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Why Your IT Department Doesn’t Love the iPhone

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DC wrote in to say he and his colleagues feel that Apple should try and market the iPhone to IT and corporate professionals, because of the obvious increase in revenue. Here is his list of reasons why IT Departments hate the iPhone.

  • Doesn’t natively support push business email or over-the-air calendar synchronization The iPhone can sync with Microsoft’s Exchange and IBM’s Lotus Notes over IMAP and SMTP ports, but your server and security admins have to configure their infrastructure to do so or purchase a mobile gateway from Synchronica or Azaleos.
  • Doesn’t accommodate third-party applications, including those internally developed This is a show stopper for companies with enterprise mobility initiatives that require line-of-business applications like mobile sales force automation or an industry-specific application like mobile claims.
  • Lacks a hard keypad that provides feedback, which isn’t ideal for rapid and accurate input Many respected journalists have come to the conclusion that ultimately the keyboard “is a nonissue,” but only after five days of use. In speaking with enterprise-class mobile device users on a daily basis, the vast majority have found that they need some form of tactile feedback from their QWERTY or numeric keyboards.
  • Lacks a removable battery, so when the battery kicks it, so does the device Apple does not sell replacement batteries for the iPhone. So when the battery dies, so does worker productivity.
  • Is only the first generation Even Apple enthusiasts admit that there are some weaknesses they’d like to see fixed in future generations, like making it easier to activate the device, improving the battery life and sound quality, and, most importantly, allowing it to connect to higher-speed networks (3G).

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32 Comments

As an IT manager, I’m fairly annoyed with our two iPhone users. The above suggestion to buy a Synchronica server for a small number of users so they too can do business is downright laughable. Also, they don’t mention that Apple doesn’t give any discounts to business buyers.

We can buy nearly any ’smart phone’ on the market for pennies on the dollar with corporate discounts. So far, with our clients, the iPhone accounts for about 1 out of every 50 smart phones out there.

You are an ***, If you have no polite comments dont make comments simple as that.

I’d love to have an iPhone myself (I began with a Treo 650 and now have a Treo 680.)

My problem as a IT admin is that we use Good Mobile Messaging to control policies on users’ phones as well as the syncing.

If Apple/Good supported the iPhone on Good Mobile Messaging, well I might just get one.

I think Apple is doing a good job with the iPhone thus far!!!

This is not a buisiness orianted phone, but its for fun, dont think this is a blackjack. How i wants one!
~KrnSidez

AS you point out, there are ready solutions including 3rd party loadable in February - and from day one, Apple can replace your battery - you just can’t do it yourself - big whoop. You shouldn’t try and change the transmission in a white cargo van, does that stop corporations from buying it? No, the ONLY reason IT hates the iPhone is because they are lazy and bureaucrats - like the DMV, instead of SERVING and SUPPORTING that they are supposed to do, they somewhere along the line think they are GATEKEEPERS of some secret world … this is the same department that lets people copy 25,000 SS’s numbers or credit card accounts onto a laptop and months later, realizes it’s missing. They are worried about emails? bwhahahaha. In the 1980’s, IT might know more than us but now, they are not even as smart as the Geek Squad and as with bureaucrats, afraid of anything “new.” Better just to reject it and make life easier.

They don’t support iPhone coverage in North Dakota.

Goddammit.

Yeah, also don’t forget the fact that it typically costs from $79-$100 depending on where you get your iPhone serviced… Apple’s strategy is to manufacture devices that are great in the here and now, but eventually fail down the road (appox. 2 yrs.) so you go and purchase another device. It’s the corporate world, I guess…….

Get an MDA instead of the Blackjack, most of my friends have tried it and the Pearl and keep coming back to the Wing, MDA and BlackBerry. I have had an MDA for almost 2 years now and most of what Chris says about the iPhone i completely dissagree with. A removeable battery a non issue? Crazy. A Physical keyboard a non issue? Crazy. No styles provided, many issues with the iPhone. I want one but untill they offer all the things mentioned i wont buy one.

Your right Chris just went left instead of right and was still wrong. He offer an option for a problem but avoided the solution completely.

