Dell Hell
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Kudos to SiliconValley.com's Peter Delevett for exposing the world's tenth ring wraith, Michael Dell. For those who didn't know, Michael recently came in posession of the ring. “One Ring to rule them all. One Ring to find them. One Ring to sell them all And with lousy customer service bind them.” I, too, was pushed to purchase an Inspiron 8100, after experiencing countless headaches with every other laptop manufacturer. If it wasn't Toshiba's non-functional Web site, it was Hewlett-Packard's lackadaisical sales staff. My confirmation has been FAXed in, so I should be receiving the unit any day now. A day that shall live… in infamy.


10 Comments
Anonymous
January 8th, 2002
at 1:21pm
I wonder what brand I should go with when i get a Laptop…. I wish it was easy to build them.
Anonymous
January 8th, 2002
at 1:36pm
I have a Dell Inspiron. I have had no technical issues, but their financing department needs some serious lessons in customer service. Very abrupt when I call in person and their web site never loads the customer service section. I must also say, at an 18% interest rate I wish I had just waited and paid cash.
Anonymous
January 8th, 2002
at 1:40pm
I've got an Inspiron 7500 (the brick) I got from work and it's great! Haven't had any problems with it at all, it's sturdy as can be and I've had Win2k and RedHat 7.1 on it. Compaq laptops are EVIL though. Avoid em like the plague!
Anonymous
January 8th, 2002
at 2:10pm
I love Dells, but have only used the desktops. I can't comment on the laptops. I'm currious to get your thoughts on them. Have worked in offices with mostly Dells and never had a problem. Just bought a 4300S for the house. Loving it!
Anonymous
January 8th, 2002
at 2:11pm
See also: http://www.dell.com/images/us/segments/gen/homepage/montage/holiday.jpg
Anonymous
January 8th, 2002
at 2:14pm
I looked at Dells but OUCH they're expensive! I finally settled with a Toshiba Satellite 2805-S402 which had a plethora of features such as a DVD/CD-RW, 20gb HD, 15″LCD (this was important), built in Intel ethernet and modem… Anyway it cost about $1500 this summer, now replaced by a newer model. I upgraded the RAM to 256 and got another battery, can't say too much for batt life, only 3hrs a piece but for my uses that's ok and I always carry a spare anyway. Regardless, Toshiba has a longstanding good track record for notebook PCs (the first ones I ever saw way back when were toshibas) and I'd hapilly buy another or reccommend them.
Anonymous
January 8th, 2002
at 3:16pm
Screams of anguish are heard from around the world. Oh no! They have the Ring!
Ok, now on the reality side of things, I am working on a Dell Latitude right now - with serious Attitude. I love this baby, except I have used it so much in the past 5 months that the paint is coming off of the keys. Oh well, it's still a rather sweet machine. I used an HP Omnibook for about 3.5 years before this one - and that amount of time along should tell you my testimony for that laptop. It was wonderful.
ANON.
December 22nd, 2007
at 8:41pm
GOOD ADVICE. If you do get sucked into Dell’s web I’d advise you not to give them your credit card ID. I haven’t heard as yet about them stealing anyone’s ID but they are thieves. When they purposely steal an operating system that you have paid for it should be considered larceny. When you buy a pc with an OS included that’s what you expect to get. But watch closely. They have discovered that they can save a few dollars by giving you a lower version and then refuse to answer your complaint
ALSO ANON
January 7th, 2008
at 5:50pm
Dell has one more way to prove what thieves they are. If you get a free $50 gift card in the mail, throw it away or mail it back to Dell. You are never going to gt a $50 credit from that thieving company.
They will ask you to read off the numbers from the card pretending to notate them in order to get your,”gift.” They do a lot of pretending such as not shipping what you have alrteady paid for. Don’t bother calling to ask why. They have your money and plan to keep it. Myself and several others to whom I’ve spoken are not ordering any more Dells.
Ripped Off
March 14th, 2008
at 1:48pm
If you just can’t help yourself and want to buy a Dell product. Don’t mailorcer it from Dell. Dell will ship you what they can even if you’ve paid for an operating system, for instance, they will send you the cheapest one and pocket the difference. You’ll get a verification e mail which is worthless. They have good pc’s but buy it from somwhere like Walmart and don’t leave the store until you find out what Dell has stolen from the package. Your cd’s are marked and if they are ripping you off you’ll know by the cd title.