Archive Mar 16, 2005
Customer Service Conversations, II
Okay, Gnomedex registration is open – and I know we're opening ourselves up to a flurry of feedback by doing so. Given that the price is somewhat higher than in years past, we're also offering you more – for much less than other conferences would. Remember, the venue only has space for 300 registrants this [...]
Customer Service Conversations, I
A few years ago, I was interviewed for Creating Customer Evangelists – and the somewhat-dated dialogue is still online. Back then, I saw Jackie Huba and Ben McConnell as sitting on the fringe of their industry. Today, I view them both as contemporaries. How so? The conversation is approaching the mainstream – if it's not [...]
