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My FAX to the Comcast Business Unit

Wednesday, December 27th, 2006
at 12:36pm

Apparently, we’re going to be charged for Internet services we have not used for the better part of a month - all because we did not send you a statement in written form (according to your CSR, by phone, a few minutes ago).

We were planning on moving out of Comcast’s area at one point, which is when we initially notified you about closing the business account. You allegedly told Ponzi that she would need to submit the request in writing. She tells me you never asked for that, and I certainly don’t recall hearing about it when I called back a few weeks later to confirm our business account had been closed.

Either way, you’re telling me that I’m wrong and you’re right - and I have virtually no way to prove it. Playing “he said, she said” just wastes more time, energy, and money. Consider this a completely formal request to ONCE AGAIN CLOSE OUR BUSINESS ACCOUNT WITH COMCAST.

Thank you.

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7 Comments

Teresa Valdez Klein

December 28th, 2006
at 2:01pm

This exact same thing happened to Andy when he tried to cancel his Comcast service in Vero Beach, FL and moved up to Seattle. It wound up costing him nundreds of dollars and hours on the phone trying to straighten out the mess.

I think Comcast is probably one of the worst services out there in terms of canceling service.

Blog Business Summit

December 28th, 2006
at 2:15pm

Comcast Customer Service in Trouble with the Blogosphere?…

I read Chris Pirillo’s recent post about the trouble he’s been having with canceling his Comcast service and remembered Andy’s post about the exact same problem a few months back and our commenter Thomas who said the same thing happen…

treoman

December 29th, 2006
at 11:13am

Typical cable monopoly mentality. For the life of me I can’t figure out why anyone would do business with a cable company as a consumer or business. They will screw you any way they can at some point. It’s in their business plan. Give Speakeasy a call, they can get you hooked up with a T1 at a reasonable rate and they have the best, most ethical business policies and customer service around.

Lunabean

December 29th, 2006
at 12:52pm

I had similar problems with Comcast and stopped using their services at the end of the summer. We now subscribe to the Dish Network for TV, Verizon FIOS for internet, and Verizon for phone…and we couldn’t be happier.

i-work-4-u.com

January 3rd, 2007
at 1:50am

something. Readers will have to make up their own minds about where the trustworthiness line gets drawn. Disclosing the motivation and origin of a post of this nature gives them the tools they need to make up their own minds. Read More… I read Chris Pirillo’s recent post about the trouble he’s been having with canceling his Comcast service and remembered Andy’s post about the exact same problem a few months back and our commenter Thomas who said the same thing happened to him.

Katrina

January 11th, 2007
at 4:32pm

Can you share their fax number? I’ve been trying to get it but haven’t suceeded yet. Thanks

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