I’m not sure if I can say exactly how it happened, but it did happen yesterday – a chance to speak with Michael Dell, face to face, for about fifteen minutes. No PR flacks, no marketing messages, no imposed limits. I made a bold move by bringing up the subject of “Dell Hell,” and he responded in a very kind manner with a satisfactory answer. I have a great deal of respect for this man (on countless levels, for countless reasons), and that feeling was only strengthened by conversing with him one-on-one. I probably sounded like a babbling idiot (what’s new?), but the entire experience was surreal. Dell is a big, big company – and you’d be crazy to belive that it had a monopoly on hiccups. Dunno if I’ll ever have the chance to shake his hand again, but at least I can say I did it once.