good one. If only art lebedev studio could get it through their heads how to run a company we’d be in business

hey, that’s a good idea.. maybe now they’ll send you a free keyboard *wink, wink*

Darn, that is one awesome keyboard. Seeing the Optimus Maximus, I would never settle for the Optimus mini three.

Chris, you arent alone! I tried to order the keyboard also, but I was rejected 5 times.

It may sound like a scam but engadget interviewed them at CES. They probably didnt sell it because they still have a lot of work to do in order to mass produce it. It looks awwwsome tho!

Coustmer service has gone downhill in most companies since they went public. I have had the same expierence with comcast, AOL, symantec, memorex, belken, sony, and UPS.

Surprisingly, HP and Apple have great support, so whenever i can, i buy from those brands.

Ha! had a feeling that the keyboard was too good to be true, I always look for feedback about these things from multiple people before I try to buy em :P

UncleJohnCentral

January 11th, 2008
at 9:50pm

As I stated, I would wait until apple releases there version which is bound to be very similar, but have way better customer service, and probably be a lot more stable. I would not be surprised to find that the apple release also has better response time for key strokes etc.. And will probably be served in a more compact size.

Umm, I never buy software online. I only use Open-Source stuff. But I saw this keyboard and just walked past it. (Meaning pressed the stumble button)

now, there gonan give chris one for free to review etc… and hes gonna be all happy.. .

I just can’t feel any sympathy for you…probabaly because you come across as a whinely loser in this video >.> So what if they refuse your order? It’s their product, just because you can’t get one means it’s a scam.

Maybe this is just how they deal with more orders than product available…

Kind of a “try back later” thing…

How is it a scam if they’re not taking your money?
Besides, they have the right to refuse service to anyone they want.
Maybe they didn’t have enough. You’re being a whiny, bitchy little cunt over this just because you didn’t get what you want.

“OMG I want your keyboardz!!!”
“Not yet!”
“SCAMMZORZ!”

I’m surprised you didn’t break down and cry.
You also repeated the same thing like 30 times. Plenty of people have this product and they’re not a huge company that can crank out thousands every day.

Im glad you didnt get it, it would be a shame if such a geeky idiot had such a cool keyboard..

i have ordered things from art lebedev before and there were no problems, maybe its your communication skills or lack of them that is at fault here..

1. Did they take your money after you canceled the order?

2. If they did not how is it a scam? I thought scams were people trying to steal your money. If they did not take your money than it would not have been a scam.

3.Did you email back to an automated system? If so it would probably take any response and view it as a cancel.

4.How long did you wait before you requested an update for your purchase? A company like that is not used to large amount of orders they are getting. Give them time..

Hey Chris, y don’t u tell them the full story here? Afraid, are we? The fact of the matter is that once they announced that they’d be taking orders 4 the keyboard on the Sunday in May at midday (Moscow time). Loads of people logged on at the same time n crashed payment server. They cancelled orders till they received confirmation that you did order it. How is that a scam? It’s not. The first batch (800) were sold out in a matter of 45 mins. I think you’re just bitchin coz you didn’t get one.

I hate this guy, wanna punch him so bad.

optimous maximous is so sickkkkkkkkkkkkkkkkk

oled programable\

I had to switch off at 2:50. Boring. Get your credit sorted.

How is it a scam, if they didnt want your money?

stupid geek boy, GET A GIRL! fuckin bastard and stop crying like a baby

I got two of’m from the first batch. They probably could tell how much of annoying f*ck you are. Sorry, scrimp and save and buy yourself a life.

hes married, and critiquing electronics is part of his job

oooh “and critiquing electronics” but not crying like a pussy fagot “ooh! i really want the optimus maximus my life is like shit if i cant get it oooh!! ooooohhh!!”

dude he got a fricken hot wife ok.. you beter fricken shut the fuck up and ignore him.. h coool

I would get pissed if that happened to me.

they can use his credit card number later

Maybe they hate you? LOL sorry

This guy is such a weazel. i wouldn’t sell him anything either. Another example of an idiot who has never been heard all his life finally finding a place where he can be someone.

i wished it was for the mouse that would pwn totally and it would be way less cash XD imagine a mouse with all color leds :D

all i have to say is…im not sure if id sell to him either. he is entirely too whiny…

Oh my dear sweet Jesus, what a weasel.

Dude, you like listening to yourself speak WAY too much. You got to your point 3 minutes into this vid, reiterated your point at the 4 minute mark, then RAMBLED ON ABOUT IT for 4 more minutes.

Wow, what a tool.

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