So true, one of the reasons I bought a Ipod touch… the lack of features on the Ipod touch is very frustrating. It seems as though the Iphone is a very closed product and being only available on the the AT&T network makes me mad… I love the verizon network in our area…

If I wasent in a contract with Verizon… I’d buy up a Iphone in a heartbeat…
Its a nice product… Its just lots of things need to be put into the Iphone… that will soon happen..

I do love my Ipod Touch. It is a very nice product except for the lack of Blue tooth.

Buggs156

As i said on Youtube:
This is not a buisiness orianted phone, but its for fun, dont think this is a blackjack. However i wants the iPhone! i wants one!
~KrnSidez

Too early for the iPhone to be dismissed as a corporate contender. It certainly doesn’t have the capability at this point in time. It was never geared for business. It’s just a very good consumer phone that could be used by many businesses, but it is not the ultimate business phone. The BlackBerry already holds that distinction.

Wait at least a few months after the SDK is out and we’ll see what apps there are to give it a shot in the corporate world. The iPhone will probably be very useful in small to medium businesses and that may be a larger customer base. Right now the iPhone is hobbled by it’s limited software, but things should pick up rather soon during the first quarter of 2008. I firmly believe the iPhone was rushed out the door with the barest of necessities. Probably not enough iPhone app programmers to go around being it’s a new platform and all. Give it a full year and we’ll see how things shape up. It should be very interesting.

opinions are like asses :P

I have 3 reasons for avoiding the iPhone.

The service it’s locked to is expensive
The phone itself is expensive
There’s nothing to warrant replacing my K800i

Why Your IT Department Doesn’t Love the iPhone

you are a ******* ****** with no life.

Use an iphone for a month - you’ll never go back!

yh, fun to have a go with, but eventually pointless!

i jus got the nokia 5310 xpress music mobile phone and it does all what the iphone does in less detail, but who needs all of that

I did, right back to my e60i… my e60i didn’t go all smudgy and scratchy, and the screen didn’t crack because i sat down with it in my pocket… oops…

yolopsynanga - you’re funny!

I’m getting an iPhone for Christmas. I’m really looking forward to it. I don’t look to have any problems with an IT Department in the near future, but these are definitely valid points to consider.

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I’m hoping Santa will get me an iPod Flea this Christmas. =]

I would consider one along with several other phones including the Nokia N95 if my k800i broke and I needed a data service but for now I don’t see the point in replacing a perfectly good phone.

Doesn’t the iPhone require the installation of iTunes on the iPhone user’s computer? And doesn’t iTunes import an audio cd onto the user’s hard drive if the user merely wants to play the audio cd on the cd-rom drive? We had one user with 15 gbs. of audio files on our server from iTunes.

you do suck! Dumbass Prick!

n95 8gb!!!!! come on, its way better than the iphone

wtf dont get so touchy

:-)

features Apple though in for the normal consumer such as the iPod functionality or even the ability to expand in the future to use applications that have no business use. Chris Pirillo touches on this with one of his recent videos, “Why Your It Department Doesn’t Love the iPhone“. The next letter makes an important realization that is true. People skip over how Apple truely did innovate the phone industry. If other phone manufactures want to have the “next big thing” they will have to incorporate some of the

why, because im fat lol

i love u u are my hero

for fun” features Apple though in for the normal consumer such as the iPod functionality or even the ability to expand in the future to use applications that have no business use. Chris Pirillo touches on this with one of his recent videos, “Why Your It Department Doesn’t Love the iPhone“. The next letter makes an important realization that is true. People skip over how Apple truely did innovate the phone industry. If other phone manufactures want to have the “next big thing” they will have to incorporate some of the

Apple takes iPhone corporate in a big wayThe Coming Battle: Apple’s iPhone vs. Corporate IT DepartmentsWhat the iPhone can — and can’t — provide enterprise usersSetting up a corporate email server for iPhone and iPod touchWhy Your IT Department Doesn’t Love the iPhoneThe Blurring Boundary between Consumer and Corporate Technologies

Apple takes iPhone corporate in a big wayThe Coming Battle: Apple’s iPhone vs. Corporate IT DepartmentsWhat the iPhone can — and can’t — provide enterprise usersSetting up a corporate email server for iPhone and iPod touchWhy Your IT Department Doesn’t Love the iPhoneThe Blurring Boundary between Consumer and Corporate Technologies

What Do You Think?