I Heart Closed Systems

Why do companies hate their users? No, seriously – there’s an enormous disconnect between marketing and business affairs across every single industry on the planet. Believe it or not, this isn’t a rant specifically about Microsoft or Apple.

Someone sent me a link to How to Quit the Gym (or Anything) the other day. “Once they’ve got your credit card number, charges on subscriptions, services and memberships can seem impossible to stop.” This really worries me, largely because Ponzi buys every subscription that dangles in front of her face – then she forgets about them and we wind up spending money on services that never get used.

We’re had already been paying for an URGE account – on top of a Napster account – yet that didn’t stop Ponzi for purchasing access to the same goddamned album through another goddamned music service a couple of weeks ago. Jebus! Enough! I didn’t know whether to laugh or cry when I read the options that one might excercise when trying to escape a contract:

  1. Death (with proof)
  2. Military service (again, with proof)
  3. Pay more

Really?! There should be a law passed that makes it just as easy to get OUT of a contract as it is to get INTO the goddamned thing. Why do companies hate their users so much? Seriously, why?